The amazing views from the garden. No.
Excellent location within the walls of Lucca and on-site free parking. Afternoon "snacks" and drinks in the lobby. Helpful staff. Comfortable rooms. Mediocre breakfast (good pastries but cold eggs, mediocre buffet and poor coffee!)
The staff at reception were exceptionally helpful. And the location was fabulous.
Poor breakfast room - badly arranged tables. People queueing to get a table. Constant noise of running water next to Room 3.
It was quiet, comfortable and close to the city centre and railway station One morning the breakfast buffet had been depleted by a large group and even though it was open for another 1.5 hours there was little effort to replenish it and the selection available was poor.
The Staff was very helpful. The 24 hour free refreshment bar was an excellant touch. The location was excellent for walking in the walls of Lucca. Free bikes to ride around town were fun to use.
The friendly staff and self service food and drink facilities
Please write at least 15 words. O like to stay here and I will come with family in the future. Also I will inform my friends The business centre need to be provided. I really need this facility including computers and internets
the staff were great made effort to solve problems when they could. great location good breakfast to start the day. great ambience when we were there the weather perfect beautiful greenery fun to have a glass of wine before venturing out don't get assigned to room101 because you will be up at 5:30 while they are in the process of preparing your breakfast. the clients should be a little more careful when leaving the rooms door slamming can be irritating
The Hotel Ilaria was lovely, and our family of four had absolutely no complaints. Our two rooms were clean and exceptionally appointed, and one was accessible to a lovely private patio available to rooms on the same side of the hall. Although it was hot (July), the air conditioning system worked flawlessly in both rooms. The breakfast buffet, which was served in a lovely canopied sunroom, included an extensive selection of both hot and cold foods, breads, juices, fresh fruits and meats. Every single staff member we encountered was helpful and friendly, and the front desk staff member recommended an excellent restaurant for dinner (and kindly made reservations for us) on our first night in Lucca. Since parking is at a premium within walls of Lucca, the fact that this hotel could offer an onsite parking space for our car was a key benefit. We would recommend the Hotel Ilaria highly and would choose it again when visiting Lucca. Not at all.
Convenient to all the major sights and restaurants within easy walking distance. We walked too and from the train station...although easier to go to the station than initially to the hotel. You will have to carry bags up the rampart on going, but all down hill on departure. The hotel staff was most helpful, made several dinner reservations and we were always greeted with a smile and good day. The morning breakfast was delicious and a great way to start the day of sightseeing with a hearty breakfast. Nothing and I would book once again during future visits to Lucca.
Very comfortable - central within old town of Lucca - easy to get to by car - hotel parking
location room in need of decoration and poor air conditioning.night noise level from square/early morning.
Friendly, very helpful staff. Central location.
It's location and ambience
Its central location in Lucca and easy acces to trains and buses
Excellent location. Staff very nice to us, helpful and accomodating This is a charming building, slightly tatty hotel.
The hotel had welcoming, friendly staff at reception. The room was clean, comfortable and all that was required for a short stay. The shower room was smallish but well appointed although the shower did show some of the eccentricities common throughout Italy. We did not have the hotel breakfast but had our coffee and croissants at one of the excellent cafes in the square round the corner. The restaurants in the vicinity were good for both lunch and dinner, catering for all budgets. Highly recommeng getting the audio guide from tourist info and taking a walk of the town and its walls.
Right from the moment we arrived at the hotel, the greeting was welcoming and everything was done to make us feel relaxed about our stay. This approach continued throughout our stay, no matter who was manning the front desk. The size of the bathrooms was initially a bit confronting and there didn't seem to be a lift, but we 'acclimatised' to the bathroom and the hotel staff very helpfully carried our heavy suitcases for us.
The staff is very engaging and helpful. The location is beautiful, across the street from the birthplace of Puccini and central to the medieval walled city of Lucca. Didn't stay long enough. Give yourself a few days to see Lucca and a couple more to see Pisa which is only 20 minutes away by bus.
The staff was very nice and helpful. The locatiion can't be beat. Bathroom was dangerously small and had no counter space. Paid for internet access but the signal was not srtrong enough to access the web. Staff graciously refunded the internet fee. I would suggest tyhat at these rates wifi should be provided at no charge, assumint the hotel acquires a wireless router with sufficient power.
Wonderfully located and good bargain. Small room, one window opening onto a brick wall a few feet away.
The staff (particularly Luca) was extremely cordial and helpful and his English was very good. The location to the walled city of Lucca was very good and was pretty accessible to the autostrade. WiFi is not free, it was ¿3 per hour. Parking at the hotel was not free, it was ¿6 per day. Air conditioning had not been turned on yet in mid-May (but the room did cool down enough by bedtime and the street was quiet enough to leave the window open.)
Very convenient location within city walls and close to station Slightly smoky smell in entrance
The Hotel is located inside the City Walls and very close to the Duomo. A great location for visiting Lucca.
The hotel is an elegantly restructured ancient palazzo very near the walls of Lucca and therefore easy to reach with very good parking just a few yards away. Our room had a very good view of other ancient buildings where Luccans actually live. The size was quite adequate. the furnishings in very good taste, and the bathroom was new, large, and had a great shower and stall.
An excellent location within the city walls and close to all the amenities The rooms are basic, furniture is old and worn, the ground floor front room was very noisy and had a bad smell.
lovely old building transformed into hotel, good size rooms, very traditional, a real sense of italy!
Very friendly staff, excellent location within the city walls of Lucca
the staffs were very friendly and we had exelent time. the room is well decorated and the location is the best.
A very good price for this type of hotel. really beautiful fournitures and design in a tipical lucca's house. excellent
Great location...clean and large rooms. The airconditioner went out and it was hot!
the hotel was right on the center of city didnt like the the design of the room
We chose to stay at the Al Tuscany for the second time in 2 years and would not hesitate to stay again. It was such good value for money right in the heart of Lucca. We felt like we had the taste of staying in a typical Italian home.( very authentic). Claudio once again went out of his way to make our stay memorable. We can't thank him enough. x
Central in the town The owner had let out or room to a group of workres!! We had to make to with a cheaper room which he had to displace another family from who he had put in there!! However he did give us tickets to a concert and a bottle of wine to say sorry!
We stayed in the suite, large bedroom with old furniture, a sitting area and bathroom. Located in the centre of this wonderful old city, close to all the sites. Marina a really helpful lady advising on good and reasonably priced restaurants and providing a great breakfast. Claudio the owner was a perfect gentleman and most helpful in all respects.
Lucca is a wonderful destination and the Al Tuscany an ideally central location. The staff were friendly, helpful and welcoming. We would look forward to visiting again.
The room completely lived up to the expectations we had after seeing the pictures on line. Lovely furniture, cozy corners, nice lighting. The bathroom was spotless and the shower was fantastic. The staff went out of their way to make us feel welcome (a cool glass of juice even before we checked in, what more could one wish for after a hot and sweaty journey...). They also had excellent suggestions on how to spend the day in Lucca and which restaurants to visit. Breakfast was good, with nice little touches like boiled eggs, and the coffee great. Good free WIFI connection.
Location, hotel staff friendly and helpful, value for money
The excellent location; the friendly and helpful staff ; the ease of access and exit with your own key; the kitchen facilities laid on for snacks; the lovely breakfast served by Mary at the large oval table that encourages guests to chat and exchange holiday experiences. We don't all like the same things, but the slightly Bohemian quality of the Al Tuscany really suited us and Claudio does his very best to make you feel welcome.
We enjoyed our stay very much. The staff was friendly and helpful and the breakfast was more than adequate.
Part of the family