Staff were extremely helpful and friendly.
The Hotel is beautifully positioned right in the heart of Whistler. The quality of everything about the Hotel is superb.
It was close to the village and activities.
Thè central location makes up for any thing that might have been wrong.
For a Hilton it felt very dated, and basic. Honestly felt like staying at a Super 8. Was very surprised given the Hilton brand. The bed was very soft, to the point of providing very little support.
Location on edge of main village, rooms are a good size and well furnished. Sound insulation is good, bed very comfortable. All staff I met were very helpful and a pleasure to deal with. Charge of 25 CAD per day for car parking is high. No oven in the room only hob and microwave.
the staff was very responsive to our calls about noisy radio in the next room,
The room was actually clean, staff was super friendly and outgoing. Parking was $30.00 a night, I know all the hotels in Whistler charge for parking but paying $100.00 after taxes on top of the cost for the room for 3 nights just for parking seems a little steep.
Room was great, perfect for what we needed, staff at the front desk had a really hard time explaining the charges to our credit card, when all they needed to say was its a damage deposit.
Good Location Excellent Facilities
The suite was clean, comfotable and reasonably priced. A really good stay. We were upgraded from a room to a suite. Nice..........
Location and staff were excellent dental floss left under corner of bed on floor. When you purchase on a discount website the hotels tend to give you rooms in the older part of the hotel etc.
Everything...well organized I couldn't rest very well because of the music and all the noise from the night club..
I am not prone to gushing reviews, & with the caveat I don't know other whistler hotels, this was one of the best hotels for the price I've ever stayed at. Genuinely attractive living area with every amenity, view onto mountains, v comfy bed, charming and helpful staff. We were there for a break with our 2 yr old and was ideal for adult canoodling downstairs while babba slept upstairs, or vice versa. We could easily have imagined staying a couple of extra days just to enjoy the rooms. The patio, though v large with great views, was a bit concrete-y unattractive.
The staff are friendly and helpful. The hotel is conveniently located and within easy walking distance to the shops and restaurants.
No cream for the coffee in the morning. No power in the room until you insert the key in an inside switch -- front desk staff didn't warn me, so I thought there was a mechanical problem. Needed earplugs because dance music went boom boom boom all night. Shower setup means you have to stand under cold water when you turn it on.
Great location... Nice room and staff... The club next door thumpin music from 9pm till 2am... But atleast they leave ear plugs in the room for you.
location, cleanliness, price, staff, suite itself was nicely layed out, air conditioner worked well. slow elevator, hot tub was way too cool both days
the room no restaurant, no breakfast included
the mountains the dark and dingy halls poor lighting in the living room , can't read . towels had to be asked for, not enough toiletries, dinky patio filthy hallway carpets, poor communication between staff
we had a bathroom door that jammed shut, several staff attempted to fix it without success so we were upgraded to a great two bedroom suite. big bonus. the fittings and supplied effects were lovely and the ambience was great. would have been perfect for a romantic break - which wasn't us, but we enjoyed the luxury after two months of travelling on a budget.
excellent location, very helpful staff, nice details (microwave, log fireplace, scented lotions in bath, unique shower!)
Lovely staff, room small but very comfortable, convienent. 1. Room could have had crockery and cutlery and a microwave. Less of the alcohol in the fridge and more space for milk, youghurt etc. 2. This is some thing that most hotels get wrong: hairdrier and mirror and chair should always be closely situated (and not in the bathroom, that is dangerous) so that drying hair is comfortable and easy
Great location directly connected to the Whistler Village. The service was great and the community areas within the hotel are really nicely done and everything looks great. Almost all the doors in my room were hard to close. The pillows needed to be replaced and the rooms just lacked a bit of cleanliness.
The quietness and cleanliness overall was impressive. Staff were helpful and friendly.Ideal location for Whistler Village.
The room was beautiful! The bedding was so comfortable we didn't want to get up. It was clean and well situated. Yes. The workmen were installing new carpeting directly above us. This resulted in pounding, scraping and dropping tools on the floor all afternoon long. I went to the desk after several hours and complained (something I never do). The person did not offer to move us that day and said the noise would stop in 5 minutes. 45 minutes to an hour, it was still going strong. I think this is inexcusable.
Very spacious comfortable room. The room smelled of cigarette smoke throughout our 2 day stay and upon telling the staff was offered a coffee to make up for it.
I liked the wonderful, comfortable bedding, the luxurious room, the proximity to the town of Whistler and the fitness centre I was disappointed that the booking confirmation I received from booking.com did not match the booking information the hotel had. We had to pay another $80.00 plus to get upgraded or we would have had two queen beds in the main area
The hotel was very clean and accessible right to the gondola's, ski in and ski out. Located right in the heart of the village you can park your car and forget about it during your stay while you wander around and get to know the Whistler village area. Close to shopping, restaurants, entertainment.
Location Price that had to be paid for the parking. Very expensive.
Easy parking and check in. Great bed!
that is v.good hotel
The rooms were very clean, with wonderful linens. We asked for extra coffee upon arrival and it was in our room before we finished checking in. Paying $16 a night for parking at the hotel you're staying at doesn't make a lot of sense to me. I could see them charging people who are not guests, but when staying at a hotel I generally expect free parking or perhaps for a small fee.
Bed was nice. Room was big
Aava was by far the cleanest, most comfortable hotel we have ever stayed in. The pool and hot tub were also nice and clean. Having to pay for parking- that was a first for us.
The hotel was quite and the staff were very friendly and helpful. We really like the location being so close to the village. It would be nice to have an alternate room service menu other than whitespot, which doesnt have the greatest food.
Location to the Village etc. The beds are not comfortable and the sheet are too noisy (snap,crackel and pop)
Room was clean and comfortable. High ceiling gave large perception of space (rm 407). Quiet & friendly decor. Shower was good, but would appreciate a tub. Couldn't find ice machine.
The room was nice and clean and all the furniture and facilities are new. It says on the website that wireless internet is available in the entire hotel and is free of charge. We tried to connect couple of times but it didn't work even after we talked to the staff...
It was the best bang for my buck. The free breakfast in the morning really hit the right note. The location was perfect and the bed was surprisingly comfortable. I did not like how parking was not included.
Hotel was comfortable, clean, and quite at a reasonable price. Location was fantastic
Location in village was great, close yet away from the noise. The beds were very comfortable. It would have been nice to have a microwave in the room.
The service that I did get from the staff. They are very professional and they make you feel that you are at home and no at a hotel. Thank You
Rooms are comfortable. TV is nice. Hotel is steps away from downtown Whistler. hot tub was broken for 50% of the time we were there. Parking is an extra $18 per day. No A/C in room.
Excellent location, awesome staff, very affordable. Rooms are clean and quiet. Parking is expensive, although that's the same with hotels around it.
Proximity to restaurants and shops, as well as being the closest hotel to the conference center (the business part of my trip!). The free breakfast was a great option for rushed mornings. While in our room, we could clearly hear the shower and sink in the next room and it sounded so loud that we thought it was coming from our room! May not be a great choice for noise sensitive sleepers.
location stuffy room
Staff is awesome. They try to help you through all your problems as far as they can. The location of the hotel is good, right in the village. Hotel needs major updates. Totally dated rooms and equipments. For a place like whistler it is expected that rooms are well heated at the very least! The heater in the room was non functional. Staff provided us with portable heater. In additional to that the carpet in the room was damp and icy cold for some reason. Overall the entire experience of sleeping for a night was terrible. Free wifi sucks and keeps dropping connection every few minutes. Free breakfast is lame few muffins, toasts, coffee etc.
Location, location, location - right next to everything you need in Whistler. Good rooms and service and a great price Walls are thin, we could hear noise from next room clearly
Location,breakfast, Very small room
the hotel and the room was very comfortable. There was a small kitchen with all you need ! The decoration of the room was very nice The parking is 15 CAD for one night
The bed was the best feature...very comfortable...we liked the balcony the bathroom was very small and uncomfortable...the door hit the toilet so you could not open it all the way....no air conditioning, smelled like wood smoke in the room....however it is under renovations so hopefully some of these things will improve.
The location is great. A 5 minute walk to the backcomb and whistler ski lifts. It's worth it if you can get a good deal, but the facility and rooms need a facelift. The bed and be linings in particular weren't great. And we were disappointed that the hot tub was at a sister hotel, not actually at this facility.
The location of this hotel is just perfect - very close to the lift. In addition, rooms are greatly furnished.
It was central There was no proper entrance to park and unload. The staff should smile a little more,even if they have to fake it.
location is great, very clean, staff nice. extra charge for parking ($24 per day) and wi-fi
rooms as small suites are nice. kitchenette would be useful. no real lobby social space
Nice room, friendly and helpful staff, great location
Excelletn location and hotel rooms, they are small one bedroom apartments with fanatastic kitchens Bedroom got too hot and not enough lighting
Fantastic hotel and staff. Our room was great. Highly recommend spending a little more on the suite with a hot tub. So worth it. Don't pass this gem of a hotel by! The only thing we didn't like was the fact that we couldn't stay longer!
The hotel is conveniently situated in the village and the room was well equipped for a family with lots of room and comfort. No gym and no recycle collection in rooms.
MInt shampoo and great mattress The top sheet on the bed was a bit rough, need finer weaved sheets. The additional daily parking fee was a bit stiff.
The bed was very comfortable and the room was clean and welcoming. Great pool and hot tub.
We enjoyed the layout of the room with fireplace and eating area altogether and the view was lovely.Kitchen was well equiped. The temperture control of the room was not very good.The room was very hot and only could cool down by opening the door,also our skies and boots were not returned to our hotel and they were stored apart which delayed our departure..
It's a good hotel, but not a luxurious one.
Close proximity to the village,comfort and good service Absolutely nothing!
Great room, close to the village, staff was very helpful One of the 2 elevators was broken for most of the first day we were there, resulting in 10 minute waits. I was also disapointed that parking wasn't included, and had to be paid for seperately, this is sub-par for this class of hotel
My wife and I stayed three nights here at the end our our recent holiday in Canada. Great location in the centre of Whistler Village. We were upgraded for free to a suite with great self catering and other facilities. Staff were extremely helpful and friendly. Great hotel in a great location.
An excellent suite of rooms, would loved to have stayed more than one night No
Staff efficient and very helpful When the hotel is obviously not busy it would be helpful if one was allowed to extended one's stay until 4:00 pm - the offer suggested by staff was a rate of 40% of the 24 hour room rate for 2 extra hours
i like the kitchen...it's pretty good.
it had a bedroom; enjoyed the pool and hottubs and of course the fireplace very loud- could hear people in hallways and the people next door were partying very late at night and we very loud
Easy, Free parking, service and comfort. Close to amenities. I told the curteous staff that during the night, the doors in the hallway slammed alot waking up myself easily but my wife too who is not a light sleeper.
We like the space itself and would book accommodation here again. We would also recomment the hotel to families and young sports minded people we know.
Benevolentness of hotel employees. Nothing.
good pool and hot tub sink in bathroom almost plugged-drain plug filthy
good location to all of the Whistler attractions and activities
I love the location and the amenities were excellent. The room was clean and the staff was extremely helpful and friendly!
Nice room and all but it was the staff that really made it. They were always very friendly. Also, we loved the pub downstairs (Dubh Linn Gate Pub).
The hotel was well placed in Whistler right next to the main gondolas. The room was well equipped with full kitchen facilities including a dishwasher. Not wild about the idea of the folf-down bed, though the extra room during the day was welcome.
Quality, location,Service, it is as a quality hotel. Cost of overnight parking
The hotel room was very clean and tidy and love how close it was to the village:) No we wernt too happy the bed was uncomfortable and the pictures online are "very" decieving to the room we really has the pool and hot tub were sooo small with no sun on it at all !! The showers water pressure was terrible!