Excellent value, excellent location - we had large quiet room facing pool area ( the other side of the hotel facing busy intersection is probably more noisy ) and it was easy walking distance to market area, river , parek and all the squares.
I like the fact that the hotel was near the historic district,tours,various restaurants,and not even that far of a walk to the riverfront.Once we parked the car we could walk or catch a free bus to anywhere we wanted to go.Breakfast was good as well.
Price was very good and staff was very good. None but there was a closer Hampton inn closer to the tourist streets.
The room was large and comfortable and the staff was excellent, especially Brian. The complimentary breakfast was very nice.The location was great. Our fridge was not working when we arrived, but was fixed promptly when we reported it. We liked everything.
It was very clean and attractive. The bathrooms were large, well appointed and had good shower heads. Had to pay for hotel parking and there was no help getting luggage to the room.
location is great Lobby bathroom was filthy.
Nothing Everything! We booked a king and gave us a double! Hotel was extremley loud could not sleep what so ever!!!!
The bed was comfortable and the room had a nice view. My room was close to the elevator and you could hear the people getting on and off plus the elevator operation vibrated through the walls. Also, the shower head dripped
Staff We did online check in and they didn't use it
Good location. Lack of details. Towels are old with stains. Seems to be below Mariott standard.
old savannah tour was the best
I wish that we could've made our checkout time later than 1pm.
Located across street from Civic Center. Even on 5th floor we could hear red light green light traffic all night.
Fairly close to the city market and river street. $5 UBER ride back and forth or about a 4 block walk. Staff was very friendly and helpful. Valet parking only, and it's $18 per day.
We really liked the walking proximity to everything. If you walk, bring a backpack for water and stuff you buy. The staff was Southern hospitality at it's Savannah best. The hotel was clean and they provided plenty of towels for the pool. For downtown, the rate wasn't bad. The railroad museum, a revolutionary war battlefield, and the Savannah Visitor's Center are right there. I thought there could have been a continental breakfast in there and some clarification on how/where to park would be nice. If you don't do the $18 for valet, then you'll pay about $5 less (a day) for the city parking garage across the street ( it does depend on what part of the week it is for what you pay). There is only one choice of pillow and that's squishy.
Very clean, spacious rooms. the staff with extremely nice and valet was very convenient. The location is perfect for river street and the other tourist spots. This was my first time staying at courtyard Marriott and I will definitely stay again.
The bathroom needed updating as well as a good cleaning. Felt like I needed to wear flip flops to even go into the bathroom. The Valet also lost our car keys for an hour and a half to finally find them in another guest's car.
the location was great, close to good restaurants and in the historic district
Great location to everything! The lobby was beautiful. Rooms were typical for a Hilton Garden Inn.
Mary the concierge was wonderful!!
The location is great, right on Bay St and within walking distance of major sights. I did not see beforehand that parking is $25 per night and that there was no complementary breakfast (I believe the price was $12-15 per person). The fitness center offers only a couple cardio machines and a set of free weights with hardly any room to use them.
I arrived a little after 12, They would no one at the valet to greet me nor to take my luggage, after checking into my room, roughly about an hour , I dialed room service, the front desk, and none were available when I call, I stepped out to the hallway to get ice and ice machine was broke come that evening I stepped out to pick up a friend , And it took a half hour for me to get my car for the valet was somewhere in the building doing something else, I could've paid less for better service that I received at this hotel, I am completely dissatisfied
Had a pool view, but didn't realize the pool was being renovated. There was construction going on every morning that was right outside our window.
The room was clean and the location of the room at the end of the hall, provided a quiet and restful night of sleep. The staff was friendly and eager to answer all of our questions. That the $25.00 parking PER night was not disclosed until we arrived. So the $105.00 value price for the night with the parking actually more than other hotels. The information about the hotel did indicate that parking was provided but never dreamed I would be charged a fee and then per night. Since I had already prepared for the hotel, my hands were tied. Many friends have inquired about my visit to Savanagh and where we stayed. I informed them about the my experience at the Hilton as being a great hotel but to watch out for the unknown ( parking).
Pleasant atmosphere Late in day to check in. When the clock struck 4:00 magically the room was ready. Nothing before. Hard to believe.
My girlfriend and I stayed for 3 nights in June 2016. My room was very comfortable, spacious, and clean. The staff was, for the most part, very kind and helpful. The shower in my room was somewhat tricky to use. Though, once we got it working it was fine. The wi-fi didn't work at all. It wasn't something I needed so I didn't bother to speak to a staff member to figure it out.
Every one was very nice, helpful, and efficient Maybe new shower curtains
Staff was friendly and accommodating. Location was okay for us. Hotel was undergoing renovations. Bathroom doors in the room did not close. Had to go through three rooms to find one that was acceptable, but even then the room we were in had issues. Not enougbsestingfor breakfast people were sitting on the floor in the hallways eating.
It was all modern/contemporary and designed very unique. Lobby was really cool. Complimentary breakfast was AMAZING--- we chose the hotel because it was included (which is hard to come by in that area) and it did not disappoint! Parking was $20 per day with the hotel valet. But there was a parking deck right next door that was only $5, so we parked there instead.
We love this hotel and decided to stay even though there was construction taking place. Our room was out of the sound of the construction but the lobby! Oh MY! We had no idea. Jackhammers as we walked in. Deafening. And the breakfast was in 2 small, crowded spaces, instead of the lovely lobby where it usually is. See the other side.
Room was clean when we arrived. Breakfast room service was good once we were able to get them to answer phone. Easy walk to River Street and City Market. Room was exceptionally small. View was of busy gas station. Front desk couldn't provide a walking map when we arrived so we could determine restaurants within walking distance nor could she take time to assist. All ice machines on all floors were not working; must go to kitchen for ice. Housekeeping skipped our room the only one day we stayed over and, when we called front desk, instead of an initial apology, we were asked if we left the DND sign on door... we had not.
The bed was comfortable and the pillows were fantastic. The room was spacious and well decorated.
The staff were very kind and accomidating. We had a terrible experience. The hotel is at the edge of a rough neighborhood. Valet parking is on the street where there is a LOT of rough looking foot traffic. Our toilet didn't work. The room smelled like a sweaty locker room. The furniture was old and battered. We stayed at Holiday Inn Express in Savannah last year for less money and it was 100% better.
The location was good but it was at the end of the dow town district and there are other hotels more centrally located. The maids left trash on our desk and at 5:00pm when we returned to get ready, they still had not cleaened our room. Also, there is no self parking at the hotel so you have to find street parking if you ant to avoid paying $18 for valet parking.
Staff was courteous. No noise complaints. Fitness center is the size of a walk in closet. Out dated treadmill and bike. Would have one valet at times. Should have just stayed a couple miles out from historic district in an effort to save money. 700 dollars for 3 nights on a summer weekend.
Location was good Ice machines all broken Light brought in by no curtains Staff was unfriendly
Room was clean. Very close walk to river walk area as well as the city market area. Check-in was an hour and a half late. Valet parking was forced unless you wanted to find a parking spot somewhere on the street and carry your luggage over. Someone from the valet team also stole expensive items from our vehicle and was eating some food we had in the center console. Very unprofessional and disappointing.
Very friendly staff. Room was clean and the bed was very comfortable. Great location... within walking distance to many restaurants area sites. I would definitely recommend this hotel. Noise from hallways and adjoining rooms.
Staff was very friendly and the hotel was clean and very nice. It was within walking distance to all the areas sights. The rooms were a nice size and very comfortable. I would definitely recommend this hotel to anyone traveling to Savannah. The only choice for parking at the hotel is valet which is $18 dollars per night.
Excellent 24/7 valet staff and service although the $25 per night fee plus tax was an unwelcome surprise. Walking distance to River St, Bay St and other areas. Staff were loud in the hallways while we were trying to sleep in. No free breakfast offered.
Room was clean, if sparsely furnished. Easy access to downtown and campus. Sink faucet was practically non-functional, slight trickle of water only. No toilet paper in bathroom. Sparsely furnished beyond beds and side table.
Staff was helpful, good location Frig did not work for entire stay abd staff was notified first day but they did give us a discount on room at check out.
Some issues but Good Value for money; $89 a night; Nicely sized, appointed rooms with comfortable beds; decent bathrooms; clean; eager to please staff- the Housekeeping Manager cleaned our room herself when Housekeeping failed to do so. Stayed on the top floor (2d floor) and no elevators were available, so we had to drag our suitcases up an outside staircase in the heat, as it is a motel; Structurally, the room got a little warm late in the afternoon as the sun beat down on the roof, as if it wasn't insulated properly; no Continental Breakfast, even if it's advertised! The Breakfast consisted of a few Krispy Kreme Donuts. Unacceptable!
As always, the Thunderbird was clean, convenient, and the perfect price. The staff was helpful, the hotel was very cool, and the convenience and cleanliness for the price is unbeatable!
We liked EVERYthing about our stay. We could not have had a better time, or asked for better service. We will be back!!!
The decor was awesome! The room was spotless and comfortable. We had the king suite and we just loved the room. We were so thrilled with our service that we found out the name of our maid before we left so we could leave her a nice tip. The phone did not work properly. Dialing nine was supposed to get an outside line but it never worked. You just got a busy signal when you started dialing your own number. Also the website and the folder in the room boasts a "deluxe" continental with hot food items. Three selections of krispy kreme donuts does not make a deluxe continental breakfast.
Great value for the price Five minute drive to river street Extremely comfortable bedding The bathroom was comically small. Prepare yourself. I also didn't find the staff to be particularly helpful or friendly. On top of that, they were discussing work drama while we were trying to check in- highly unprofessional. I might as well have not been standing there for all the attention they gave me.
The Thunderbird was the cheapest hotel in Savannah and was perfect for me and my friend (both of us are college students on a budget). It's not in the center of the city, but it's close enough that we often walked back to pick things up or drop them off. It was clean, there were cute shampoo bottles, the staff was friendly. We'll definitely be back.
the location was awesome. the staff was excellent. some things you have to compromise on when you need to save money. this was the best value for the location and we didn't need anything super fancy. the room was "banged up". i'm guessing that's a very likely result from the many st patricks day celebrations.
Great location, lovely and helpful staff, clean rooms Half of hotel was undergoing renovation, and while they maintained a fairly clean and quiet atmosphere, walking into a hall rented with plastic and filled with power tools was a bit unsettling. Travelers ought to be advised of such things prior to booking...and given a steeper discount.
I was not aware that the hotel was under construction. It was kid of a mess and I wouldn't have booked a reservation for our anniversary here if o had know that. I was pretty disappointed.
The coffee maker Desk staff rude. Renovation took over the complete hotel - our hallway on 5th floor, temporary lobby nasty, Madison room terrible. Such a hotel should not be charging for a breakfast pastry esp under these conditions. Cleaning staff did not address our room at all. Bed too soft. Live and learn - the hard way
The indoor pool is small , and on the cool side , but it was January.They are under construction,but it was quiet and is in NEED of updating .Clean , staff was super friendly,breakfast cafe is low quality,outdated,had the feel of a motel.Had I not got a great deal on this hotel,I would've been hugely disappointed.My Daughter goes to S.C.A.D ,So I've been to many hotels in the historic center,this is on the bottom of my list of places to stay.
Clean room, very comfortable bed, great location. It was an easy walk to the waterfront and the historic district. I would definitely stay here again. I would have liked a coffeemaker in the room.
The parking was on ground floor and convenient, glad we didn't have to go across the street. WE were able to walk around easily, room was clean but not drop dead gorgeous but nice. Staff VERY friendly and accommodating. I agree with breakfast issue. Reminded me of the free breakfasts at other chains. I would not have paid $13 unless I had a per diem, was hungry and in a hurry.
The hotel was a really great deal, especially for the quality of hotel. It was a little on the outskirts of the downtown area.
Love the modern rooms Mint scented shampoo
The location is nice Everything else is horrible. Major renovations under way. They even renovate on Sunday's which is horrible. The bed is probably a 2 on a scale of 1-10. Room is small and no parking because you cannot park in the garage
Bed was comfortable and the room was comfortable overall. Was in a room that had a door that adjoined to the next room that seemed very thin. At 5am could hear the people in the adjoining room so clearly it sounded like they were in the room with me. TV remote did not work, and the clock had not been set for the current time. Most hotels will allow a 1hr late checkout . . . Not here! And noticed what appeared to be a small patch of mold in the bathroom.
Nice room, but overpriced for what was provided It was indicated that breakfast was part of the deal...and it was for $13.00 per person. The worst was having to pay for parking ACROSS the street from the hotel. Made loading and unloading a pain.
Good location with parking available. The sensor in the parking garage was not working properly so we were credited the $12 charge for our trouble. Staff was friendly; lobby, exterior, and room were clean. The breakfast is one you would expect in moderate hotels for free. At $13 we chose to walk to a restaurant downtown as did most patrons based on the empty breakfast area.
They list limited free parking. What it should say is no free parking. There is a handful of paces shared by multiple buildings...the hotel has three lots that you have to pay $12 a day to valet your car. It's ridiculous. If I'm paying to stay at your hotel I shouldn't have to pay extra or worry about parking.
The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.
The location is great. The staff is generally nice and friendly. Never replace our shower ropes during our 5 days stay. The bathroom floor is not clean. The mattress and pillows are way to soft and I sinked into the matress. Every morning the staff will keep banging and closing the doors for supply closest and every room while they clean . It's extremely rude and unprofessional.
Comfortable, clean, convenient. Loved the facility. Would have liked to have had a sauna and/or hot tub at facility.
The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.
The staff are great. The location is also great. The complimentary beverages (not the alcohol) were a nice feature. The terrace with pool and fire pit is nice. I would definitely stay there again. The housekeeping was fine but could have been a little bit better. Didn't leave clean towels one of the days we stayed. The fitness center is a little small.
Location; bathroom No guest amenities; no coffee or newspapers in lobby; no fridge, bad a/c ; bad pillows; poor selection of tv channels; cramped room size. Nowhere to sit comfortably.
Very comfortable bed, excellent river view, great staff.
The rooms and common areas in front of hotel spacious, clean and modern. No pool. Parking expensive
A very clean, upscale and modern hotel right on the riverfront. The Top Deck roof top bar is a great place to hang out and unwind after a day of walking the historic district. Look out over the city or watch the huge cargo ships passing through. You are located above river street with a bunch of neat little stores and just a few blocks away from City Market where there is always something going on. I'd highly recommend this place Room was a little smaller than I expected but frankly didn't spend a whole lot of time in there. Everything else was great.
Love the location, fantastic to walk around beautiful historic downtown. Right on River Street. Felt very safe. The bathrooms are very nice and such a nice size, much bigger that most that are the size of a small closet. The floor was not very clean, like it had not been mopped. I would also maybe suggest another hotel if you are traveling with children. The rooftop bar is great, but you also have to contend with lots of drunks. I would not like to expose my children to the language and the fact that most people riding the elevator are seriously drunk!
The staff were helpful and pleasant The location was perfect for the historic district Our room was large and spacious The valet dented our vehicle Our room was not ready at the 3:00 check in time We would have benefitted from more towels however they were brought promptly when we asked It woukd have been helpful to have a small fridge
Staff, room, and ambiance were super. Rooftop bar was great. tv remote needed new batteries
The staff was great, the room was even better, one of the best hotels I have stayed in! The river view and the night life around was also very nice! Valet parking was the only option for 25. per night, but the staff there was very nice also.
Clean on the water AC loud, had to get car from valet lot myself in the early AM. Was told would get a room with view but didn't