locality and staff
Proximity to the Basilica of Immaculate Conception/Grotto and shopping. Lack of amenities and hotel scent.
The hotel is just 10 minutes walk to the Grotto.
The location to Lourdes, very central. The people who worked there were nice. rooms were extremely out of date, not value for money! I think if i was in the newer part of the hotel it would have been ok. Cheap covers on the bed, dated wallpaper, orange carpet on the walls. Clean, but definitely 30 years since last changed. The cleaners knocked at 7.30am! I stayed in Lourdes last year in Mariale and this was only 53 euro a night for a brand new studio with kitchen
The place was pretty, the rooms were clean and the hotel food was exceptional! Everything was just as expected!
Great location for first time tourist to the Lourdes Grotto
room is newly renovated and well equipped (with hair dryer). staff is very helpful
The location to the Lourdes Sanctuary was excellent. Close to the gates. Many pilgramage groups and tour buses but we didn't feel it was crowded. The front desk was very helpful and attentive in answering questions and helping us with a security box. The hotel was clean and well maintained. The bathrooms are large and updated. The linens were a little worn and there were no shampoos or soaps in the bathrooms so it was a good thing we brought some. All in all it was a good stay for the short two nights. The restaurant was fair. The breakfast was not worth the 8Euro that was charged. The breakfast consisted of coffee from a push button machine, one type of cheese, one type of cold cut, dry breads, canned fruit salad and milk, tea, juice. One part of the dining room was set up for groups and the other end of the room for others. The service differed on each side. The group reservation side received cloth napkins and servers to attend them. On the side I was on with my family we had to get our napkins at the service table and they were only paper and no one attended to us at all.
Very friendly and helpful staff. So close to the Grotto.
Staff are fantastic, very helpful and always willing to help out at all costs. Food is "too good". Let me explain, whilst the food (main menu options) are super they are too much 'nouvelle cuisine'. It would be great if the hotel could serve a more 'rustic' menu offering typical local cuisine. I prefer 'normal' down to earth dishes rather than top of the range items.
Family oriented, friendly staff & proximity to the Grotto, easy walking distance. We satyed in this hotel 5 yrs. ago, this is the reason why we came back. You have improved so much with your services.
The restaurant service was good but the food below expectations
All was satisfactory, but the breakfast options were expensive, so we ate at a cafe over the road.
The convenience of its position in Lourdes. The staff were all charming and helpful The resaraunt was pretentious and overpriced
The location was excellent and the hotel staff very friendly and helpful. The room was smaller than expected, more in line with a 3 star hotel than a 4 star. We were at the back overlooking an alley so it would be worth requesting views over the river as they are lovely.
close to the Grotte, just walking distance
Room was spacious and comfortable. Location was perfect. Near to everything.
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
Good Location The breakfast was very poor
Very central Breakfast could be better, with some cooked hot food.
It's location. Some of the staff very helpful
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
The freindliness and helpfullness of the staff was amongst the best I have experienced in all my experiences of hotels both for leisure and business trips.
clean beds & clean towels every day staff lovely. rooms could do with make over very old fashioned
I like the cleanliness of the room, working of the shower, and the friendliness of the staff. Also I liked the closeness to Lourdes holy church and easy access to it from the hotel.
I was disappointed. No airconditioning for a 3 star hotel??? It was summer and quite warm. Plus the room and bathroom didn't smell good. The only consolation we had (4 of us in one small room) was that it was worth mortifying while we were in Loudes.
The friendliness and cleanliness. The outside noise was unbearable and if there was air conditioning in the rooms we could have closed the windows and slept through the night.
The friendly staff The foyer lighting is dim and might also benefit from a coat of paint! Would recommend it on price and helpful staff
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
The service provided by all the staff. Rooms are too small but it is fine.
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
Good location No parking, room cleaning service too early- 8 am.
the close distance from the sanctuary the hotel has too many noices... and too many people from contingents that make me feel that they were the owner of the hotel... people was not friendly
Staff is very helping and kind. I reached the hotel at 23.45hrs and they were very considerate.
Location is very good, room is super small. The breakfast is very limited choices.
Nothing, place needs a refurbisment. Internet pictures lie,as we were lone travellers I beleieve that is why we ended up in the annex and not the main hotel. It was a fight each morning to get breakfast as we were not part of a group and they didn't want to know us.The doors to the breakfast room were slammed closed just before 9 am finish time to stop us going in for breakfast. Never will stay in a vinuales hotel again. Value for money,see what you get in a Hi Express hotel for less.
The food and its location
The Main staff spoke english n helpful. Did not provide full comprehensive option regarding transport to and from train station.
Hotel is very near to the Sanctuary
There was nothing I really liked about this hotel. It had cramped rooms and the shower cubicle is almost impossible to use. You cannot bend over to wash you feet. There are inadequate facilities to put your clothes . The marble table is useless and should be replaced with a drawer unit. The size of the rooms are small and are really only suitable for the use of one person. Website indicates that the hotel has a shuttle bus to and from the Railway Station and Airport It does not
Helpful staff, clean room For environmental considerations I asked that towels not be replaced daily. However, this was probably misunderstood by the cleaning staff given my accent. I would have appreciated tea/coffee-making facilities. For a private guest the number of young school children's parties deterred me from using the restaurant at breakfast. No air-conditioning, though given the temperature this was not a problem.
City centre location with easy access to Pyrenees Limited car parking on site, approximately 8 cars. Only alternative is a payable car park opposite
The whole refurbishing of the hotel was excellent. The staff of the dining room were equally excellent We stayed at the hotel 8 nights. We asked for a double bed and our request was flatly refused. Very disapointed
Excellant location, 5 minute walk to Sancturies. Staff were friendly and helpful. Room very dated. No facilities in room (minibar, kettle etc) although this seems standard in Europe.
The location of this hotel is the best fiture.The rooms are a little dated.I had breakfast and it had a very good choice.
The Hotel was in fact close to the Sanctuary as it states. It was also nice to have a restaurant at the hotel. The food was good but a little over-priced. The hotel was extremely noisy. The rooms were not sound proof at all. The bathroom was also very tiny which would have been fine but it did not have a real door. The beds were also old.
Very quaint, clean and staff were very accommodating and excellent to deal with. Would recommend anyone to stay here and we would go back. Our room was a little smaller than we expected; however, our stay was very enjoyable.
staff very helpful and friendly central position