スタッフの態度がよく、名前もよく覚えてくれていました。メトロリンクの駅まで歩いて１分で、館内の施設は非常にきれいでした。(Hotel staff is so professional. She remembers my name so well. So friendly, Cool! It will take a minute to get the Station of MetroLink by walk. Every facility was so clean.) 朝食のバフェの準備がやや遅かった。プールの水がやや新鮮ではなかった。ジャグジーが冷水だった。(Preparation of all-you-can-eat buffet was late. Water in the pool was not fresh. Jacuzzi had a ice-colded water.
Staff was outstanding not having enough money to stay longer
Employees was amazing and so was the room. Parking should've been free and guest needs a map of the hotel
Breakfast Buffet Location (right next to the Metrolink) Staff was very helpful Clean, beautiful, comfortable room Paying per day for parking
The Grand Hall Light Show was Spectacular. The buildings history was posted on plaques in various places that was interesting. The building as whole was restored beautifully. Clean room and friendly front desk clerks. The walk to the Ball Park was fine for a couple but was a little far with younger children, although there is city transportation available. Kids loved the pond with fish to feed and the paddle boats, all in all we would book here again. Having to pay $20 to park a night, and had we not be Hilton Honors Reward members we would've had to pay for breakfast as well. The layout was a little off, with the rooms a distance from the lobby. There was a wedding two of the three nights and everything was blocked off made it inconvenient and missed the light show. Very few shops in the shopping center.
The historical structure, staff, greeting and planetarium style show on the historic roof of the train station made the stay unique in every way. The property is undergoing construction, which meant some walking to get to the room with our luggage but it was worth it to walk in and around the old train yard and see one of the countries most amazing stations!
Large room for the price Hard to find your way around. Staff was less than helpful.
The decor and continued renovation to the old station is good. Awesome lobby, rooms clean, plenty to do around the complex. One night wasn't enough. As recommended, use valet parking for both security and convenience. Lobby staff are a bit robotic. Could use some sprucing up in the way of personality and interpersonal skills.
I should say, having been born and raised in St. Louis, and having participated in the Theater Project Company's youth theater program before the renovations, I am partial to Union Station. The hotel was renovated lovingly, and every staff member we encountered was friendly, pleasant and helpful. The prices for the room and accommodations were reasonable. And the grand ballroom is something to behold (there's a laser light show every hour in the evenings that is a lot of fun).
The staff was very friendly from check in to the moment we left. The hotel was absolutely beautiful and we loved the historic aspect of it. The hotel is conveniently located near the ballpark, the arch, and other great must see attractions. Breakfast buffet was good. The options for food weren't spectacular but it it was okay. There were weddings two of the nights we were there so the bar and Grand restaurant in the lobby weren't accessible. Mall was a little disappointing but again, nothing that would detract us from returning.
-very helpful staff -updated, spacious rooms -AWESOME light show -nice bar in the lobby -beautiful architecture Parking is $25 for self park and $35 for valet... I highly recommend the valet! It's definitely worth the extra money. (It seems expensive, but a lot of hotels in downtown areas charge money for parking....)
Absolutely fantastic experience! The historic building of the hotel was wonderful. Service superb and friendly. They were great at accommodating out big dog and we loved the pet playground, only wish it had been fences on the open side. We will definitely stay here again when in St. Louis!