I really liked the comfort of the rooms. To be honest I had no problem with the hotel as such.
Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.
Parking of Car for the last night was paid for by Hotel. Car Parking Policy was not explained on Check-In even though the car Registration Number was completed on the Check-In Registration Form at the time. Breakfast staff (and most probably the supervisor) require to be trained: It took 3/4 of an hour and 3 reminders to get my breakfast of Kippers processed. The Staff commonly pass by tables with out clearing used / empty plates & bowles until the cooked breakfast plate is to be served or the tables are vacated. It is expected that the cooked breakfast plate be cleared once the contents has been eaten and pending the completion of drinking the balance of the tea / coffee pot!
Its excellent location,good breakfast,helpful staff The decor was purple, grey and black - altogether too gloomy
large room, comfortable bed. parking at car park over the road, despite it being inexpensive. Public areas generally a liitle dark.
Staff were excellent Hotel rooms were too hot
Bar and Bistro staff very good service indeed. Nothing was too much trouble Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.
Excellent facilities and service. Fantastic breakfast! None
Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate. We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.
The ambiance of the hotel, very peaceful and relaxing. A double booking had been put through on your website which caused some confusion at check in as they had allocated 2 rooms for us.
The location was excellent for our concert at the Sage Gateshesd. The hotel was central for Newcastle. The rain !
Good location for the Quayside. Friendly staff. Clean rooms
Convenient location. very helpful staff. I arrived on one of the coldest days of the year to find that the hotel room was freezing cold as the only electric radiator had been turned off at the wall, the tv remote did not work the tv and the main light had blown (though that was fixed by the staff.
hotels location near to event we attended helpfulness of staff value for money
Clean rooms.Good showers.Helpfull staff.
Your Staff were exceptionally helpful in all our needs
The location and secure car parking facility. Very convenient for walking or taking the local bus sevice to the city centre.
A very comfortable stay. With a good breakfast and pleasant staff throughout.
Staff were very pleasant and tried to be helpful No early check-in. I presented from Newcastle hospital with a severly injured leg and a broken hand in a cast. Had to sit in the bar/lounge until 2:30 pm (over 2 hours) It was miserable.