Upon check-in, we were given a room that was still occupied. The following morning someone walked into our room while we were sleeping.
I was there with 3 young children. Very courteous and helpful staff. Pool was perfect for the kids. Breakfast was good, fast and reasonably priced. The hotel is clean and quiet hours were respected. We were there for a reception on the 15th floor which was also fantastic.
Our first room had blood on the walls. We then moved rooms only to be placed in a room that wasn't cleaned. When we were moved again our room was still dirty but by then we had missed our original plans we had made. We stayed in the third room. The only thing the hotel did was remove a parking charge (which feels like something that should be free for guests anyway). Upon checking out a staff person made a very inappropriate drug related joke to my partner that made us both uncomfortable. When trying to order food from the bar I enquired about the cooking oil as I have food allergies and the staff said she didn't know and refused to find out what was used. I felt very uncomfortable, unsafe and dirty the entire trip. Definitely will not be staying at the Hyatt again.
Beautiful view!!!! hard to get regulated the hot water, thin walls, very loud and you can hear every conversations even the cell phone from all rooms no only your neighbors
Loved every moment. Staff was very welcoming. Definitely will consider staying there again. No complaints
Staff were very nice. Location is excellent. Room was dusty and had finger prints in the bathroom. There was a long black hair in the bed.
Breakfast was not included
The woman at the recepcion was wonderful with informations about the city !
I reserved a non smoking room, however, there were none available so I was stuck in a smoking room. I have severe allergies, and turning on the heater really stired my allergies up and made my stay very uncomfortable. I will never stay there again.
The bed was comfortable. Great location. The breakfast food was good too. Where do I start? First receptionist was cold, she could of been more welcoming and smile! The blow dryer did not work in the room. We had a "do not disturb" sign in door, but the maids entered anyways (which should not of been entered!) and took all the towels. We had to go ask for towels. Very noisy parking lot and some one spilled a drink from the balcony all over our car.
breakfast was excellent staff had trouble speaking and understanding english language.was within walking distance to everything to do sacremento...... big bins in alley being emptyed early every morning
everything is comfortable.
Proximity to downtown and Old Sacramento is good, plenty of bars and small bistros in local area. Cheap, clean, free continental breakfast - ideal for weekend trip.
Clean, nice breakfast
Amazing staff, accessability to so many places & Blues cluns - 1/2 block from The Torch Club. Killer water pressure in the shower & milti-head shower/massager. Huge bed for a queen-size. Full-size ironing board & iron in room. Continental breakfast leaves a bit to be desired, parking spots really tight - but at least they do offer off-street parking
Wonderful room downtown with a great view. The restaurant that is attached is wonderful, and there are several others within walking distance. It is right across the street from the beautiful Capitol Park, and there is plenty to do in the area. It is even walking distance from Old Sacramento which is a great place to spend a day shopping and enjoying the old buildings and trains. The staff was friendly and helpful, the room cleaner in particular was especially helpful and knowledgeable of the area. The breakfast is standard, nothing too special, but it has a lot of choices. A/C only covered the back half of the room, which is fine when going to sleep, but kind of bad at keeping the entire room cold during the day or at an even temp since the thermostat is right under the ac vent.
The staff went out of their way to please, with friendly smiles and over-the-top courtesy.
Walking distance to many restaurants and bars. Quiet interior location. Unprofessional front desk staff needs training.
Staff were great. Room was comfortable. Wonderfully close to all we wanted to do. Fitness room closed
Location The view from our outside windows.
Located in midtown Sacramento . Everything is close restutants , bars, museum... etc... Easy to go everywhere
I liked that half of the staff I encountered really cared. I didn't like how little parking they had. Also, my key cards kept demagnetizing. The receptionist I dealt with the first time said it was because I had it near electronics, but it happened a second time and I was keeping it away from electronics. I was there for three nights and this happened twice.
nice place right in the middle of everything rooms are a little small