The hotel is creepy and the service is horrendous.
The location Front desk staff is just OK. Nice enough, but after staying here once a month I am weary. Waiting to check out in the morning while yet another lengthy personal call takes place, struggling with luggage ( do you need help? That never comes around and actually HELPS). Blank looks when you ask for restaurant recomendations, or God forbid, Directions!!!! I left behind a phone charger 2 stays ago, my bad, but 4 messages to housekeeping never returned. After all this I found out the lost and found box is at the front desk!!! Dumped monthly though. The killer was an important business meeting ( reason for trip!) scheduled at Distilled, front desk assured me they would be open on Monday at Sunday night check in. Guess what? Suddenly closed when I walked in for the meeting. ( a few food choices grabbed from the local convenience store were offered) we used Yelp to find a place to eat. And I have yet to stay in a room that does not have a leaky running sink or noisy running toilet. No overhead lights in rooms, so most are very dim ( you need 4 light sources in a room for it to be well lit, not just 2 bed side table lamps) Small things, but all easy to fix. This could be a great hotel if management would actually RUN it.
The staff and the location were great! The mattress was awesome. However, the room was very dark. There was lose and broken tile in the bathroom. There was finger print marks from a prior occupant on the door frame of the bathroom....likely a women, it was make up. Not really accommodations worthy of 3 stars. Scalded by shower having to use 2 knobs turning opposite directions in the shower.