Beds Room was not made up one day
Very friendly staff. Nice, clean rooms. Free shuttle to train into Boston.
The hotel was easy to find, check in was quick, and our room was in excellent condition. Coming from the other side of Boston we had to go through some heavily congested areas, but this is not the hotel's issue, though it would affect us choosing it in the future.
rooms very nice,shuttle service to metro very much appreciated The breakfast is not very good and twice there we're a lot of things missing,toaster not working well. the man working in the breakfast area seemed overwelmed
Convenient location , and lots of choices for the breakfast . Nothing fancy , but a lot of choices for the breakfast . The gym and pool were a nice addition as well . I would have liked to see more selection of snacks for purchase . At least offer some healthier options .
Location and friendly staff. It was clean and comfortable. The gym has all the basics, the pool and Jacuzzi were clean and never crowded. The have an area to sit and relax. This area has comfortable seating and a tv. It was close to the main town, there is a large mall with restaurants. Short drive to the Blue Hills and only 25 minutes from Boston. I had a very relaxing experience and look forwarded to returning. Pillows were too soft.
- ALL the amenities in the room and hotel in general, it's basically a apartment building and the rooms are basically apartments. i truly wish i could live there! it had everything i needed! - it was clean, comfortable, and great for a week+ stay. - the extra little perks they provide - buttered microwave popcorn, sugars/salts/peppers, cooking/eating supplies, multiple chairs, 2 different pillow types, great bed, great workspace/desk, big screen tv, DVD/VCR player, even the freezer had a ice maker! everything was clean and in working condition. - the whole Candlewood Cupboard, the free washers/dryers, etc. besides the wifi, i'm kinda reaching with the rest of these 'complaints' lol, i truly did love my stay here and wish i could live here! - the wifi password having to be changed because it's not done in a smooth procedural way, and hotel guests went X hours without their promised wifi during this weekly change. - 2 of the 5 washers were out of order during my whole week + stay. - the location isn't very good for MBTA users because you have to do a long, partial sidewalks walk to Granite for the bus stop, not fun to do in the summer with luggage so it's best to have a car if you stay here. - the bottom kitchen drawer where the pots/pan are kept was not in working condition when i arrived... - a couple staff were not very hospitable and courteous.. maybe i caught them at a rough time?
My boyfriend and I checked into this hotel in an attempt to get sleep after a late flight back from a business trip, before heading back into the city for work in the morning. We checked in around 2:30 AM, and there was a line of 2 people ahead of us, waiting for service, at 2:30 AM. It took us about a half hour before we had a room key. We went up to the room, finally, at 3AM, to find that there was NO HEAT on in our room. We turned the heater up as high as it could go, but we were not warm for the first couple hours we were there. We both stood in the hot shower and tried to warm up. This was the most miserable stay I've ever had at a hotel. I can understand if the heat issue is a way to save money, but it shouldn't hurt your customer experience. The minute a customer books a room, turn the damn heat on.