The restaurant staff (hostess and bartender) were great. I'm not sure if they're part of the hotel, but they're the only positive experience I had there. Worst customer service I've ever experienced. I work in the hospitality industry so it takes a lot for me to say that.
Everything. Built in 1888, furnished with antiques, but with all the amenities of a modern hotel. You are encouraged to have the complete hands on experience. No do not touch signs ! Best place we ever stayed. Leaving was the only bad thing.
They were extremely unfriendly when I had a guest arrive. We had a room with two bed and 3 people total. I feel like that is a totally appropriate number of guests per room.