The renovated room and view We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
All staff was very accommodating and a pleasure to deal with.
Location, architecture,overall experience, elegance, staff readiness to please, convenience Phones in the room didn't work, dental kit took too long to get delivered,
Wonderful location, elegant hotel with great view and nice bar. No concierge available much of the time. Elevator not always operating.
The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history. None
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful. Crowded, expensive, no wifi, average room.
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views. Only that I didn't plan on a longer stay.
Location Polite staff Clogged bathtub Dirty shelf in the closet
the decor and rooms and grand setting. staff were also extremely friendly and helpful, almost embarrassingly so. All in all, a very pleasant and enjoyment stay for my wife on her birthday. high price of internet access. food was also very expensive.
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room. First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again. Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
Well kept facility and competent staff. Great location. Would come again. But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
One issue I had was when I was given my credit card receipt it was not itemised, so I had no idea if the valet charge was included. I therefore paid the valet guy separate for the valet parking. Then, when I later went over the credit card bill it appears that I had been charged for the valet on the credit card bill. An itemised receipt would have made me aware of this. Other than that I have no complaints, but I think this is something that is easily rectified.
I loved the location just next to the Frontenac and Artist's Lane. There was no elevator and the noise from outside could be loud at times.
Everything was quite good. We will recommend the hotel to others and return.
Excellent staff! Very nice, cozy room. Very comfortable bed with lots of pillows. Nice old building with lots of character. Wireless internet was very helpful. Very nice setting on a 'pedestrian only' street. Great location. Parking was close by. Pleasant restaurant (with nice staff) downstairs. I wish I had stayed here (and in Old Quebec) for more than two nights!
We found this to be a charming small hotel in the heart of Old Quebec - you couldn't ask for a better location right next to the Chateau Frontenac. The staff were very friendly and accommodating
Beautiful decor, great location and a romantic atmosphere. Wifi needs to be available in room. Also, glasses are needed for water.
The central location did not require getting a taxi or walking too far. The bed was comfortable. Too many stairs
We appreciated the help we received from all the staff. They even helped us take decisions on what to do during the day. This is very peculiar. There is a strong food smell on the stairs, that reaches the entrance of the room. This is only down side of the hotel.
Extremely helpful staff, I twice stayed here in one week, fourth floor of the hotel hard by the church square. The rooms are spacious and darkly handsome with just the night accents of decor. Love the rich wood floors and doors, roomy bathrooms and just everything. I travel a lot and honestly cannot demerit the hotel for anything. From directions to restaurant recommendations to central location in old Montreal to handout umbrellas on a rainy Wednesday, Place d'Armes came through.
Very helpful staff. Great location. Clean. Quiet. Great breakfast which is included in the price. Overall excellent value at $160 per night. Very hard to find the hotel. Room was very small with a shower made entirely of glass in the bedroom itself. Room was very small.
A great little hotel in a great location. no elevator
The staff are exceptional and very personable. The owner can be very proud. We recommend the restaurant for superb cuisine and presentation.
The room was huge and very confortable.the breakfast was very good
It was a really beautiful place to stay and the hotel staff were extremely helpful. To top off our stay it was snowing in Quebec which made it an even more beautiful.
everything was perfect, the staff was lovely and very helpful, the room was big and very comfortable, the location was great nothing, everything was perfect
The staff was extremely helpful and friendly. The room was clean and the style was very unique. The location is great as it is within walking distance of the major attractions
All staff were wonderful and kind to deal with Did not like that we were charged for maid service automatically without knowing it. Also, we paid extra for breakfast, but was not told that its continental during the week. On weekends there is much more to choose from.
excellent location - central to Old Quebec City Hotel has no parking- but they direct you to underground pubic parking which is very close to the Hotel
the room and breakfast selections A guest does not knnow you cannot get your car to the hotel door by the write-up A waitress spilled beer we had ordered on the sidewalk cafe and she never replaced the spilled beer or reduced the cost
location is excellent and staff is very helpful the room was a bit too small but what was really small was the bathroom sink, I could barely shave above it, so, although good in general, the room was clearly overpriced.
El hotel está muy bien situado, en el centro mismo. En un calle tranquila y sin tráfico. La habitación es agradable.
Its proximity to the old city - location There were no directions on where to park a car
old quebec tour
The hotel was in a perfect place to walk to see old Quebec. The breakfast was excellent! We were within two blocks of the cruise terminal (where we were headed next) and the staff was willing to help us to walk our luggage there. The staff was also extremely helpful in helping us chose a restaurant for dinners and to help with reservations. The bed was very soft.
The location of Le St-Pierre is in the middle of the old city of Quebec, with many restaurants nearby. The room was large and airy. While not a problem for me, this hotel is not suitable for people with mobilty problems as there are a lot of stairs, including the entrance to the hotel
The location and the ambiance. Graet breakfast daily.
Very well positioned.Delightful ambience. Close location with Hotel 71 and those facilities which complemented the St Pierre. The bath plug did not seal so the bath could not be used. Despite being reported this was not corrected which was most unfortunate since the whirlpool bath was a feature of the room.
Nice location, quiet, staff friendly and helpful Breakfasts too small, often not warm.
Location was good and had good restaurants close by particularly the Cafe Monde. Staff were very helpful but not over fussy. Close to interesting sights.
The hotel is lovely and the staff very friendly. The location is great, we were going on a cruise and the location was perfect. We would definitely stay at Le Pierre again.
location, breakfast, free internet
Very friendly staff, helpful in finding interesting places to see while in Quebec
市内観光に便利です。エントランスホールにパソコンがあり便利でした。部屋でお湯を沸かすポットはありませんでしたが、食堂でコーヒー紅茶などいつでも自由に飲むことができました。 部屋の電気が明るくてよかったです。 全体的に家具などが古い感じです。 建物の入り口階段が急で、しかも階段ステップ側にドアが開くので、落ちそうになって怖かったです。
The location. It was right in the heart of the action and beautiful views of the Chateau Frontenac and St Lawrence river. The room was loud, I was in room 15 and their was some sort of construction early in the morning, starting around 6am. Walls were thin and because it was an old hotel, everytime someone ran up the stairs, it felt like they were opening door.
Location was fantastic. There is no parking but there is a parking garage nearby at city hall. The room was very small but it was enough for one person. The room needed a vacuum but it wasn't anything terrible. The walls are real thin and you're able to hear anything that is happening outside.
The location was amazing, we were right in front of Shateau Frontnac, the room was nice, and the staff was very helpful!
Friendly staff, excellent location. Best breakfast in town
Location, location, location. Right next to the Chateau Frontenac in the heart of Old Quebec. Price was very reasonable and bed comfortable. Very friendly and helpful staff. Stairs to check in and reach our room. Our room was out of the way so noise was not an issue. Stairs getting to the lobby needed attention when we arrived and it was the same when we left. Busy season and probably didn't get a chance to get to it.
Great location, excellent adjacent restaurant, helpful staff. Only drawbacks, two flight walk-up. Our room bright and cheerful, recently remodeled bath, however bed was quite soft and sagging and in need of replacement. Overall a great place to stay. We didn't mind the stair climb, if you're going to tour Quebec City, you will be climbing a lot of stairs. Only issues as previously stated was the bed.
i like the blend of old historic building and the modern interior design. All the staff are efficient, accommodating, smiling and friendly. no complains at all.
It was just absolutely a perfect place to stay when visiting Quebec city. It's very well situated on the edge of old Quebec, everything on walking distance, just great and good service. I very much enjoyed this inner-city hotel.
Fantastic location in Lower/Old Quebec/Place Royale Good buffet breakfast
close proximity to old Quebec and downtown activities, including farmers' market and Images show No
I was very impressed by the helpfulness and friendly nature of the staff, who provided assistance with good nature, good humour and tolerance of one trying to come to terms with the language of the province of Quebec. The fact that the washbasin was in the main body of the room meant that one had to be more careful with the drawing of curtains!
The staff was very friendly and helpful, and the loccation was excellent - close to everything in the lower old city. The room was modern and comfortable and parking was only a couple of blocks away.
Concierge, Room, Antique Bathtub, Unlimited daily parking for 15$ n/a
The ambiance, location, style, decor ... all wonderful. Staff were friendly and fully bilingual. All of the drains - sink, shower and clawfoot tub - were blocked and drained very slowly. Had to turn water off while brushing teeth as even a glassful would back up into the basin... had to take shorter showers , and turn water off temporarily to scrub and shave, in order to avoid overflowing the stall. But we must take some responsibility as we did not ask staff to address it during our stay.
The location and staff cannot be beat. If we stayed there another time we would probably opt for an upgrade to an outside room. The daily breakfast was outstanding as was the restaurant staff. Attached to the hotel is the restaurant "Toast" which has to be one of the very best in the city.
The location was great. The bathroom was interesting but not very practicle. The lighting above the sink and above the mirror in the shower/toilet area was very harsh and made it difficult to put on makeup as it cast shadows over my face. There was very little room to put our toiletries; The sink slanted downward so everything slid off and both "vanity" shelves were too small to hold more than a couple of items.
Location was a key factor in selecting the hotel. Staff were friendly.
Room was well designed. Bed was really comfortable. Beautifil view of Chateau Frontenac from our bedroom. Easy accessiblity to rest of city. Easy parking. Services were excellent. We stayed on the 7th floor, and it was still a bit loud (external noise from people on the street late at night, and also some internal noise from other guests in the hallway). Wi-fi was very spotty in our room.
The owners and proximity to the old city. The bed was uncomfortable.
The atmosphere was great - the decor reflecting a French impression. I would have like to see a better continental breakfast ie more than orange juice, coffee and a small muffin.
Very pleasant room, cozy, in a nice location in the old city of Quebec. The owners were friendly and informative.
location, price, cleanliness, friendly staff, quiet, all in all a great experience! Only inconvenience.....not enough coffee supplied in room.
The location of this hotel is very good. Easy access to the Chateau Frontenac, the Plains of Abraham. Easy access to parking with unlimited exit privileges at no extra cost. Very calm and quiet. Feels like you're staying with family.
We loved everything about the place - the discreet friendly efficiency of the staff, the great location, the stylish room...
Central Location Excellent breakfast and dining Consierge was not available at all times/
We loved the location of the hotel in the historical part of the city. We were very happy the concierge was able to get us a table for dinner at the Panche Restaurant, they always seem to be fully booked.
wonderful staff, clean, well maintained facility, excellent location within old quebec, comfortable lower level lobby with bar service, amazing movie theatre for watching world cup soccer, honestly nothing comes to mind. Panache can be viewed as expensive, with a limited menu, but the atmosphere and friendly waiters suit the hotel nicely. Guests have many other choices close by.
The heated bathroom floor was fabulous and the rooms were great! It was a very special hotel and museum all in one. Panache restaurant was the best for breakfast and dinner! Superb!! Nothing to dislike!!
The cozy atmosphere but with design elements including objects excavated at the site in the old lower city. The staff is very responsive and found me pure green tea (true green tea lovers don't like flavored green teas, but few hotels know this). Nice restaurants nearby and also in the hotel. The lower town is less touristy than the upper town.
the hotel was very modern yet homey at the same time.very clean and staff was pleasant. no complaints
I liked being in old Quebec and the historical sights I left letter of complaint about our room
It was a gorgeous hotel, very well located, excellent cozy bar with beautiful fireplaces. Romantic. What I was very disappointed with was that the description of my booking provided by booking.com was not accurate:1. Booking.com said the luxury room which I spent extra for was 400 sq foot - room was barely 300 sq ft with a terrace outside. What the heck do I do with a terrace at -15 degree weather?? 2. The description said large bathroom with separate bathtub - not the case. It was a small bathroom and shower/bathtub were one. I noticed through the floorplan that the rooms on both sides of ours did have bigger bathrooms !! What's the point of providing that description to us if you do not deliver! 3. Booking.com said there was just provincial/federal taxes applied. A third tax was also applied to our bill. Very disappointing.
We had an absolutely fabulous holiday in great part due to the amazing team at the Auberge Sainte-Antoine. We were made to feel at home from the moment we arrived. The rooms are spacious and well appointed. The hotel is well located in the lower city with easy access to the river front and the funicular to upper town. Madame Quay arranged multiple events for our group with great success. The entire staff were always courteous and knowledgable. Make sure to take advantage of the Penache Restaurant on the property for breakfast and dinner. I will be back!!