Liked the style of the hotel lobby and rooms. Actual size of the room was tiny and way overpriced.
The bed was very comfortable and the room was clean and spacious. The staff was courteous and helpful. The fitness center was disappointing in size and equipment available. It reminded me of fitness centers in 2 & 3 star hotels. On line it said there was a coffee/shop and bakery at the hotel and there were none. Online it also implies there was a spa but there was not. The front desk clerk said they could call someone off site to come to our room. One tiny window in the room. Paid approx $350 a night. Way too expensive for what it was.
People at Kimpton hotels are amazing across the board but we found the team at The Vintage to be especially kind and caring. From the front desk staff to the bartenders we had great conversations with each person we met and that made it feel so welcoming. We'll definitely be going back.
Room, hotel, staff, service, awesomeness Single ply toilet paper
View, cleanliness, roominess, service Bed hurt my back (not normal), loud jacuzzi, TV channel surfing was a bit awkward.
Quiet, comfortable centrally located hotel with friendly helpful staff and a nice convivial atmosphere
Great location. Can't beat it. Quality was great. Staff was great and extremely helpful (except doorman). Would definitely recommend. Doorman were terrible. Never opened the door once for us. Three of them just stood there and watched my wife and I open the door ourselves. I have no problem opening doors, but whats the point of having three doorman if they don't do anything. Minor detail. Just thought it was funny. Not a hard job.
The hotel grounds are beautiful, the location is great, and the jacuzzi in my room was HEAVEN. Great stay. I'll be back!
Beds were very comfortable. Staff was very attentive. Easy walking to places. Very clean. Great stay over all. Toilet stopped up twice but staff were right on it when notified.
The location was perfect with easy access to wherever we wanted to visit. The staff was incredibly helpful. Hotel employee was so sweet to our 4 year-old son. The several outlets in the hotel were very loose, making it difficult to charge our electronic devices.
Location was deciding factor.
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Everyone is friendly and i loved how the room and hotel looked. I like the fact the hotel is animal friendly (eventhough we had no animals with us, but they might need to spray/clean their carpets/rooms more often because we woke up w/flea bites on our feet. That was a bummer!
Had a lot of character and a good location. Small room. Pet friendly hotel meant the lobby had a dog smell but our room was on a hypoallergenic floor, so all good.
Atmosphere of the room Customer service of the front staff did not meet my expectation at 4.5 star hotel.
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Individual style, very artsy and old-world classy but modern. Caffe Vita coffee and cold brew!
location, easy to explore downtown and enjoy restaurants no coffee making facilities in the room, had to get dressed and go to reception for a cup of coffee. over night parking very expensive but valets very helpful and friendly.
Always great service and rooms! Our favorite hotel in downtown!
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Hotel employee at the front desk sold it for us. She is incredible and made our experience at this whimsical hotel absolutely special. Will only return to this hotel. Won't stay anywhere else but here. Must must stay! Nothing
centerally located with a daily beer hour where you can grab free beer Rooms are some of the smallest that I've stayed at with very thin walls. Expect to hear your neighbors using the bathroom...
Wish we would have known they were doing construction on the lobby. It was noisy so they should have given us something extra for the trouble
Friendly Bartending Staff at Imperial.
Very clean and tastefully appointed. A great place to decompress. Nothing
They upgraded my room when my original room wasn't ready on check in, and they sent a complimentary bottle of champagne to my room because it was my 21st birthday! Hotel was quite expensive for the size of the rooms
Classy place and Beer happy hour were amazing. Room size was a little small.
Absolutely the best location. Easy to travel to any part of portland, 5 minute walk from Powell's City of Books. Really nice staff, really nice valet, decent gym, decent facilities. Room is clean and cozy. Not a great view but it doesn't really matter since you can access the parts of the city with a great view within 10-15 minutes. Valet is a bit pricey. No view from our window, but it didn't bother me much.
The staff gives you a lot of their time, professional and helpful, and most are friendly. The room was beautifully appointed, very comfortable for one person, and I was happily upgraded to a street view of the Starlight Parade. Unfortunately the ground floor was undergoing renovations, which had I known I would have booked elsewhere.
Loved the location to see and do things in Portland. Easy to walk to shopping, restaurants, riverfront.
Location was great. Restaurant located downstairs is convenient and good also has a full bar stock, I was able to order a beer and walk it up my room. Hotel staff very attentive. Need room card to have elevator cars access your floor which is safe. Can't really say what o didn't like, spent most of my time out of hotel. I did pay $6 for coconut water at the lobby market, a bit pricey o would say. I didn't have a car rental but valet is $35.
We were in th middle of things downtown and could walk to iconic Portland places.
Staff answered questions about directions Blake
John at the front desk was extremely helpful and pleasant!
Nice service, good looking hotel for the money. Clean and spacious. Nice bar. Good location. We had a particularly bad room. bottom floor, next to housekeeping, handicap accessible. Parking seemed a little outrageous--we parked down the street
Location, cleanliness, friendly staff We reserved 2 rooms, 1 room was ready at 3:30 and the 2nd room wasn't available until 6:30pm. Apparently they were busy due to a wedding. We had to cancel dinner plans since 5 of us could not get showers and dressed for the dinner.
Easy check in, friendly staff, central location. A little loud, even though I asked for a quiet room.
Great location. Comfortable bed. Quiet. Clean. Pretty shabby. Tiny tiny room. Weird space. Seems like a very old property that needs to be updated.
Staff were friendly, house keeping will revisit later in the day, great location! Also: provided shampoo and conditioner were Paul Mitchell!
Location, price, customer service No pool or hot tub, small lobby
We originally weren't planning on staying in a hotel in our short visit to Portland but I'm glad we did. Courtyard was such a great steal! The Location was great, walking distance to just about everything. The price wasn't even bad considering we booked last minute. The hotel was super clean and had a very luxurious feel to it! We really didn't stay long enough to find anything we didn't like so I assume that's a good thing overall!
Everything. Especially the bartender. He is so knowledgeable about scotch, etc. He's wonderful. He the reason we stay there every holiday season. I forget his name but he's been there forever.
Location and staff were great. Flowers were a little pass their time and bathroom needed a little work. Lightning in the bathroom was poor and a magnificent mirror would have been helpful .
Very comfortable bed and staff was quite friendly. Great lobby and building with a ton of character, historic architecture, marble, and classic woodwork. (If you want a sleek, modern, generic place that looks the same as a hotel in any other city, this is not the hotel for you.) My room (1212) was quite small, especially the bathroom. Because I wanted a single large bed and the hotel was pretty full, I think maybe I had that oddball room that most older hotels have that are squeezed into a non-regular space. In this case, it also happened to be near housekeeping, which was noisy in the morning with carts being banged around. The room was fine but smaller than one might expect. The bathroom was ok for me but would have been an issue for someone who spends more time getting ready. There was not even enough room to stand squarely in front of the tiny sink because a bookcase/shelving unit was put on the wall right in the area in front of sink. I had to shave at an odd angle, off to the side of the sink.
Easy walking to shopping in downtown and the Pearl district. Close to food carts and beer gardens. 1 block from the Max train.
Hotel is very old but extremely well kept, it has a kind of regal feel whenever you walk in. Very good service and the location is the best. Just two things: The love seat and chairs in my room looked a little old, not in bad shape or anything, just old. The bathroom light was a little dim.
Excellent location near great bars pubs and restaurants
Location was great and allowed us to walk to nearly everything we wanted to do. Lobby bar was amongst the best I've ever been to. Parking was not explained very well, and expensive. The valets ignored us for over 10 min before we drove off and parked in the garage that was less than a block away. Turned out to be the same garage the valet uses, and has a tunnel connected to the hotel. Room was dark due to only having one small window in the corner.
The lobby alone makes this place worth it. Top notch all around.
The location is great (close to all the downtown spots). The staff are well-trained and express interest/care. The hotel is dated. The look can be charming. But I don't think that chipped paint, old and over-exposed grout, faded/worn carpets, tough mattresses are part of the decor. Maybe other rooms in the hotel have been updated, but my room was not. I also faced a very load street/area so I would recommend asking for an updated room (if they have any), and for a room in a quiet location.
Convenient location, short two blocks from the MAX light-rail. Incredibly luxurious room, decent (not spectacular but OK) free internet (could get more speed for more money). Need room key to activate the elevator - an added level of security. Room was a bit dark, could definitely use more lighting or more powerful light bulbs.
Location in the heart of Portland. Great lobby. Staff unhelpful. Reservation was cancelled when it shouldn't have been. Small beds and rooms. Bathrooms just okay. expensive for what you get.
Great location, lovely hotel. I really just wanted to get some sleep. There was a lot of street noise, even in the middle of the night. Who knew Portland was so loud?
everything STAFF WAS GREAT Its all good
Comfortable rooms, staff was excellent. Would be nice to have a pool
The location was the best & staff were very attentive and helpful. Our room was very nice and the bed was extremely comfortable. Most of the hotels, including the Westin are on busy streets so sometimes the noise factor can be a problem but inside the hotel we had very little noise on our floor.
Great location, friendly and courteous staff Bed had recessed holes and sloped down from foot to head. No included breakfast. Parking options limited. Included internet service is very slow.
The staff is very friendly, knowledgable and helpful. They have excellent advice on fun excursions. I also liked the bathroom had a separate bathtub and the spacious shower had a rainfall shower head The bed was not as comfortable as other Westin beds, The mattress and sheets needs replacing. The towels in the bathroom were also old and rough.
The location. Also it was clean. But not worth the price. They did the bait and switch when we got there. I paid for a deluxe room with a view and they gave me a standard room claiming they ran out of deluxe rooms. also forgot my request for additional towels and a blanket and when I asked for it at the desk they delivered the blanket but no towels...
The downtown area with its abundance of drug addicted folks is really a downer. Westin has this wonderful hotel on the edge of some serious scurge. I lived in NYC, I'm not so soft, but it might keep me from going back. The hotel is lovely, all the same.
Great central "home base" location for a portland vacation. Almost everything we wanted to see or do was walkable from here. The room had a great view, room was clean, staff was friendly, and they had a phenomenal gym that is open 24 hours! Would definitely stay here again on my next visit. Nothing!
Beautiful room and the location was great for walking around downtown even in the snow. Very nice staff, especially the doorman who was always very friendly and helpful. The front desk was very helpful in getting us to the airport on a very snowy/icy morning. The food at the restaurant wasn't great but the wait staff was very nice.
Great deal for the money. Very comfy bed. All the amenities I need. Wish the window opened or there was a patio or something.
Staff No cell reception. Pricey
The hotel was beautiful. Had to wait till almost 7 PM to check in due to rooms not being cleaned. Horrible experience
Very nice atmosphere and the hotel staff are very friendly and helpful. It seemed like everyone was in a great mood. The facilities were also very clean and luxurious.
not much to like about this place. The hotel is outdated and is in need of upgrade. Not the friendliest staff at front desk. talked like robots reading from a script. You dont get much for the amount you pay for nightly stay. The internet is not included and you have to pay extra to use in the room. The place is centrally located in downtown Portland, so if you're there for business in downtown area, I guess it would be okay, but for leisure, its not the best place to stay. It didnt seem very safe to be out after dark, and not too many places are open late. A lot of panhandlers roam the streets around the hotel.
Although room was located on the 6th floor, the continuous noise from a generator on the ground floor was so loud it ruined our sleep and stay
Big room, nice tv, very comfortable beds, good friendly service Bathroom was a bit on the small side. All of the food and other assortments were VERY overpriced. Maid also came in without announcing herself. Sheets had some crumbs on them when we came in.
Loved the attention to detail and the French Press coffee in the room. My husband did not like the fitness room. Too small and only one option for weights.
The hotel was great. Location was easy, the room was beautiful, and the staff were friendly. The french press in the room was a perfect touch and the corner view was perfect. Check in and out was incredibly quick and easy. Really a great staff. The walls were paper thin! Twice we had a grumpy neighbor come and bang on our adjacent door telling us to quiet down. first time we were enjoying some wine and we did get in a bit late, so understandable. The second night we were simply watching a movie at 8pm. Ridiculous thing to deal with considering how much we payed to stay there. In the mornings when they woke up I could hear them arguing over itineraries and even zipping up their luggage. Careful those walls are THIN!! This was the executive king room.
The location of the Heathman is in the heart of downtown Portland and close to everything. The amenities are plenty and the dinner restaurant room service is excellent. We stayed in the Oregon Symphony suite and the decor is amazing with plenty of extras. In room French press coffee is a great touch. Customer service is excellent and the staff is sure to make your stay memorable. The late night food service menu could stand to have more choices.
Staff attentive to requests and very personable! Everything was super clean.
We discussed the problem with the room temp 5 times and until 8 pm on our last night did the desk person tell us it was not turned on. This was not very good for us. Our room was newly renovated.
Perfect location for wandering around. The room was spacious and bed was comfy. We would stay again!
Its been awhile since I have stayed at Marc Spencer but the renovations are amazing. My roomwas on the first floor that used to be mini suites a long time ago. I was lucky to have a room with a view of the stage for this year's pride block part . Was a blast! I'll definetly be coming back! The only thing wrong was I wish I could've stayed more than one night :-(
construction. very old building. lights didn't work in room.
From booking to check out, was a wonderful experience for our first time in Portland, A very clean and unique room from design to the pictures on the wall. The staff was very polite and helpful with all of our needs and requests. we will be staying at the Mark Spencer again. soon Nada
The hotel is clean, convenient and quiet. I stayed here probably 15 or 20 years ago and it has been substantially cleaned up, renovated, and remodeled. The staff is very helpful and the breakfast buffet and other food serving is great. It's a great value for a great hotel at a great location. Highly recommended. They are doing a little construction now (February 2014) so if you need to sleep during the day, you might want to pick another hotel.
The staff was extremely helpful, and very accommodating. We got upgraded to a larger bed, and was also offered help for dinner options and entertainment every night. They even have a small kitchenette, if your trying to save a little money on food. The roof garden wasn't open yet, that was the only bummer. Just means we will have to come back in the summer!
They love dogs and that made us happy! Room was beautiful! We were right next to the elevator and that was super convenient for our dog needs but we could hear the elevator open and close all night which was annoying. Not much you can do about that though.
Great room, staff and location! We will be back!
Located in downtown near the Pearl District. A little cramped for space. Bathroom outdated.
For our first trip to Portland, this hotel had a prime location for when we did our tours across town. Given the area, it never took much time to get to and from, and to keep busy with all the opportunities available. While the hotel staff were friendly, and our room and other amenities were fine, we did get placed in a room next to major construction going on in the rooms next door. Buzz saws at 9:00 in the morning is not something I find appealing about my hotel stay. We stayed for three nights, two mornings. The first morning, I was up early and did not make a fuss. The second morning, the noise was too much to bare. I called the front desk and was offered a room change, but since we were leaving very early the next day, the inconvenience outweighed the option. I understand hotels go through modifications, but my preference would have been for the staff to have enough foresight and not placed anyone in the hall, let alone the room right next to major construction.