very attentive staff
nice room n veiw order a suprise bottle of champane to be in room never made it did give us a comp breakfest
The Hotel staff is very friendly and pleasant.
The staff was friendly and accommodating. Old king bed with two craters on either side and a mountain in the middle. Sparse king suite room missing some typical and expected details such as a bag for ice bucket, a second robe, or a second cutlery set from room service. The staff was nice and accommodating, but we just stopped calling the front desk after the 2nd call. Also the vanity area of the bathroom was awkwardly massive - perhaps 12'x24'. It contained a single sink, and a separate make-up vanity (without a stool). The toilet and shower (no tub) were located through a separate door to the standard, camped hotel bathroom. Weird prioritize took of space, that made the suite feel awkward.
Hotel gave us a free upgrade to a huge suite. It was awesome. Staff was excellent
We really enjoyed the level of the service provided by the staff. A 5-star gem in the heart of town. Can't wait to return. We utilized the spa and fantastic treatments. It would be nice if there was a relaxation room to unwind in after the treatments other than the indoor pool area. There were children splashing around in the pool. We prefer a more tranquil environment after wonderful spa services.
Really enjoyed my stay. While not traditional room service, the food at Urban Farmer was amazing.
The Good: Very luxurious rooms. Friendly staff. Really good food on site at the Urban Kitchen. Location was prime to get to all the museums and city center. The Bad: 2+ hours delayed check in time. Compensation was essentially a drink at the bar. This happened to many people around us. When we finally got to our rooms, there were NO towels!!! For the price we paid and the star value of this hotel, I was very disappointed.
Food at Urban Farmer was fabulous. Quite a delight. Rooftop bar was excellent - beautiful view. Room smelled like smoke. First staff person apologized and offered no other solutions. Second call the staff person offered an ozone machine to clean the air. He never showed up. I called two hours later after dinner and they said they couldn't bring the ozone machine to the room, stating that the machine couldn't be in use when the guest was in the room. Disappointed in response and knowledge of staff.