Place was kept clean, ample parking, right off the strip Dogs barking at all hours. Woke up early in the mornings from dog barking. I did not notice anything about this place being pet friendly in the ad, if I had I would have booked elsewhere.
Location and price. Room had smell like pets had been in the room even though it was a pet free room. Sheets did not fit the bed and kept coming off at night.
Staff was friendly, knowledgeable and helpful. This was the best hotel breakfast I have ever had!!! Our AC unit was broken, they did however give us a refund for part of the stay. Also the bathroom was not cleaned properly. I was informed that they are in the process of hiring more/other cleaning staff.
Well lit parking lot. Friendly staff. Light mold forming on ceiling in shower area. Also found hair clinging to the "clean" towels.
Everyone was friendly, room was clean, and convenient to everything.
The check-in attendant was very nice and polite, and the room was pretty clean. The pool was open a little later, and my little boy loved that part. 24 hour is always a plus! There was a slight smell in the room. I couldn't figure out what it was, and it wasn't completely unpleasant. It just wasn't great.
the clean rooms and the helpful workers. liked everything
Nothing STAYER BEWARE!!! The staff doesn't greet you as you walk in the door. As you make a complaint their response is "okay" and "it's not my problem". They don't take responsibility for anything and it all falls on the customer. The TV doesn't work and the air doesn't work.
I was booked into the wrong room and was rudely awakened while trying to take a nap to switch rooms. This is after another couple walked into our room. Then the new room we got had dirty sheets and when we asked them to change them we were treated like it was going to be a problem for them. To top it off I had to take a cold shower. It was not a good expierence.
Very clean and nice! We really enjoyed our stay.
Clean, comfortable beds, nice free breakfast & easy access to main attractions. I didn't like the fact pets were allowed.
Quiet, not directly on the Parkway. Clean and comfortable.
Staff was very friendly and accomodating Didn't enjoy being placed in a room next to pets that decided to start barking at 6 am
Convenience. Atmosphere. Comfort.
The hotel lobby and the rooms were very nice. The room was clean. The staff was friendly and helpful. It was in a great location that was just a little hard to spot from the road. Breakfast was good for the most part - the waffles just don't get done enough in that type waffle iron. The walls were so thin that I could hear our neighbors complete conversations. There was a dog that barked sporadically. Thankfully there was only one and it didn't bark all night.
Suite was very spacious. Pet friendly hotel was not for me. I have severe allergies to pet dander and the carpet in our suite smelled like urine.
Horrible juice and fruits during breakfast.
Clean Breakfast choice was disappointing. Didn't like being next to the pool. Bus load of college students partying way into the early morning and was unable to sleep.
Wi Fi did not work the whole weekend in my room. Everytime I asked they would say "we will reset the modem"
Staff was extemely helpful, Good People! The floor in the room appeared to be extra dirty
Warm and dry Mosquitos in the room (203) and the other room(205) smelled like sewer. Wash cloths were stained. Sheets didn't fit the bed. All the Lights didn't work in 203. Told the front desk clerk as I was checking out he laughed...
Nothing! Everything was perfect!!!
Wifi and breakfast Hotel smelled horrible, had to switch rooms due to ants in the bathroom and in the fridge. Won't stay there again
we did not enjoy but had a good laugh at the antics of the staff
Our stay at Hotel Pigeon Forge was very pleasant, and enjoyable.would probably stay there again on our next trip. nice place. no
Nice garden, nice bird cage outside the hotel. Decent breakfast, rooms are clean.
some renovation and upgrades in bath . carpet and paint appeared to be good condition. A/C worked as expected. lamp missing bulb. Did the last guest take it home or house keeping work in the dark? A mystery..
Great location,Great staff,Great pools. Beds were hard and stiff.
The staff was very nice and easy to work with. The room was small, dingy, and always felt wet even with the ac on the whole time. Our feet would get dirty from just being barefoot on the carpet. I also had to duck down to get my head under the showerhead placed way too low for most adult men. Part of the carpet was even coming up in the corner by the door. The non-smoking room also smelled of cigarettes. Also slightly concerned for the staff since, Chris, the desk clerk was there for what seemed 24+ hours straight mostly by himself when cleaning staff were not there.
Great view from pool Breakfast could be better.
very friendly very comfortable bed quiet Trash was not emptied, ever Toilet paper started at 1.1 rolls It was not replenished next day Then with 0.1 roll left, not replenished I go to the office, promptly given a roll and a bag and told where the dumpster was!
The size The heat wasn't on we had to set in the car until the room got warm which took forever sense it was 17 degrees
It was almost directly across from the attraction that I wanted to go to and there was a traffic light at the main entrance which made entering and exiting easy. One thing, the air conditioning could use an upgrade from the window units that it currently has to a more modern air conditioning unit
Location Could have had better breakfast
Staff was really friendly room was nice and clean
Proximity to the cheesy attractions. No Wi-Fi included and the entrance/exit options are horrible!
location lighting too dim to read in bed
Location was perfect Bugs everywhere! Room took all night to heat up. Woman at front desk seemed like i was bothering her upon checkin. No wifi as listed on website. Horrible stay.
Very clean,good location Small rooms
The rooms were clean and the location is convenient. Did not have free wifi. Pool was dirty.
Its location Did not clean the room everyday
Location Upon arrival towels in room had bloody mucous from nose on them. There was no hot water at one point. There was no maintenence contracted for 24 huor service
Staff was helpful and friendly. Cheap prices. The bathtub was literally three feet from the bed. Breakfast was bad. Very stale doughnuts and cereal. Staff was nice but extremely unprofessional.
The beds the service everything
Location to what we wanted to do. Staff was friendly. Continental breakfast was minimal. No fruit. No hot tea. Breakfast was supposed to be available from 7:30-10:30 and on our last day, we left at 8:00 and no staff had yet arrived. No "do not disturb" signs so we had to make our own. No dead bolt/chain inside the room. Our room key was a regular key with our room # so if lost, whoever found it would have had full access to our room.
Nothing, non of light switches worked in room. We had a two room suit and master had no heat or A/C at all. Trim falling off balcony. Mold in bathroom and bedroom. Water stains on ceiling. Toilet paper stuffed in bathroom ceiling around fire sprinkler head. None of the light switches worked properly. Smell of cigarettes in non smoking rooms. Would no concider staying here Ana in even if it was free. Nothing, non of light switches worked in room. We had a two room suit and master had no heat or A/C at all. Trim falling off balcony. Mold in bathroom and bedroom. Water stains on ceiling. Toilet paper stuffed in bathroom ceiling around fire sprinkler head. None of the light switches worked properly. Smell of cigarettes in non smoking rooms. Would no concider staying here Ana in even if it was free.
Didn't not like the service we paid for. We may have well just thrown our money out the window while wasting our time and gas driving home. We booked a room through Kayak. We received our confirmation number and when we showed up for our room the staff said Kayak made a mistake and they were booked up for the night. We called to get our money back and was given the run around. I felt like we were scammed out of our money. By the way the whole freaking town was booked and you guys claimed rooms were available at other hotels per your website. Very inaccurate information First run around was the computers were down for maintenance. How convent! We would have to call after 3 am. Called the next day and was told we had to wait til Monday. Well still waiting on our refund. Very poor service! I have the mind about going to the better business bureau. We will see when we actually receive our refund.
The location is great, but that's all! The hotel overall is the dirties I've ever stayed in. They obviously don't take pride in cleaning there rooms or common areas. Also, if you have ANY problems at all during your stay, good luck. Every staff member we talked had an "I don't care at all" attitude.
The private balcony in our sweet. The pool wasn't big enough it was always congested, also the jacuzzi was down my entire stay at the hotel.
Well, when I booked the rooms I hit non smoking on both of them and got one non and one smoking, my sister heard the man in the room beside us watching porn or having sex all day, were we had to park at the end of the night was a little shady due to right in the corner of the garage you seen a ripped up mattress like a homeless person lived there, and me and my brother got stuck outside since we didn't have the key and the whole time you could hear across the hall people having sex.