We liked the decor, comfort and the attitude of the staff
Friendly and helpful.
It was in the perfect location
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
Great location. The bed was excessively hard.
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
Decore and the staff
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
Everything, customer service brilliant, highly recommended. Nothing.
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
Amazing Room and service would highly recommend The selection of food in the great room
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.