Really enjoyed my stay here. The ocean facing room was beautiful and comfortable with a nice clean modern design aesthetic that was very minimal and lent itself to the great view and balcony. The staff throughout was all smiles and everyone seemed to be enjoying themselves just fine. A great location just above south beach to keep you close to the night life and local color but far enough away to be comfortable. I had such a good stay that I booked a second night. Also good internet speeds which was crucial since I was on business and uploading lots of files.
Didn't replace toiletries in the bathroom. Sheets were very rough.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
Aside from everything being over-priced, it's situated in a very convenient location that's a few blocks down from all the shops and restaurants, plus the rooms were extremely comfortable! Everything was nice and CLEAN, staff was friendly, and the hotel is a couple steps away from the beach. Will definitely choose this place again! Over-priced services, drinks and food...and they charged us a $30 resort fee per day which we weren't informed about when we first checked in.
all especially in the interior areas the pool area was dirty all time
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
I liked the hotel room layout because it was new and fresh.
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
Great pool, great service, classy crowd
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
Location! Loved how close I was to everything I wanted to see and experience. I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.
Such a great location and a nice looking botique hotel. But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!
Nice hotel, good location, friendly staff You can hear people on the hallway, it's kind of annoying especially in th morning when u sleep.
Location was great. Breakfast was good food and price. Comfortable room. I was to have a superior room, but it smaller than a regular room.
Location, location, location. Pool and direct access to the beach. Walking distance to all things south beach. Views. Price relative to other resorts. It was $100+ per night cheaper than the National hotel It could have been a bit more updated but again, that is why it was cheaper. Shower could have been a bit cleaner and shower curtain and rod was the cheapest you could buy. Just a clear liner. Really no curtain. Bit of a musty smell but again, right for the price and not updated in a while so fine with me.
The location, beach access & the pool. The weight room could use some improvements and coffee in the room would be nice.
The best position in Miami Beach, close to everything! The pool is nice and they give beach towels. They don't have any agreement for the beach chairs. The bathroom could be better.
I like the location The staff wasn't much help. No one opens the door. The bathroom was dirty and smelled like urine. The pool never had towels. The walls are super thin and you can hear someone snoring next door. Most hotels have a USB socket, not this one.
The location was excellent. It was within 2 blocks of Lincoln Street and 3 blocks from the Art Deco district. There was a private entrance from the back courtyard to the beach. The toiletries supplied were Neutrogena. Hard to resist using. The only thing was that I found the temperature to be too cold throughout the hotel.
The location was excellent. Good for shopping, sightseeing and of course, the beach, which was 1 minute walking distance away. None of the staff were friendly the 5 nights that we were staying at the Richmond and was really hard getting info out of them. Only the one guy was helpful and friendly. Did not like the hotels policy that i have to give my creditcard (because they do not accept cash) in case of damages(done to the room) during my stay at the Richmond, whereas at the other 2 hotels that i stayed at after leaving the Richmond had absolutely no problem accepting cash for any damage which could've been done to the room during my stay. Air condition in hotel was way too high. Aircon in room was broken the first nite and 2nd, 3rd and 4th nite, no hot water. I'm sorry to say' i didn't feel welcome at the Richmond.
This is by far the best ocean front deal on South Beach! When you step into this beautiful Art Deco Delight, you feel as if you have stepped back in time, everything is original and has been beautifully maintained. Our accommodations were spotless, very clean and location is simply outstanding. We walked to everything! The hotel sits on the sands of the Atlantic Ocean and the board walk with a lovey pool and restaurant area. You can easily walk to Lincoln Rd and many other attractions. There is no doubt, you can feel the love and pride in this family owned hotel. Very refreshing for South Beach! We will be back! Thank you Richmond Hotel! Melissa There is no parking but to be fare, that's typical for South Beach. Valet is 40.00 a day 2 beach chairs and umbrella can be rented by an outside company on the beach for 20.00 a day. The matress in the room was firm
Acces to beach Pool/ spa
the staff was not reaaly helpfull
I've really enjoyed the hot jacuzzi.
Location Old bed , not comfortable
The beach Had smaller room from what we were told paid to upgrade
The hotel as such has everything it needs to be a heaven of quitness and luxery located in a nice part of Miami Not nice to stay there in a WE because than all they attention goes to the parties that are organised in the hotel. Hotelguest don't feel welcome any more at those moments. Families with kids even can't use the swimming pool in the WE ans at the beach they close at 5.30 pm !... During the night you're awakened regulary because of the noisy party guests, returning to their room. Conclusion: nice hotel from mo. till friday afternoon but otherwise, stay away there when you're whth kids !
Everything exept the noise It is not a hotel; It is a discoteque with rooms.It is impossible to sleep.
It's a very nice minimalist Hotel. Extremely expensive in the amenities like parking and brakfast no
The resturants. delicious food. The service at the pool wasn't great could be a lot better.
I liked the smell of the lobby and it brought back memories for me when this was one of the coolest spots to stay in Miami Beach. It has definitely lost that X factor. Everything feels dingy and not kept up. Checking in was the longest process I have ever been through aNd the girl seemed nervous. Maybe she was new, but it was over and over the same information and had multiple cards for all kinds of things, unlike any check in experience I have had before. Seems like they get stiffed by other guests a lot before. The security are constantly checking if you are staying there and annoying...definitely have decided to hire less than personable staff in general. One of the front desk girls when handing me the final bill, held it out to me without looking at me as if passing on to the next task, CUSTOMER SERVICE 101! Treat each guest as if they are the only person in your world at that moment and look them in the eye with a smile. In general, the whole world has lost this touch, but you would think a 300 a night hotel would still care about this. Finally made it to the beach chair area after being asked twice to show room key by security and then the beach chair guy wanted me to walk all the way back to his booth to check in instead of just taking care of me at my chair. When I refused and told him to take care of it, he kept calling me boss in a derogatory way like I was asking too much. Hire people that care and understand that the only reason they have a job is because of people like me choosing your hotel!! This is standard and not asking too much. I should have great things to say because they did all of this basic stuff and then decided to do more!! They all need help on how to treat guests. There was a blood stain on newly replaced linen in my room. They did an okay job of responding but it should have never happened!!! They only took off the resort fee and $50 and then didn't do it! Had to remind the people upon checkout and they acted like I was lying to them. The valet brought my car when I asked and left it in the rain and not under the overhang!!! What?!! When I asked him to bring it out of the rain his reply was that they were too busy and slapped me on the shoulder like I was his friend and gave me a dirty look like I was asking too much. hahaha I will never again recommend this hotel to anyone as I always have in the past. I'M GOING BACK TO AIRBNB WHEN I TRAVEL NOW. HOTELS LIKE THIS ARE COMMON NOW.
All around great staff Rooms are in need of a facelift. subpar wedding DJ's at the pool, bring earplugs. Sloppy Sunday crowd.
It location is great and the beach is lovely right out front. The rooms are tired and need a refresh. The check in process was strange. We were told that they were sold out of the room category and we would be upgraded for one night and then had to move. We went back the next day and since I guess we were prepaid they tried to give us a handicapped room and was told this was the only one available. We had an argument with front desk manage Sandra and after three tries we got a room overlooking the parking lot that was acceptable.
Food Shows very poorly, everything seems worn and in need of replacement
Great location, nice pool, good restaurants, fun/clubby scene Rooms were a bit dated. I had a pool side bungalow (#1) and the downstairs was just wasted space. Didn't even have a couch!
Everything. Location, access, food, the pool, music, rooms, and excellent staff customer service (kudos to Laura, Sofie, DJ, and Gary). Thank you! Our building was getting ready for shut down for renovations, wish we knew about it in advance but not a big deal, just a matter of optionality for rooms and extended stay.
I could use wireless internet in my room. Full-fledged kitchen was very nice. It was very noisy on only Friday night.
Its in south beach, close to restaurants, liquor stores, pharmacies (cvs and walgreens), that lincoln road mall thing, so you really dont need a car. Beach is a block away. Location in a general way is very nice. Pool is pretty big. Employees are nice. Beds were a little on the hard side, water from shower had no pressure, so showering wasnt the best experience either. But i mean, its there, so its not really a big deal. Thats it really. Oh, no complimentary coffee until 11:30 but thats just me being a cheap bastard.
friendly staff, good suite with everything You need. Perfect location. The only minus was construction site nearby. But it was not Hotel's fault. Noisy aircon.
Nice and comfortable hotel, close to many MB attactions. Helpfull staff. Old furnishing, small parking lot. Noise from near construction.
i like the spacious suites, good service and pleasant staff could not view the ocean from the hotel
clean rooms comfortable beds The bartender was very slow
The employees helped us a lot and were, very, very friendly! I recomend! No, I liked all in this Hotel
Spacious suite, well equiped in the middle of art deco but in quiet setting. Great staff and good breakfast.
Location was good, wooden floors in the room, very friendly and helpful staff. The shower unfortunately left more water out throught the tab than through the showerhead. At the pool construction work was in full swing which caused quite some noise, but the sister hotel at the other side of the street was accessible for guests so this offered a good alternative.
The Betsy Hotel is in a great location. Very friendly staff.
The staff went above and beyond to make us feel welcomed and took their time to provide information and services. The food at the hotel restaurant was one phenomenally delicious. The decorative bed pillows were dirty and the maintainence people interrupted our stay at least three different times. Lastly the only elevator was small and extremely slow.
The staff and service was incredible! We thoroughly enjoyed relaxing on the beach right in front. As well as the roofdeck. The $15 resort fee covers sunchairs, towels and umbrellas on the beach. The location of the hotel is excellent. Close to everything yet in a quiet area. Highly recommend staying here if you are willof to splurge a bit.
fantastic and courteous staff. getting ice for the room was an inconvenience.
Kindness of the manager on duty when I left, Mr Cory Randolph. In general, the staff is anyway courteous and kind. Nice decor. Good location. Small room. Windows impossible to be open!!!..Bad information from web and Booking.com about what you have to pay to check in with a dog.
Location and food; oclonial style of the hotel internet didn't work for almost 2 days; no business centre; lift failed several times whilst my stay; no bath in expensive room
Great location! Right on Ocean Drive and had beach service as well as a rooftop lounge area. The onsite BLT Restaurant is excellent. A classy hotel with small but very attractive rooms (we stayed in the Classic), attractive bar and lobby, and an appealing verandah.
Top side deck was very relaxing and had a great view. Hotel room was extremely comfortable, especially the bed. Love the books they have all over the place.
The white exterior w/ the front porch is welcoming and classy Polished staff workers w/ smiles Excellent concierge service from both Monique and Paul Artwork, the rock and roll theme Our Room #305 - just gorgeous The Roof - what's not to love. My fiance and I used it together and when he napped in the room one day, it was a perfect refuge for me to have some alone time. BLT Accessibility to Starbucks and the beach. Loved being "across" from the beach vs. directly on it. Your location is very nice. I do wish we could have a waiver for the resort and valet fees. Other hotels (The Tides) were giving what they call a summer Florida resident rate that also provided free valet and no resort fee. Plus, your pool was under construction. Nevertheless, we decided to pay the extra because The Betsy had the appeal we were looking for.
Location and friendly staff. Beautiful ocean front room. Top notch hotel with a very nice atmosphere. Skimpy on the bathroom amenities. Minor complaint overall.
good location in South Beach. Friendly and helpful staff. Excellent breakfast. I was charged an extra fee for 'resort fee' plus sales tax for each day which were never mentioned when I made the booking. Seeing that I was there on business and not leisure, it was a waste of money to pay this fee for access to the beach. This should have been stated clearly.
very good location, confort big rooms, pritty hotel staff
The best was the PH jacuzzi balcony
The location is excellent and the staff is very nice. The room we stayed in was very comfortable and spacius. If we come back to Miami we will probably repeat this hotel. We liked everything. It helped to have a great time in Miami.
Great hotel even though some facilities were not available due to refurbishment, we were given a free upgrade as compensation with a roof terrace with jacuzzi
Price and location Small elevator
The bartender was extremely informative, professional and mad very good drinks. Happy hour was nice. The elevator broke and we were stuck for 15 minutes. Also the towel rack in the bathroom broke, however it was promptly replaced. I was incorrectly charged for room flip flops, it was also promptly corrected.
Location Room size was extremely small and the maid service was pretty slow--I had to ask twice to get the room cleaned. We checked out four days early and changed hotels.
Very nice pool. Hotel staff was friendly. Booking.com price was different that what I was charged at hotel. Hotel charged about 30 bucks more a night.
Nothing. We booked 6 nights, but leaved the hotel immediatly the next morning. All! Awful reception/blankets on the receptiontable; painting works; looked like a caserne! Old, bad smelling;
Staff was outstanding - particularly te front desk team! Restaurant menu was limited and the food was below par.
The Hotel staff support Nothing
The service was great! The staff made our stay fun and carefree. Clean, updated rooms. Fun atmosphere and a great location. Highly recommended.
The cuisine at the restaurants was delicious. The pool was beautiful and the beach access a plus. The rooms were well decorated and the staff friendly. The location was also great. The rooms were small and there were not black out curtains. So, between the "thin walls" (hearing the cleaning staff banging around in the morning) and the light coming into our room, it was hard to sleep much past 7am. The price for drinks was extremely high and I did not appreciate having 19% added for gratuity before I even had a chance to evaluate the service.