Good location, views, car parking Breakfast should not be an 'add-on' Room should not be up a narrow stair with access to the building by going out of the hotel! Dated hotel in need of major refurbishment!!
Good all round - location,Staff,Comfort, etc. but:- -:Somewhat overpriced
It is in a nice area & very handy handy for sightseeing & going shopping we booked online months ago and paid £20.00 more then our friends with us who just booked a few weeks before our stay, & we didnt specify any special room. We have been staying in your hotel for breaks for several years & have always had a good deal before
we were put up in a room away up a windy stairs felt a bit like a little guest house the bit we were put in its a seperate building to the hotel and had to come out to get back in
The room was really big, excellent en-suite facilities and breakfast was excellent Cleaning standards were not good, dust lying on most surfaces
the location was perfect for our needs. The staff in general were very attentive and friendly. Quality of the breakfast was great although service appeared disorganised and slow
right in the centre of the town with a great position on the river. staff all very friendly. room a bit dated
1. Staff, on the whole, tried thier best and were polite and friendly. 2. The daily room cleaning and replenishment of towels, coffee etc was excellent. 3. Car parking facilities were very good. 4. Views from the rooms at the front of the hotel were very pleasant. 1. Some room furnishings were in a poor state of repair (suitcase stand with leg broken & worn clothes-hanger holders in wardrobe - clothes kept falling.) 2. No view from windows other than in rooms at front of hotel. 3. Occasional door slamming and some noise late at night and very early in morning (but this is the fault of some guests and not the staff.)
The staff were lovely. Especially Alex...he is a mgr.. in training and bent over backwards to please. He was everywhere doing a variety of things...very impressive! Our room was newly refurbished but a tad small with no view. However, very clean and tidy
River view was nice. Rooms were spacious Lighting was poor, had to open drapes to get any light in the room. They charged for wi-fi. Service in the attached restaurant (Nicky Tams) was poor.
Our room had a great view of the river, lots of light, and a view of the castle/museum. The bed was comfortable and large. For some reason a room had not been assigned for us, although reception was able to see our reservation in their system. When she assigned a room, she upgraded us to a river view to make up for the inconvenience. The bathroom was a bit dark, and the modern, half glass screen inadequate for the design. Had I not been very careful, I would have drenched the floor by a normal shower.
インバネス駅の正面の道を徒歩２分ほどで到着する市内アクセスには便利なホテルです。 駐車場は正面玄関とは反対側の川沿いにあり宿泊者は無料です。 もちろん駐車場側からの入り口もあります。 アメリカンスタイルのホテルです。
Location is perfect. Just in front of River Ness and Castle, really beautiful place. Bath tub was a bit broken though it was not serious problem.
the welcome and the staff's interest in our comfort our room was close to the heating boiler which resulted in a noise from the fan
High quality, quiet and relaxing. Quality food and attentive but not obtrusive staff none
Rooms were luxurious Staff werer friendly - nothing was too much trouble. The location was good Directions to hotel were misleading
Top class hotel
The staff was extremely attentive. Floors were very creaky and loud in the room.
DVD selection for inroom use was great. Decor, in-room facilities and service were impressive. Very nice breakfast No obvious hotel reception so staff were sometimes hard to locate
Staff extremely friendly and made us feel like Kings and queens. You certenly get the 5 star treatment at this hotel. The barman Andy can make any cocktail and you could sit and watch him do this all night long.
I liked the quirkiness of the hotel - staff were excellent but it was a bit odd as there is no designated reception, you just have to hope there's staff about o help you - there were for us. Three main issues. Firstly the hotel smelled strange - perhaps of old tobacco? Secondly the bed frame sticks out and both my friend and I sustained bruises from it so be careful. Thirdly the bathroom door is glass and in our room was opposite the main room door so if you're on the loo and someone opens the door they can see straight in! Consider this when having your luggage delivered!
The rooms are excellent, and the staff are very helpful, the whole experience was superb
Food was amazing, rooms were excellent (perhaps a bit too hot), service and staff delivered a personal service. Porridge the best I have had for a good while! Lovely Rooms a bit too hot
The location is perfect, it is right off of River Ness. The views are spectacular and it is walking distance to restaurants and shopping. The staff goes out of their way to be helpful and make your stay enjoyable. The only thing that was an issue was the shower pressure was very light in our room.
The owners were great... It's located right on the Ness River on the walkway just across a small bridge from town center. We went to Gellions and listened to local music and had a great time. Parked on the street for free.
ホテルはネス川沿いで、川の向こう目の前にはインヴァネス城がそびえ、しかも町の中心地にも近い という素晴らしい場所にありました。 ファミリールームに宿泊しましたが、天井も高く、シャンデリアの照明も明るく、そういった点は良かったのですが、ただ、窓は 建物の壁しか見えない細い窓が一つあるだけで、その点が残念でした。