The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history. None
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again. Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
All staff was very accommodating and a pleasure to deal with.
Location, architecture,overall experience, elegance, staff readiness to please, convenience Phones in the room didn't work, dental kit took too long to get delivered,
Location Polite staff Clogged bathtub Dirty shelf in the closet
Wonderful location, elegant hotel with great view and nice bar. No concierge available much of the time. Elevator not always operating.
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful. Crowded, expensive, no wifi, average room.
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room. First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
Beautiful interior and exterior, pool and related facilities were generously appointed. Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views. Only that I didn't plan on a longer stay.
The renovated room and view We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
Well kept facility and competent staff. Great location. Would come again. But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
The central location did not require getting a taxi or walking too far. The bed was comfortable. Too many stairs
Everything was quite good. We will recommend the hotel to others and return.
Beautiful decor, great location and a romantic atmosphere. Wifi needs to be available in room. Also, glasses are needed for water.
We appreciated the help we received from all the staff. They even helped us take decisions on what to do during the day. This is very peculiar. There is a strong food smell on the stairs, that reaches the entrance of the room. This is only down side of the hotel.
Excellent staff! Very nice, cozy room. Very comfortable bed with lots of pillows. Nice old building with lots of character. Wireless internet was very helpful. Very nice setting on a 'pedestrian only' street. Great location. Parking was close by. Pleasant restaurant (with nice staff) downstairs. I wish I had stayed here (and in Old Quebec) for more than two nights!
The staff are exceptional and very personable. The owner can be very proud. We recommend the restaurant for superb cuisine and presentation.
I loved the location just next to the Frontenac and Artist's Lane. There was no elevator and the noise from outside could be loud at times.
One issue I had was when I was given my credit card receipt it was not itemised, so I had no idea if the valet charge was included. I therefore paid the valet guy separate for the valet parking. Then, when I later went over the credit card bill it appears that I had been charged for the valet on the credit card bill. An itemised receipt would have made me aware of this. Other than that I have no complaints, but I think this is something that is easily rectified.
A great little hotel in a great location. no elevator
Very helpful staff. Great location. Clean. Quiet. Great breakfast which is included in the price. Overall excellent value at $160 per night. Very hard to find the hotel. Room was very small with a shower made entirely of glass in the bedroom itself. Room was very small.
One of the best hotels we have ever stayed at compared to many throughout the world. Will be staying long term when I decide to write my book. Room, location and of course the staff were outstanding. wE REALLY WERE GUESTS AND ARE NOT BEING PAID FOR THIS REVIEW. Also, this is the first review we have ever done. COMPUTERS ####%^^#@@#$%!!! HAVING TO CHECK OUT
Extremely helpful staff, I twice stayed here in one week, fourth floor of the hotel hard by the church square. The rooms are spacious and darkly handsome with just the night accents of decor. Love the rich wood floors and doors, roomy bathrooms and just everything. I travel a lot and honestly cannot demerit the hotel for anything. From directions to restaurant recommendations to central location in old Montreal to handout umbrellas on a rainy Wednesday, Place d'Armes came through.
El hotel está muy bien situado, en el centro mismo. En un calle tranquila y sin tráfico. La habitación es agradable.
Its proximity to the old city - location There were no directions on where to park a car
excellent location - central to Old Quebec City Hotel has no parking- but they direct you to underground pubic parking which is very close to the Hotel
the room and breakfast selections A guest does not knnow you cannot get your car to the hotel door by the write-up A waitress spilled beer we had ordered on the sidewalk cafe and she never replaced the spilled beer or reduced the cost
location is excellent and staff is very helpful the room was a bit too small but what was really small was the bathroom sink, I could barely shave above it, so, although good in general, the room was clearly overpriced.
It was a really beautiful place to stay and the hotel staff were extremely helpful. To top off our stay it was snowing in Quebec which made it an even more beautiful.
everything was perfect, the staff was lovely and very helpful, the room was big and very comfortable, the location was great nothing, everything was perfect
All staff were wonderful and kind to deal with Did not like that we were charged for maid service automatically without knowing it. Also, we paid extra for breakfast, but was not told that its continental during the week. On weekends there is much more to choose from.
The room was huge and very confortable.the breakfast was very good
The staff was extremely helpful and friendly. The room was clean and the style was very unique. The location is great as it is within walking distance of the major attractions
Nice location, quiet, staff friendly and helpful Breakfasts too small, often not warm.
The location of Le St-Pierre is in the middle of the old city of Quebec, with many restaurants nearby. The room was large and airy. While not a problem for me, this hotel is not suitable for people with mobilty problems as there are a lot of stairs, including the entrance to the hotel
Location was good and had good restaurants close by particularly the Cafe Monde. Staff were very helpful but not over fussy. Close to interesting sights.
The hotel was in a perfect place to walk to see old Quebec. The breakfast was excellent! We were within two blocks of the cruise terminal (where we were headed next) and the staff was willing to help us to walk our luggage there. The staff was also extremely helpful in helping us chose a restaurant for dinners and to help with reservations. The bed was very soft.
Very friendly staff, helpful in finding interesting places to see while in Quebec
The location and the ambiance. Graet breakfast daily.
Very well positioned.Delightful ambience. Close location with Hotel 71 and those facilities which complemented the St Pierre. The bath plug did not seal so the bath could not be used. Despite being reported this was not corrected which was most unfortunate since the whirlpool bath was a feature of the room.
The hotel is lovely and the staff very friendly. The location is great, we were going on a cruise and the location was perfect. We would definitely stay at Le Pierre again.
old quebec tour
location, breakfast, free internet
市内観光に便利です。エントランスホールにパソコンがあり便利でした。部屋でお湯を沸かすポットはありませんでしたが、食堂でコーヒー紅茶などいつでも自由に飲むことができました。 部屋の電気が明るくてよかったです。 全体的に家具などが古い感じです。 建物の入り口階段が急で、しかも階段ステップ側にドアが開くので、落ちそうになって怖かったです。
部屋が広く、清潔。 快適に過ごせた。 もう少し部屋が明るければもっとよかった。
Location, location, location. Right next to the Chateau Frontenac in the heart of Old Quebec. Price was very reasonable and bed comfortable. Very friendly and helpful staff. Stairs to check in and reach our room. Our room was out of the way so noise was not an issue. Stairs getting to the lobby needed attention when we arrived and it was the same when we left. Busy season and probably didn't get a chance to get to it.
The location. It was right in the heart of the action and beautiful views of the Chateau Frontenac and St Lawrence river. The room was loud, I was in room 15 and their was some sort of construction early in the morning, starting around 6am. Walls were thin and because it was an old hotel, everytime someone ran up the stairs, it felt like they were opening door.
Location was fantastic. There is no parking but there is a parking garage nearby at city hall. The room was very small but it was enough for one person. The room needed a vacuum but it wasn't anything terrible. The walls are real thin and you're able to hear anything that is happening outside.
Great location, excellent adjacent restaurant, helpful staff. Only drawbacks, two flight walk-up. Our room bright and cheerful, recently remodeled bath, however bed was quite soft and sagging and in need of replacement. Overall a great place to stay. We didn't mind the stair climb, if you're going to tour Quebec City, you will be climbing a lot of stairs. Only issues as previously stated was the bed.
Friendly staff, excellent location. Best breakfast in town
The location was amazing, we were right in front of Shateau Frontnac, the room was nice, and the staff was very helpful!
I was very impressed by the helpfulness and friendly nature of the staff, who provided assistance with good nature, good humour and tolerance of one trying to come to terms with the language of the province of Quebec. The fact that the washbasin was in the main body of the room meant that one had to be more careful with the drawing of curtains!
The location and staff cannot be beat. If we stayed there another time we would probably opt for an upgrade to an outside room. The daily breakfast was outstanding as was the restaurant staff. Attached to the hotel is the restaurant "Toast" which has to be one of the very best in the city.
It was just absolutely a perfect place to stay when visiting Quebec city. It's very well situated on the edge of old Quebec, everything on walking distance, just great and good service. I very much enjoyed this inner-city hotel.
Fantastic location in Lower/Old Quebec/Place Royale Good buffet breakfast
i like the blend of old historic building and the modern interior design. All the staff are efficient, accommodating, smiling and friendly. no complains at all.
Location was a key factor in selecting the hotel. Staff were friendly.
The location was great. The bathroom was interesting but not very practicle. The lighting above the sink and above the mirror in the shower/toilet area was very harsh and made it difficult to put on makeup as it cast shadows over my face. There was very little room to put our toiletries; The sink slanted downward so everything slid off and both "vanity" shelves were too small to hold more than a couple of items.
The ambiance, location, style, decor ... all wonderful. Staff were friendly and fully bilingual. All of the drains - sink, shower and clawfoot tub - were blocked and drained very slowly. Had to turn water off while brushing teeth as even a glassful would back up into the basin... had to take shorter showers , and turn water off temporarily to scrub and shave, in order to avoid overflowing the stall. But we must take some responsibility as we did not ask staff to address it during our stay.
The staff was very friendly and helpful, and the loccation was excellent - close to everything in the lower old city. The room was modern and comfortable and parking was only a couple of blocks away.
Concierge, Room, Antique Bathtub, Unlimited daily parking for 15$ n/a
close proximity to old Quebec and downtown activities, including farmers' market and Images show No