The hotel was very cosy and excellently located. The staff friendly and the breackfast very fresh. Very nice room but too small and I would have liked to see some fresh flowers.
Comfortable bed, great blackout curtain, good wifi, modern design, artistic furniture, convenient central location, excellent breakfast Glass see-through bathroom was awkward, shower wasn't sealed well and flooded bathroom, temperature control didn't work well and room was always too hot or too cold, expensive compared to other 4 star hotels.
nice art hotel, comfortable rooms, friendly staff, very central an quiet according to staff no double rooms with single beds; only ok if you are traveling as a couple
Very nice hotel, good service, great rooms with modern desgin. Hotel is centrally located on main shopping street, close to restaurants and bars.
Nicely designed, very central, very helpful staff Sofia is hot in the Summer. Would have been nice to have a pool
helpful..friendly..bright and cheerful with excellent English. Room a little small, but it was just a two night stop over.
very nice room. location exceptionnel in center.
very nice hotel keep the good work breakfast is poor
Very nice location in the centre of Sofia. The interior of the hotel is really stunning. The mosaic, the furniture, the bad, the corridors.. not typical, but very nice. Design is all over the place. A nice bar to have a drink. The sub-level where you have to eat is a bit kitch.
Everything was excellent. The location is superb, the staff is friendly, the rooms are spacious. The taxi matter in Sofia is bad, as they are cheating a lot the tourists. Before getting in, you should check if the taxometer is working. I was terrified, that when we asked the concierge to call a taxi, we thought we would get a taxi for a good price, but apparently he cheated on us too and to say that we left the concierge tips !!!!
Very helpful staff from porter, reception and resteraunt staff
It has a nice central position; the staff were very good and helpful. For a 5 star hotel the rooms could be improved.
It's my 10th visit to this hotel, and everytime i am positively surprised by the friendlyness of the people.
The hotel was beautiful and rooms nice. Marble bathroom floors great shower pressure warm water. Smoky rooms because of other patrons smoking and it came thru air vents. Disappointing. The keys would not work after 4 repeated attempts.
The rooms and service was good but it is very over priced. The cost
Great location! The employees at the front desk were very professional and helpfull.
I liked everything. Like, location, views, staff's attention to detail, helpfulness. There's nothing I can think of to list under "didn't like". I liked everything about my stay there.
The room was spacious. The pub was very English, luckilly food was better Could not find my reservation.
The location and the super friendly staff. The bath and shower floor were very slippery and should be made safer for people to use. The shower door would not close tight so as not to get water on the floor.
The location of the hotel is excellent situated in Narodno Sabranie Square across from the parliament and the magnificient St. Alexander Nevski Cathedral. The staff were business like and not overfriendly, unlike the hugely friendly and helpful staff of the nearby Shearaton where our taxi driver brought us first by mistake.The staff also arranged, in advance, our taxi to the airport at 4.30am and they were very efficient in their communications by email in this matter.The price of the taxi was a bit high but saved the hassle and uncertainty of arranging it ourselves at 4.00am- We were upgraded, at no extra cost to a business suite and it was magnificient. I have no hesitation in recommending this hotel and we intend to stay there again. We were disappointed with the restaurant. We were not informed that there was a second restaurant, The Glass Bar which is listed to remain open until 11.00pm. We had to contend with Flannagans Bar and this was disappointing. The menu we got certainly did not match that on the website and we finished up having fish and chips and Chicken respectively. Not in keeping with the rest of the hotel. This was our only disappointment, but it was a significant disappointment as our stay was very short.
Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
hotel staff has been very kindly and useful for any request
It was clean, friendly and the breakfast was very good.
Rooms were large and very comfortable. No breakfast
It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
Very comfortable and well organized hotel. Staff very helpfull and polite. -
nice spacious rooms communal areas a bit faded and tatty.
keine Sperstunde drunk receptionist
Free internet, nice and friendly staff, good location, shower working fine bed hard like a stone, not exactly clean, not so much "art" in the hostel, sometimes the music coming from the basement was too loud
nioce hostel,great building,nice people more clean please..
Nothing! Nothing liked! It was terrible, a nightmare!! It is a miserable place with sheaf-staffs!! They got down quite big deposit from my bank-count at reservation-occasionally what they asked again and after a long argument was accepted. They rented our booked-rooms for death-drunk people because of our teenegaer daughters had to sleep with them.The hotel is very shabby, in bath are cockroachs.
helpful, welcoming and attractive staff it's delapidated
I didn't like any! Evereything!