The breakfast buffet.
Clean, modern, lots of electrical outlets in the room. Shouldn't be charged for WiFi in the room. Also, the air conditioner (heater) was loud.
The staff was very nice & helpful including at the bar. Lovely art but need more. The room & bathroom were spa like and the Yellow Door bar & bistro was elegant. Nice Lobby, too. The valet guys were trying to rip us off on prices to park. The front counter said it was $20 but they told us $30.the WiFi said it was insecure so I reported that.
Unbelieveable view. Also upon booking, I requested a top view and I got it all. loved how clean the rooms were etc. Nothing
Lots going on, close to lots of good calgary spots. Great restaurants as well as pool side lounge.
I was with my best friend and we made the best of it. Even though we had terrible service. I felt that the some of the staff was rude. Mainly on the girl that I talked to on the phone that they charged me $18 for parking when it should have been $10 which she refunded me for. But she was extremely rude. Just cause of her I would never stay at your hotel again nor would I tell other people to stay there. I wanted to have a great hotel stay with my best friend and just from her it was ruined.
Great location,friendly staff,good valet parking,excellent food in room service,interestingly different decor,comfortable bed,good sized room,excellent tv(but see below in adverse comments),very good shower. The artsy sink in the bathroom was too small for the powerful faucet and wet both my wife and I on separate occasions. There was no shaving/make up mirror. The heating system was extremely noisy but effective (it was -22c during our stay). The room lighting was too dim. The lovely wall mounted plasma tv was hobbled by a stretched low def picture(we could not alter the aspect ratio) and we were unable to get ppv movies due to severe picture distortion. The hotel service engineer responded very promptly , he was extremely pleasant but unable to fix the problem which originated at the media server ,not the tv itself .
The staff was very helpful. All questions were answered promptly. Thanks.
The reception was fantastic. The mattress was uncomfortable.
Comfy, roomy barroom. The room was large too which was nice. Upon check in, the front desk asked if we were interested in having the breakfast option. I declined thinking my family would be interested in going elsewhere. Not even 10 minutes later when I asked to change my rate to the breakfast option, the gentlemen at the front desk said that it was too late as we are already in house. I found that lousy customer service. I could have pushed it to the manager to see if they can but after a long day of travel I didn't have the patience to bother. They could've asked their manager for me. It was very annoying.
Comfort Bar felt least inviting
The staff is very friendly.
The staff we wonderful. Helpful and kind. I had a great stay. Comfy clean beds. The higher you go the better the view. Ask for riverside at check in. Great downtown hotel. Walking distance to awesome restaurants and music venues. I really really love this hotel.
We had some time to kill before a wedding dinner and hung out at your lounge. The server was pleasant and gave prompt service. We did not like the fact that an additional $17 was added to our bill for parking. That should be free for guests or at least hide it in your rates so that customers think its free.
The proximity to the business and shopping that I needed to do. The restaurant for lunch was expensive and not particularly good. The caesar salad was not fresh or presented well. The pizza was dry and tough Coffee in a mug at $3.50 was bitter. I would not use the restaurant again.
Excellent staff, clean, friendly, exceeded my expectations for service.
The room was very clean and spacious. The hotel is conviently located downtown. The staff is very friendly. The restaurants in the area were good too!
Good location. Comfortable room.
Pricey food and drinks
No comment 1) The rate was very high as compared to other bitter hotels in the same location. 2) no breakfast 3) local call charge are high 4) international call charge was very expensive.
friendly staff lack of hot water
The staff gave me great information about the city and I have the best view of the city from 19th floor!!! Nothing
starbucks is handy, doormen/valet were excellent. Place is very clean and staff were friendly. food at lounge qiuite pricey
The bathroom door it slides open and shut. Not very private
Good central location The hotel in general and rooms specifically were very hot and very dry, I felt like I was going to get a node bleed and needed to go outside for relief - drank a lot of water and had to buy chapstick. They need to get some humidifiers to add moisture to the air.
We found the room service on request provided quick and helpful service The room did not have bath robes or a shower mat for the bath or floor,
The hotel was attached to the venue for the convention I was attending so it was very convenient. Hotel staff was very accommodating, and location was withing walking distance to restaurants, shopping etc. I will stay there again when I am in Calgary.
The art work in the hotel was great. Thoroughly enjoyed our stay.
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Nice and clean - internet worked well, loved the gym including eucalyptus towels. Enjoyed the citrus water in the lobby. Lack of parking - thought the valets were a little lazy. Valet parking pricey.
We have stayed here several times and the staff are always great, very helpful and friendly. We love the location, so central to everything. Always clean.
Location Price for Parking
Everything for sale inside is very expensive.
Location its excellent
This guest did not leave comments about this hotel.
Located right in the heart of the city, close to great restaurants and Stephens Avenue:) Catered nicely to our 8m old baby Pay parking and valet. With the price pre night being so high you think it would be included or a flat rate for you stay - pre day at 30$ or 40$ if you valet And the rooms need some up Feds to the bathroom
Workout and pool areas
Parking was rather expensive!
Location, staff friendliness and overall quality of the room and common-spaces. Hot tub and Steam room were also very good - Actually nice and hot. Parking was expensive given that downtown rates for public parking on the weekend was about 75% cheaper.