Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
Location, very comfortable bed Bathroom too small, water with very low pressure
The room was very spacious and comfortable. Staff was very helpful. Pretty good fitness center. Pretty long walk to the Hynes Convention Center, where my meetings were. I always think Internet should be free, and $15 a day seems like gouging. Likewise, great omelette from room service, $55 for breakfast is absurd
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
An excellent Boston experience all around
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
$55 for parking is a joke
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
Comfort of the room is excellent also the facilities to move to the shopping area awesome!!! Nothing
Didn't like how the website advertises a pool and spa but they have neither.
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early. There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional. You could barely turn around in the, less than spacious, bathroom.
Nothing, really. The front desk concierge was not at all helpful. He was aloof, abrupt and dismissive. We mistakenly booked a room with one bed instead of two and when we had a rollaway bed delivered it came with only one thin blanket. We had to ask twice for more blankets. We were put in a handicap room which was dark, dismal and clearly not used frequently. There were no electrical outlets to charge our phones (we unplugged a light fixture.) There were no glasses in the bathroom. We were treated to the droning music from the downstairs dance club until 2 AM. There was nothing redeeming about our stay except good pancakes in the morning.
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
Location is centrally located The room was small and not noise proof
日本出発前に確認のメールを送りましたら、comfirmation slip と別に丁寧なメールをもらいました。スタッフはフレンドリー、居心地のよいホテルでした。ロケーションも観光に最適の場所でした。部屋にコーヒー、お茶を飲める設備はありませんでしたが、エレベーターの前にコーヒーとお茶の用意がしてありました。
Great location with warm and welcoming staff. Hold level was excellent.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
location value for money
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
Location is very good. Cozy. The only flaw is sound insulation.
Good location for going to Boston Commons and Freedom Trail. Nicely renovated, modern rooms. Comfortable beds. Clean bathroom. Very friendly staff. Good access to small bathroom. Neighborhood may not be appropriate for small children.
The location was safe and convenient, and it was almost well priced for the area. The front desk staff was accommodating and helpful. The shower itself was excellent. I knew the room would be tiny, they did a good job alerting customers to this fact, and it was surprisingly well arranged. They used space well, with a couple of tweaks it would be superb for that size room. A refrigerator and safe in the room would be appreciated, also the console should have drawers in it as storage is at a premium. For daily storage requirements I removed the blankets from the only two drawers in the room and stored them on top of the hanger rack. This made the room liveable for a full week. Housekeeping slacked off after I left a tip in the middle of the week for requested bedding change. Very disappointing, resulting in no more tips, and I always tip good housekeepers well. 2" bug in the room. Extremely soft mattresses, way too soft. The window was not in it's track when I arrived. It took two days for me to figure out why my room was so loud. I finally fixed that issue, but new windows would block loud street noise and go very far in making this hotel more comfortable to sleep in.
The staff was very friendly and helpful. There's free coffee and tea in the lobby. (You can't make coffee or tea in the room, though.) The overall atmosphere of the hotel is: young, dynamic, new. Stylish furniture. The neighborhood feels safe.
Friendly front desk staff, simple and functional room design, great location, nice service.
The room wasn't large but more than large enough for our needs. The shower was great, the room was newly decorated and furnished (great to have an updated hotel), we weren't disturbed by any outside noise and the location was perfect. Hotels aren't cheap in Boston but I thought this was a fair price for a nice hotel and I would stay there again. We stayed only one night.
Unfortunately only there for one night on advice of fellow traveler, location and cleanliness, most important for me, were great. If I'm ever back in Boston will check the Chandler out first. Nil negs from my brief experience.
Very good location, I felt like bay back station was even shorter than 5 min away, bus is very close to Boston convention center, friendly staff. The room key deactivated twice during my stay, I wasn't told why so not sure if glitch in the system or if I did something to it but the staff fixed it every time. Also like everybody says about this place small room vey small bathroom but worth it for the price and location.
A comfortable hotel in a good central city location - close to road links, local transport and restaurants
Charmig hosts, great interior design, good selection of free coffee at reception
The restaurant is awesome. Great decor. But the price is too high, especially when there is no parking available. We had to pay 72$ more for parking for the weekend. The lack of parking.
It is located in the heart of Boston. The staff is attentive and friendly. It's like a bed and breakfast! No
Great location and very helpful staff. The room was small, but not unreasonable.
Yes a great room at a great location. Regarding the Valet parking and the cost.
The staff was helpful in recommending things to do in the area. The hotel was located in a great area with tons of shopping and restaurants. They don't have parking though so you'll have to pay $45 a day for valet or $40 a day in the deck aross the street No parking.
The staff was extremely polite and helpful. Nope! Everything was absolutely fabulous.
The staff. They were all incredibly helpful and pleasant. It did not have a full service restaurant or bar.
It was a nice place.Staff was helpful and it was close to trains.
location parking is expensive
Great location, great dÃ©cor in room. Just the cost of staying in downtown Boston!
Size of room was huge! Location was perfect. And the staff was extra friendly and helpful Nothing at all.
Nothing. it was the worst stay we ever had. That there would be an almost constant buzzing noise the entire night. I believe the noise was from the AC, but the noise would stop and 10 minutes later it would start again. Made sleeping IMPOSSIBLE!
Great location Every hotel has a bad room. I got it this time- ripped carpet, stains on the wall, broken furniture, barely warm water, no internet and a $17.00 resort fee. Luxury maybe 15 years ago now very sad.
Trash in the room on the floor on arrival...
Close to restaurants and shops Rooms are very small. Staff was not very friendly. Horrible check in process.
Location. $50 charge for Valet I didn't use. Since, I have been told by a friend that the same thing happened to them. Still waiting on the refund to be processed 3 days later.
Nice staff. The receptionist kindly upgraded our room due to a delay in the reservation process. I was expecting a nicer interior. The lobby is newly updated & very modern however the rooms are NOT, they're pretty basic. not what I expected for the price.
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
the rooms are very old and pips were making so much noise i could not get an hour of sleep
Room was small
The bed was comfortable. The water came out brown. There was no bottled water in the room. The room was old and tired.
Dirty, old and can hear through the wall Never again
The lobby The rooms are HORRIBLE! The exterior and l lobby are wonderful. The room--especially for the cost--is disgusting.
The address given to me by the hotel was correct. Tons of hidden fees that are mandatory. Booked a king and was given a queen, with ZERO refund given. Would give this hotel a 0/5 if I could. Slapping travelers with hidden, mandatory fees should be illegal.