...most of the time. First room was worn/soiled and the bathroom had an 'under construction' look where a large piece of artwork was missing. Desk staff took quite awhile finding a replacement room for 2nd and 3rd nights, but that room was more to my liking. A big gripe is lack of counter space in the bathroom and awful bathroom lighting. Manager and breakfast servers were friendly and efficient.
Pool was small, crowded and a little dirty - we didn't get to use it. Otherwise the location and staff were great!!
Value for the money was good. They needed more staff working the continental breakfast to keep up.
the Manager in the lobby area talking with the guests was a comforting touch. he was making sure the stay was good and asking about our trip, why when etc... N/A. the only thing i did not care for was our room was next to the elevator sooo first thing in the morning you could hear it for some time, other than that facility was very good.
Convenient to Blues hockey. Shuttle available or walkable if you don't mind eight or ten blocks. Nice rooms, hot breakfast and pet friendly with some reasonable rules. Close to nice dining and pubs. Bed was a little firm for me but I admit I like them softer than most folks do.
Great room, breakfast, Wifi connection, restaurant One person on the staff -- doing hospitality in the afternoon -- was kind of rude.
Overall a good stay. No big complaints, except maybe the distance from any attractions.
Very polite and accommodating staff. High quality rooms and food breakfast
Pretty much everything, the extra s definitely don't cost extra.love all the free food and drink at Happy hour Beds seemed small and not the most comfortable.
We were staying at the STL Union Station Drury for Pride weekend. The staff are always kind, helpful and attentive to your needs. Having the complementary breakfast and the "5:30 Kickback" is great as well. It was walking distance from all that we wanted to see and do on this weekend. Loved the stay, will do it again! We had a third person with us and opted for the roll away bed. The first one we received had a bug in it.Once notified, the staff quickly replaced it but the mattress on the second bed left a lot to be desired. Very flat and uncomfortable.
Free parking, decent wifi. No window in the room. Poor bathroom design (couldn't open the door if someone was at the sink). 1 elevator and it takes forever to get anywhere. The location feels a little creepy if you are walking back at night.
Great value with free parking, breakfast, and happy hour. Staff was courteous and friendly. Easy walk to Scottrade Center. Enjoyed dinner at Lombardo's too. Would stay here again. Staff apologized for construction but it was quiet over the weekend and didn't bother us at all. (Was told construction would end March 2016.) Room was on the small side but comfortable.
Location is good. Pool hours!
All the extras- breakfast, fastbreak, drinks. My car battery was dead upon check out, I told the very hospitable woman at the check out counter and within 5 minutes the maintanence guy was there and had my car started for me, free of charge! the bed was very uncomfortable!
Food, location, and atmosphereven were all 5 stars!
The lady at front desk was phenomenal
Free covered parking, good breakfast, clean rooms. Generally just good amenities. The free evening food and drinks ends at 7 and we just missed it. This was obviously our own fault for not arriving on time, but it's still a little disappointing that the free drinks don't run as late as they do at most other hotels. The hotel staff accidentally told us the wrong room number, so we were trying to see if any of our keys worked when someone answered the door! Not a big deal, just a bit of a shock.
Staff was outstanding not having enough money to stay longer
I should say, having been born and raised in St. Louis, and having participated in the Theater Project Company's youth theater program before the renovations, I am partial to Union Station. The hotel was renovated lovingly, and every staff member we encountered was friendly, pleasant and helpful. The prices for the room and accommodations were reasonable. And the grand ballroom is something to behold (there's a laser light show every hour in the evenings that is a lot of fun).
Large room for the price Hard to find your way around. Staff was less than helpful.
Employees was amazing and so was the room. Parking should've been free and guest needs a map of the hotel
Breakfast Buffet Location (right next to the Metrolink) Staff was very helpful Clean, beautiful, comfortable room Paying per day for parking
The Grand Hall Light Show was Spectacular. The buildings history was posted on plaques in various places that was interesting. The building as whole was restored beautifully. Clean room and friendly front desk clerks. The walk to the Ball Park was fine for a couple but was a little far with younger children, although there is city transportation available. Kids loved the pond with fish to feed and the paddle boats, all in all we would book here again. Having to pay $20 to park a night, and had we not be Hilton Honors Reward members we would've had to pay for breakfast as well. The layout was a little off, with the rooms a distance from the lobby. There was a wedding two of the three nights and everything was blocked off made it inconvenient and missed the light show. Very few shops in the shopping center.
The historical structure, staff, greeting and planetarium style show on the historic roof of the train station made the stay unique in every way. The property is undergoing construction, which meant some walking to get to the room with our luggage but it was worth it to walk in and around the old train yard and see one of the countries most amazing stations!
-very helpful staff -updated, spacious rooms -AWESOME light show -nice bar in the lobby -beautiful architecture Parking is $25 for self park and $35 for valet... I highly recommend the valet! It's definitely worth the extra money. (It seems expensive, but a lot of hotels in downtown areas charge money for parking....)
The staff was very friendly from check in to the moment we left. The hotel was absolutely beautiful and we loved the historic aspect of it. The hotel is conveniently located near the ballpark, the arch, and other great must see attractions. Breakfast buffet was good. The options for food weren't spectacular but it it was okay. There were weddings two of the nights we were there so the bar and Grand restaurant in the lobby weren't accessible. Mall was a little disappointing but again, nothing that would detract us from returning.
Absolutely fantastic experience! The historic building of the hotel was wonderful. Service superb and friendly. They were great at accommodating out big dog and we loved the pet playground, only wish it had been fences on the open side. We will definitely stay here again when in St. Louis!
The decor and continued renovation to the old station is good. Awesome lobby, rooms clean, plenty to do around the complex. One night wasn't enough. As recommended, use valet parking for both security and convenience. Lobby staff are a bit robotic. Could use some sprucing up in the way of personality and interpersonal skills.