Very nice customer service
The staff went out of their way - every one of them, day or night shift - to accommodate our requests. So very friendly and always smiling and ready to greet us at the desk, in the breakfast room, in the hallways. The free internet, unexpectedly excellent breakfast selection, microwave and refrigerator were a huge bonus. These amenities were not provided in the last couple of luxury hotels I stayed in. The bedding is luxurious. The location could not be better. The outside room doors need attention; they look shabby and worn. But they belie the comfort and appearance of the inside of the room.
Lots of amenities full breakfast included in price. It is a clean, older facility, located in an ideal location for Old Town Sacramento. One can walk to everything. Good value for the traveler.
I loved everything else but my phone won't let me rate you any better. Our heater was busted and we had to switch rooms.
Perfect location, walking distance from old town people were smoking weed outside of their room, and banging their walls and disturbing us. Didn't feel safe. The rooms had a lot of dust and bathroom had mold
Friendly service, shuttle, location, clean room
Overall the hotel is very clean the location is great, staff is always on the ball and friendly we stayed a extra day.. Just the bathroom fan didnt work properly.
Friendly staff. Clean and good wifi.
convenient walking distance to both Old Town and Downtown Sac. courteous/professional staff free shuttle to and from airport clean room comfy beds clean, well-managed breakfast room delicious, broad selection of breakfast foods easy on the pocket book minor structural problems, ex: peeling front door paint
The hotel it self was great. Friendly staff. I ask for a quiet room and they put me on the 3rd floor in the corner away from the street and things seemed perfect. We ended up with neighbors that not only had a young child but also many guests. They were smokers and would lounge on the deck into the late night/early morning and their voices could be heard clearly/loudly in our room. VERY disturbing. Be weary about booking here on holidays.
Despite arriving late due to delayed flights, we were received quickly, got our choice of rooms, and got to them quickly. The room was clean, a reasonable size, and remarkably quiet given the proximity to the train station and the freeway. ...at 7am one of the gardeners started a leafblower. what? The included breakfast is pretty good for what you get... it would be nice if there were some fresh fruit options for those who don't eat bread.
Location was ideal for the Sacramento Music Festival, staff was great, facilities were great. We had a room on the 10th floor on the side of the hotel closest to the nearby freeway. Traffic noise was an issue for us at night.
We enjoyed that there were so many restaurants and attractions within walking distance (ie. Old Sac and the Capitol). The employees were very accommodating. Thank you for assisting us in our downtown getaway overnight.
Location was very good. Proximity to Old Sacramento can't be beat. Easy downtown and Capitol access. Seem like nobody is walking around looking at stuff. Lots of details that need not be overlooked. Room was tired and many things didnt fit right, lots of patches but no fixes. Ready for renovation I think. Sometime during the night the A/C stopped working. Turned room into a boiling pot. Window are an option but noise is overwhelming even 10 floors up.
Valet and Front Desk were nice. Heard lots of people talking in the halls loudly and it smelled like smoke and I was in a non-smoking room
This facility is located at the entry to Old Sacramento and next to the New Kings NBA arena which opens next year. Also, walking distance to the state capital, fabulous restaurants, Sutter's Fort, Crocker Art Museum, and other points of interest! Great staff! No mini fridge!
The proximity to shopping Mall. The food and drinks in the lounge were excellent. The staff as always were in a great frame of mind and went out of their way to assist you.
Location. Easy walk to plenty of restaurants and entertainment.
The location was great! You could easily walk to Old Sacramento! Wish it would have had free breakfast! Valet parking was frequently full, but parking garage was very close.
Only thing about this place is the location The lady working in the front desk. She was a mood killer and just being rude. She needs to have some manners and show customer service.