There are plenty of staff always ready to help. Proximity to Sea World is great as is being able to go back to the room with a pass out stamp from Sea World and avoid the theme park queues at the front of the park by entering through the back by the resort. Rooms are comfortable and clean although not five star they are excellent family standard. We have stayed twice and will again. Onsite dining is pricey but McDonalds and fish and chips are a very short drive down the road.
nothing was a bother for the staff, you didn't feel you were being overcrowded by other guests
free bus to summer field days
we were able to access Seaworld readily and stay as Family Unit we were told about facilities not being available as per the information on website and bookings ie Kids Club was not available at first due to renovations and then pay as you use and supervise yourself, information about facilities in Room not available, food choices limited, no transport that wasn't expensive, kitchenette needs more simple requirements ie toaster, electric frypan and as a family unit too small. I also mentioned in original booking that it was for a Birthday celebration and nothing was done or presented as asked. These touches not available!
Facilities, water/pool - great for children, food, low rise apartments, next to Sea World exorbitant charges for food and drinks
I will never stay there again, and advise any friends and family not too.
the location was strategic and excellent facilities. Would be great to stay there on summer for the waterpark. the staff werent really how i expected from internationall resort company. They should pay more attention to guests instead of looking at them as numbers. We even got our room service order wrong on the first night when we were just arrived, but we didnt complain because the children were tired and hungry. No greetings or goodbye from concierge.
location, allows ease of entry into sea world, option of eating facilities without having to leave the hotel. clean and tidy rooms. reasonably priced for the average family.
Going to the pool,gym. There was no cooking appliance not even a toaster.
The rooms were clean and comfortable. Easy access to sea world. The rooms were well maintained and stocked. There needs to be a better floor plan of the resort that is easy to read.