service, comfort, location free internet
the location, the services/facilities and the hotel staff
pillows were too thin
Good service. Attention of the staff. Lack of parking
Staying in the center of the city was an excellent choice, and being near the subway and Theatre Municipal was handy. The neighborhood remains a bit gritty and caution is required in the evening, except at nearby cafes that spill out into the street.
Location is very convenient for the "centro" (downtown) area. Not too large hotel, so faster check-in and check-out. Good room size with comfortable working desk. Newly renovated, evrything very clean. Good restaurant with reasonable prices and fast room service. Only black spot is poor Internet service. The per-minute option gets disconnecting and is terribly slow. The per-day option is also very slow. Difficult to understand since they are charging for it. I purt a complaint on 2 previous stays, but it has not improved. They told me that they are planning to change provider around October....
Staff very pleasant and spoke English well. Room very comfortable and clean with good air conditioning. Enjoyed rooftop pooldeck and views. Very convenient to metro station.
Staff prompt to serve and willing to help, also very knowledgeable about getting around the city by any mean of transportation. On requests, specify what you wish and they eill be sure you'll get what you order to the detail (off course upon availability).
Very good location for city cultural visit (not beaches), excellent room, helpful staff and several spoke English, all at a good price. It was a much better deal via booking.com than direct booking or others and my credit card was not charged until departure. A wholly positive experience.
The hotel and rooms were very clean and modern. Staff was friendly and helpful. I would've liked some free drinking water (minibar was bit expensive). Elevator is noisy. Rooms are far from being sound-proof but there's not too much noise anyway. Rooms are also a bit small. Hotel taxi costed more than regular taxis.
The breakfasts were very adequate with lots of fruit and pastries. The menu didn't change from day to day, but there was more than enough to choose from. We appreciated the free Wi-fi in the room and the computer in the main area. The room was clean, but the furniture was old and looked like it could use some renovation.Towels and linens were thin and there was no hair dryer or washcloths provided.