I like the location the best. Breakfast was ok but maybe offer more choices. Room had a mold smell and door locks were very loud when closing.
Having managed a hotel myself previously, I was pleased with how friendly, helpful, and quick the staff were in their attention to guests. Very clean and welcoming.
Free breakfast in the morning. The eggs were questionable though. My toilet didn't work.
All that was advertised was true and well received.The location was just what I wanted and needed, within walking distance of major restaurants, stores, banks, and museums. No!
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The food in the bar/restaurant was delicious. My 12yr old daughter said the Ceasar salad was her all time favorite. Bathroom was spacious and beautiful, bedroom was kind of small. Decor was beautiful. Whirl pool was out of order. The lay out of the hotel was strange. Needed to access an outer hallway door with our room key to get to our room.
As one over 6', I loved the large tub! It was hard to find the ice machines unless one knew to look fo the specific signs
Room was clean and very comfortable. Stay away from Florintine's.
The staff was very cool and friendly. The fruit infused water when you first arrive is great! I really liked that a wine bottle opener was available in the room. The Jacuzzi needed to be cleaned more often. But the fitness center was fabulous.
Hotel is beautiful, and the location (right down the street from the Sears Tower) is excellent. Great bar/restaurant, plus an upscale Italian restaurant on premises. Rooms were amazing and incredibly comfortable. Very, very impressed. I would expect free wi-fi from a business-oriented hotel of this caliber. Was also surprised there was no refrigerator in the room.
Nice lobby, nice rooms, nice exercise facility, and friendly staff.
Location,everyone very helpful Squeaky bathroom doors
The staff was very nice and family friendly.
Friendly staff. Nice accommodations. Great location No
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Union Station からのアクセスは極めて良く、設備も比較的良くメンテナンスされていた。 1. アメニティ及びタオル類の交換がなされていなかった（交換を希望する場合はカードをフロアに置くよう指示があったためにそれに従ったが無視された）。2. 朝10時にハウスキーピングのスタッフが部屋に入ってきた。3. 前の宿泊客宛のものだと思われるが数度女性から伝言メッセージが入ってきた。
In the business area so could walk to my office in S. Wacker Drive The tap filter needs adjusting (room 4013). Not really a bad point but you may wish to rectify.
Very nice room. Quiet Wireless internet would ot connect even though signal strength was good. Hotel computer had the same probelm. Remote for tv in bedroom did not function.
Great facility Hard to locate and access by car.
Small number of rooms make it quite the botique stay. Great view as well. Internet is free ! Very old Internet and TV system. Both work but could use an update.
Very cordial staff enjoy the continental breakfast in the lounge love the access to the fitness center Toilet - had to tamper with the toilet to allow the bowl to fill (was very late and was in my pajamas; didn't want to call the front desk) Lights - a few burned out bulbs
Good location, very big room with a nice view. Staff seemed to be quite good. Some of the public parts of the hotel seemed rundown and some fixtures and furniture in the room could use updating. Some of the clientele seemed dodgy, as in a bit overly friendly and nosy. There was no wireless internet, as far as I could tell.
the reception and the people there are excellent. The gym facilities are outstanding and the people great. Breakfast is not continental. This could be better.
Room was exceptional. Great bed. No receipt at checkout. Odd location.
When I called to have the light bulbs replaced they said they would be right up. They never came. I switched light bulbs in the 4 lamps so I could get work done. The breakfast is not staffed and you have your choice of two cereals
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
Central location Nice view Quiet room
Central location, nicely decorated, friendly and helpful staff
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
The view and the equipment of the hotel No breakfast provided
The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
I travel to Chicago several times a year and I have to stay this was the best hotel I've ever stayed at. It is modern, clean, quiet and very centrally located. The most impressive thing is the staff. Everyone (from the front desk, to the cleaning ladies, etc.) is extremely helpful, polite (always say "hi"), ... I would definitely recommend this hotel to anyone!
Loved the breakfast, definitely eat it! Great location to everything in the city. Room was comfortable and whole place was very clean. The lobby set-up. It's too small to handle a large crowd, especially if more than five are waiting to check-in.