Well kept facility and competent staff. Great location. Would come again. But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again. Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful. Crowded, expensive, no wifi, average room.
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room. First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
Wonderful location, elegant hotel with great view and nice bar. No concierge available much of the time. Elevator not always operating.
Location, architecture,overall experience, elegance, staff readiness to please, convenience Phones in the room didn't work, dental kit took too long to get delivered,
The renovated room and view We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history. None
Beautiful interior and exterior, pool and related facilities were generously appointed. Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
All staff was very accommodating and a pleasure to deal with.
Location Polite staff Clogged bathtub Dirty shelf in the closet
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views. Only that I didn't plan on a longer stay.
市内観光に便利です。エントランスホールにパソコンがあり便利でした。部屋でお湯を沸かすポットはありませんでしたが、食堂でコーヒー紅茶などいつでも自由に飲むことができました。 部屋の電気が明るくてよかったです。 全体的に家具などが古い感じです。 建物の入り口階段が急で、しかも階段ステップ側にドアが開くので、落ちそうになって怖かったです。
The owners and proximity to the old city. The bed was uncomfortable.
Very pleasant room, cozy, in a nice location in the old city of Quebec. The owners were friendly and informative.
location, price, cleanliness, friendly staff, quiet, all in all a great experience! Only inconvenience.....not enough coffee supplied in room.
The location of this hotel is very good. Easy access to the Chateau Frontenac, the Plains of Abraham. Easy access to parking with unlimited exit privileges at no extra cost. Very calm and quiet. Feels like you're staying with family.
The atmosphere was great - the decor reflecting a French impression. I would have like to see a better continental breakfast ie more than orange juice, coffee and a small muffin.
Location is great, right in the old city across from the Esplanade park (even numbered rooms look out to the park), easy walking to all of the main attractions.. Staff bends over backward to be helpful. Breakfast included, basic but all the necessities. Electric fireplace in room. Convenient key-less access. Parking in back of hotel (albeit limited to just 4 cars, first come, first served). This applies to our room, but maybe not entire hotel: Tiny bathroom with sliding door that provided little privacy. No closet, just a rack to hang clothes next to bed. Didn't matter to me, but limited tv channel selection might bother some.
Cleanliness of room, attention to details, parking facilities and quiet at night. N/A
This is a wonderful quaint hotel in the perfect location in Quebec City. We couldn't have been happier there, the staff and breakfast was perect. We loved everything, but I could see if you had any physical handicap you could not manage the stairs up to your room with no elevator.
Enjoyed it. Concierge was very helpful.
Walking distance to all the historical sites,great sightseeing location. Historical building tastefully decorated & well kept.
We had car problems while outside of Quebec city that forced us to stay an additional (unexpected) day and the hotel moved our things from one room to another to accommodate us. They took the time to put everything in the exact same spot it was in the our previous room! We were impressed! No elevator would be a problem for handicapped.
Location, location, location. Deep in the Old City a block away from the Frontenac and the funicular down to Petit Champlain, this alone makes this Auberge a tremendous value. We booked a double, expecting a two bed room. What we got when we arrived was a double bed and a roll away (which felt like a medieval torture device). We lodged our concern with the front desk who indicated that they have no true double rooms and by the way, we owe them $20/night for the additional bed. The conversation that followed was tense, though eventually we landed on a compromise, where the proprietor agreed to revise the hotel listing and we paid a reduced fee. The lesson as always is read the fine print.
great location, owner should renovate hotel rooms, it has a lot of potential but furnishings need to be updated...this was reflected in the reasonable price though (to be fair)
Perfect location if you're in Quebec to explore the Old City. The room was simple and clean. Spacious, clean bathroom (room 7). The staff was friendly and helpful. My one complaint is that we were charged extra because our 2 kids occupied the room with us- a policy that I know is not particularily uncommon but one that I don't understand.
Very good location. It was clean. Had a fridge and u were able to control your own heat. A couple tiles were missing in the bathroom floor and the beds were older.
I liked it was in the heart of all things, I liked the friendliness & the room was nicely clean. I wasn't happy to walk 3 flights of stairs with luggage & I admit, I worried the bed spreads were old & maybe not cleaned, but the bedding was clean, the room was clean & my guess is, they do as best they can. It does need updating, things are tilting.
In the heart of Old Quebec is this boutique rooming house (we think)converted into a hotel that was everything we wanted. Fridge, micro wave, a/c and step outside into history. Comfy bed, quiet, looks out onto the street. Be careful if you have difficulty climbing stairs. Also remember that this is OLD Quebec so things are rather quaint. the alarm went off at 5:30 am and again at 6:10 - apparently set off by a moth in the gift shop below that doubles as a check in lobby.
Location was excellent. We were in between the fort and the boardwalk at the Hotel Frontenac. Couldn't control heat and had to open windows. This made for a noisy night.
Perfect location for Old Quebec. All within easy walking distance. Very convenient Parking was kind of far away
Location No street view from the window.