rooms, marble surfaces, bed staff generally does not seem to care, except a couple of good people.
Front desk was amazing and helped me locate a lost cell phone I left in an uber. The restaurant staff was amazing and the drinks were best in LA. The room was below average, plugs in the bathroom and most of the room didn't work. The AC was very loud and struggled to keep up with cooling the room. Walls are paper thin could hear EVERYTHING! Floors in the room were fake wood but were really dirty.
valet was surprisingly professional and courteous. The only good thing was the pleasant valet staff. The guy at the front desk had such an attitude, sooo soft spoken , told us our room was not ready after being there at 3:30pm. No Ice machine. I needed ice, they gave some in a laundry bag. trashy.
Staff and location. No.
Location Inconvenient access to the room from the reception and that the room was in an adjoining building. Didn't seem very family friendly considering we were traveling with small children
Location in Beverly Hills very accessible. Nice setting, and cozy. The glass in the window was cracked and water leaked in when it rained.
The service staff was great. Everyone else seemed to go above and beyond during our stay. The pool was great and heated. The location worked well for our weekend activities. The shower head was great. Although the desk staff was also very helpful, one young man at the desk was off-putting. The European style shower door that allowed water to go everywhere.
Location No coffee maker or microwave
Retro rooms, super comfy bed, & comfy robes! First hotel I've been in that had wood/laminate floors instead of carpet. Loved it! Staff was very friendly & helpful!
Lots of character and nice size rooms. Staff was great and the location was very walkable. Rooms are not quite up to a 4* standard - more 3*. Lots of paint and wallpaper pealing. Water stained ceiling. Little items easily fixed - which was sad it wasn't. VERY loud 1st floor (heard footsteps all night above). So much potential though.
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1. No Coffee/tea making facilities in room 2. Hotel charged me $16/night for amenities while I did not use any extra service