The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
Received room upgrade. Very good service
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
A very comfortable bed having to wait in line to get a breakfast table
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
good customer service rooms quite small
Location, comfort, cleanliness, good food and friendliness of the staff
Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com
The hotel was very clean and the location was perfect for the beach and shopping.
Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!
It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom. No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.
The breakfast was very good The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!
Plasant, good dealings with staff - very satisfactory from that side of things. Room was in good condition, very clean, but so small moving around was difficult.
Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.
Nice room veiw, nice bed, Lovely bar! no bad experiences!
近くにある富豪のＲｕｓｓｅｌ Ｃｏｔｅｓと紛らわしく、勘違いしたことに結果として気づいたが、このホレルには落胆した。 海に近い部屋から海が見えると思い、このホテルを選んだが、全て追加料金をとる経営方針一言で言えば「がめつい」 １．予約をしてあるに拘わらず、なかな部屋の割り当てができず、どうもミスが あったらしく、その場で割り当て部屋を急遽決めた様子だった。 ２．ワイヤレスも使用可能との応対だったが、別途料金でしかも夜の７時以降しか使えないとのこと。 ３、部屋は薄暗く、stoolはしみだらけで汚れっぱなし、シャンプー、ドライヤーもなく石鹸があるのみ。 個人経営のＢ＆Ｂの方がもっと低料金で清潔と感じる。 もし利用を検討している方がいるなら、お勧めしません。
Friendly efficient staff, comfortable clean rooms, excellent location for the BIC, beach and shops.
The staff were friendly and helpful. We felt comfortable. Creaky floorboards.
The staff were extremley helpful and accomadating throughout our stay. The rooms were very comfortable and clean. The only problem I had with the hotel was the shower in my room was very weak and the toilet paper wasnt great.
work ongoing in the hotel. tired decor
It was a very convenient location, right next to the bic and close to town. The decor was dated and the wallpaper was falling off the Walls in our bedroom. The tiles in the jacuzzi were dirty. It all seemed a little run down. Christmas decorations were up at the beginning of November!!
Having a simming pool with early and late access. Helpful, polite and attentive staff at breakfast. Some staff didn't look very happy. Did their job well but looked like they would rather be somewhere else. Christmas decorations were up at the beginning of November and Christmas music playing at breakfast.
Very clean and the decor matched. It was very warm and too noisy to open the windows. The floorboards were also creaking loudly.
It is a small hotel, nearby the BIC, and very close to the Beach and the Town Center. Very nice place. Little bit old furniture, but otherwise excelent
Hotel was in a good central location to beach and shopping centre. Excellent friendly staff, clean, great breakfast. We used back entrance as this was next to hotel car park. Entrance could do with a visual display I.e plants, to make a pleasant entrance.
Breakfast was very good but sometimes service slow TV in room was inadequate and reception poor. Shower was also fixed and not flexible.
Clean and tidy. Friendly staff. Had to change room on arrival as it was far too small for a double and quite dark. Second room was better but still small and required updating.
Only stayed for one night
Value for money Difficulties with booking. Active hotels and Piccadally not aligned on certain issues as type of credit cards to be used etc. Gunnar
nice, clean hotel, good location
Good location, really friendly staff, clean hotel and loads of car park spaces! Decor was a bit old fashioned but wasn't too offensive!
The receptionist was extremely friendly and helpful, and the breakfast was very good! Location excellent for accessing town centre. The room we were in was very small.
Lounge area Bathroom was tiny with cracked mirror and old bathroom carpet and sliding door. Bed was tiny and soft. Apparently it was a dancing hotel and music filtered up til 1.30 am. No breakfast was included in the price. Bedroom picture misleading.
Clean, pleasant room; well located. A staff member entered our room in the morning while we were still asleep!
A nice hotel for a layed back holiday. Would not be recommended to to people for lively nights out.
I realy do enjoyed staying at Hotel Piccadily. Staffs were very helpful and friendly!very confort room aswell!no fuss or anything it was great hotel!!!! Nothing
No thing The worst hotel I have been
Relaxing , clean and comfort,very nice breakfast and had a nice evening meal.also friendly staff
The service Poor Meal had problems with understanding of a "blue" steak and the quality
The staff were very helpful and we were upgraded to a suite which was excellent. The hotel was very central just steps away from the BIC - the whole experience was perfect.
Good location, friendly staff. Good choice of well cooked food for breakfast. Good service Hotel seems still to be under renovation, so work ongoing, but does not interfere, except for a strong smell of paint.
Peaceful, comfortable, pleasant decor and clean. Would have felt more comfortable with window covering for bathroom window - felt a little exposed at night/not sure what was directly outside.
warm and convenient
Very friendly hotel with helpful staff.Old fashioned but nicely maintained Stopped serving hot food at 8.30pm, so nothing except sandwiches on offer when we arrived after a long journey.
brilliant location, attentive staff , comfy room and very good food no
Our room for the value was excellent. Lovely sea view. There is a limited amount of parking, but if anyone blocks you in they keep their keys and should move the car for you, so is not too much of a problem.
Great Hotel, ideal location, friendly staff.
We only stayed for the one night, but the hotel was very welcoming, friendly, comfortable and the room we had was well worth the booking
The hotel is clean and comfortable. The staff a re friendly and helpful. My room was well equipped (the enormous corner bath was an unexpected treat!) and peaceful.
The room was well appointed although felt the conservatory needed a face lift. The staff were very un welcoming and no one smiled.
Very pleasant staff, comfortable, clean room. Excellent location. Incredibly squeaky floorboards! Luckily I am a heavy sleeper :)
Near to BIC for the concerts
Our room was situated next to the lift and as a result we had a disturbed night with the doors constantly banging and people coming and going.
It had a bed where I could sleep I was disappointedin additional sums added to my bill I stayed there because there was an offer a friend joined me at breakfeast and beacause he had smoked salmon and scrambled eggs £ 20 was added to my account which I thought was steep
only one night but most impressed with the retention of the architechture,comfort,value, the breakfast possibly one of the best experienced due to little "touches"mushrooms best ever!!!room very good too.Cant wait to come back. nothing
It was central. The lifts were poor, and there were signs that the hotel is tatty and in need of a refit.
We found staff very friendly and helpful. the breakfast was good.We did find the tables close together, which was fine for us but might be slightly offputting.The terraces could do with attention, also perhaps the rooms could be updated.However we found location and as mentioned staff were excellent.
The rooms were small, but clean. Breakfast was lovely, though served a little early on a weekend in my opinion (8:30-9:30am!). The staff were friendly and helpful. Location was perfect a 1 minute walk to the centre of Bournemouth
the service was good and the food was good the room was clean but very small
Location To BIc
Served Vegetarian Breakfast which was very good. Perhaps more choice on vegetarian meals & evening entertainment would be useful.Very close to beach & pier. I stayed in Room 30. I found flow of water was very low & only trickle of water came out of shower. Pressure from Cold & Hot water taps in sink had very low pressure & water from hot water tap was very hot & low pressure. So water pressure need improving.It would be better to have a mixture tap in sink instead of having two single hot & cold taps.
The staff were friendly and helpful and the cleaners did a good job. There was also a car park which is helpful as Bournemouth is a pain for parking. The food left a lot to be desired. The bathroom was badly designed and the shower area was very small.
A good hotel in a great location with all the basics that you need. Excellent friendly knowledgeable staff for whom nothing is too much trouble.
Overall the hotel was lovely. Thank you for a very pleasant stay. There were no bad points whatsoever.
Lovely clean pleasent hotel, in need of ungrade.
The staff on reception and in the dinning room were very friendly, welcoming, down to earth and helpful. No real bad points
Weren't there long enough to make a firm comment. We did request a seaview, which we did not get.
Nice large bedroom, reasonable size bathroom, good parking area, extremely convenient for the shops and theatre, a generous breakfast. For those staying in on an evening you have to be prepared for pretty loud music until about 10-30pm. Join in or go out is the answer.
very helpful staff, clean and friendly hotel and in ideal location, really nice sea view. teletext on tv would have been nice as bad weather forced our ferry to be cancelled and we could have checked on tv.
Is a old hotel with big rooms, you have a table 2 chairs, plus a desk in front of the mirror and other chair there. Plus the bathroom had bathtub. The location is great. I will probably stay there again. For the money that I paid was the best option, plus full English breakfast included in the price.
Location near Beach and great view from room.
Handy for Theatre. Although there were a few parties taking place (and weddings) the music did stop at a reasonable hour. Nice breakfast and nice sea view although I think £20 extra per night was excessive. No room service, clean but needed some decoration restoration, no information pack in room which is unusual.
breakfast room too hot
Wedding we attended was wonderful and well organised I asked hotel to keep wedding flowers for my mother of 86 years in Edinburgh but they lost them so very disappointed
Friendly and helpful staff My wife and I felt that, despite the friendliness and reasonable comfort, there was a general down-at-heel feeling about the hotel - in need of redecoration and a facelift?
room very good .sea view very good.close to shops.parking good. room cold.breakfast not hot and tired.