The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
Excellent location with very comfortable accomodations for a family.
convenient location housekeeping staff knocking at 9am on the day of check out?!
Professionalism of staff. Twinings teabags. Good sound insulation from other rooms. Beeping noise from a nearby garage roller door or something similar. Our room smelt of cigarette smoke and there was an unemptied ashtray on the balcony so we asked to be moved, this was professionally handled by reception desk. Saw one staff member lighting up a cigarette within a metre of front door of hotel one evening, and it is supposed to be a non-smoking hotel.
Central location, close to shopping, entertainment, food etc. Additional request included in booking request was not actioned - or even acknowledged. When requested, was acted upon poorly.
Staff, rooms facilities were excellent and I would recommend this hotel to family and friends.
The staff were great the location was great. The oven and the dishwasher was covered in mould. We did not use the kitchen as it was very dirty, the bathrrom was not that clean neither.
ordered room service for myself and friends on my 2nd night. The food was so bad I did not eat or drink anything further during my 10 day stay.
The location of the hotel was great. The Mantra 2 is located on George St., which is the main street in downtown city. The hotel is located less than three blocks from the Opera house, ferry port, the rocks, and Coles supermarket. What a place, what a staff!
was pleasantly surprised at the amount of applicances we got for a studio room. perfect location. 24hr reception i believe.
Good location. Staff were friendly and helpful. Room was large and comfortable.
The staff were amazing, the best hotel staff I have come across in Australia
professional staff and attention to detail and cleanliness
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
Breakfast buffet was sumptuous.
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city
The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.
Continuous hot water The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.
Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights
An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great. Would like some packets of biscuits to have with a cup of tea in the room!
Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.
This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.
The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great Not really
clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff nothing
Very comfortable bed, room quiet although located on a busy road. Unable to change the temperature of the A/C which for us was too cold.
Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.
Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.
Location This is not a hotel. It's a 1 bed flat (with old style carpet) and definitely does not feel like a high end hotel. Wifi never worked in 4 days despite repeatedly asking to have it fixed. I asked for a plug adaptor and was told to go and buy one (whilst other hotels in Australia always had one for foreign travelers). Breakfast 3 to low 4 star. There are plenty of nice hotels in the area. As a accor platinum card holder as decided to stay there. Never again,
Aircon worked well. No view. No opening window. Confusing address. Meant to book IBIS Darling habour
the location was excellent as we had a wedding to attend at king street wharf at pier 7 a little small one ok but to stay longer too small
Location was excellent for walking to attractions and shops
Well located near Darling Harbour Restaurants and attractions. The room was much smaller than I was expecting. The tray holding the jug, tea/coffee etc was covered with dust.
Loved the Hotel. Great location - walking distance to everything!! Great for shopping, monorail, Casino, anything you want to do in Darling Harbour. Thankyou we will return.
easy access to city, transport and local eateries; friendly and efficient staff; cleanliness of bedroom and bathroom; good television. No, all good.
The hotel situation. Breakfast and small rooms.
The location is perfect. The staff were very friendly too. Also the room is very clean although a bit small. The blind is not ideally located. It kept hitting the window when the air con blew directly at the blind. As a result, it was very noisy at nite, can't really get a good nite sleep. The clothes hanger (ie the bar) in the toilet is too low so much so that the towel touched the floor when you hang them.
The staff were very good. One man in particular was very good on the reception desk.
i liked the location of the hotel and also i thought we paid a resonable price for the location of the hotel