当日の対応は親切で満足できました。空港へのタクシー手配も迅速で助かりました。 風呂は熱い湯がたっぷり出て、部屋は快適ですが少し狭い。 オーシャンビューでも低層階（2-3F）と高層階（6-7F）では快適さが全然違うと思います。道路に面しているので2-3Fは夜中でもかなりうるさいです。これで高い金額を払っているとなると、かなり疑問です。 また、宿泊10日前くらいに予約確認と質問をホテル宛にe-mailしたにも関わらず、1週間以上返事がありませんでした。これは客を非常に不安にさせるので許せません。
Location Price and staff when I checked in seemed annoyed that they had to help me.
Comfy bed, proper hair dryer, complimentary fast wifi in room, complimemtary dressing gowns, ipod docking station in room, facilities excellant, location is perfect for pier/beach as you are literally across the road, also very near 3rd street too for shops and reataurants. Staff very helpful and friendly.. Would defiently stay here again and again. I couldnt stay longer!!
In front of pier The rooms were dark and poorly decorated facing a very busy and extremely noisy highway. Though the hotel is facing the sea, it is very difficult to get to the entrance. The parking was exorbitant: $43 a night!!! I do not recommend this hotel
Great location to everything. Friendly staff and one block from the Ocean. Very pricey. Parking was $42 a night with tax!
Room nicely remodeled and updated. Staff very helpful. Location couldn't be better. Parking fee.
One of the best customer service experiences I've had at a hotel in years. The front desk staff, the valet, housekeepers, and the service technician were all excellent. The service technician had to come to the room because the heat wouldn't turn on and he arrived in less than 5 minutes and had the heat working in less 3 minutes, and was polite and amiable. The hotel was clean, and in a great location (walking distance to the pier, good restaurants and bars, and the 3rd street promenade shopping area). Didn't use the pool but it looked nice. Overnight parking at the hotel is an extra $40; in my opinion, it should be included for guests.
Very good location. Beds are too small and the parking charge is absolutely ridiculous. That alone would keep me from staying with you again.
The service was amazing! The location couldn't be more ideal! The shuttle for the marathon was right behind the hotel. The finish line was right on the pier. Perfect place to just walk to 3rd St. promenade to carb up before the race. The room was quiet and comfortable. There was quite a bit of construction going on so parking was a bit confusing. We had to move our car before 11pm to the public parking garage. Also, late check out was not available, so if you are not staying that night of the marathon you would need to check out that morning and have them hold your luggage.
I like how close it is to the Santa Monica Pier. It really is very close to it. I booked a King bed...and when I got there I was told there weren't any. I think the worst thing possible for a hotel, is to place a reservation and then have that reservation be unexpectedly modified.
The location was great only a short walk to the pier. The rooms were clean enough. There was a pool. The elevator worked. The elevator was busy during the day with cleaning staff. Our rooms didn't get clean until very late in the day and then barely. There was a pool but no one told us how to find it. There was a resturant in the hotel but no signs for it or any thing in the information in the room about its even being there. I paid extra for the ocean view witch was almost none existent. Not my best experience with Wyndham
Very secure. Clean and comfortable.
-Very friendly and helpful staff! -Rooms have been nicely updated and were nicer than I expected -AMAZING location, especially for the price! -Was able to check in prior to 4pm and extend checkout to 12pm -Free breakfast foods and coffee in the lobby (we didn't take advantage, but I didn't know they would be provided) -Able to hold our bags between checkout and our flight (thank you!) Overall very satisfied and plan on staying here again. Looking forward to their lobby update to match the rooms! Lobby is currently very, very minimal but looks like it'll be nice when finished! -Remodeling and there is no lobby (just keep that in mind) -Because we booked through Kayak, the hotel was not able to guarantee a double room booking, even though I paid extra for two beds -Did end up receiving a room with a king bed and pull out couch. King bed was very comfortable. Couch was very uncomfortable -I would NOT book this room through Kayak! Call Wyndham directly. Between the hotel and the third party, you'll get stuck in the middle if they can't promise a double bed. Each will tell you to call the other service and that there is nothing they can do, leaving you potentially in the lurch.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
Everyone went above and beyond to make the stay comfortable.
The location is the best thing this hotel has... I didn't like the paper thin walls / ceiling, the noisy fridge, the tiny bathroom, the shower that only had "boiling hot" as a temperature, unfriendly staff. Very expensive for the standard we got.
The warm atmophere that welcomes you when you arrive, the surf style furniture: simple warm and cool, the perfect position, just steps from the Santa Monica pier, the same easy going California style way of life. I'd love to come back there. No
There was no parking, only for 10 cars - no ocean view, bad servis, if the brekfest is include, then you need to now that - it is only a cooffe and juise!!!!!! I will never come back to this hotel!
That it was next to Hotel Loews You can hear everything going on around you. That I thought it was on the beach side and not next to the noisy highway Ocean avenue. That we ordered one type of room which we would have to wait for one night, so we checked out the following day.
Super overly priced for old, smelly, noisy motel.
An individual facility unlike the usual chains which was why I chose it and was not disappointed.. Rooms small but the beds are great one block from the beach. Limited facilities but close to everything you might need. Staff very friendly
Great location, comfortable room, nice wall decoration the hotel served its purpose; more parking lots would be great though.
I was obligated in paying for one night stay even though I had to cancel my stay the day I arrived. the reason I had to leave the hotel was because the odor of the room was very strong-whether it was from the cleaning or the deodarizing products that were used. I have bad allergies and asthma and I was having a terrible time breathing, but the hotel clerk told me he couldnt refund the money because I didnt give them 48 hrs notice. how could I? The clerk told me he couldnt refund ,my money because I booked he reservation through booking.com, but when booking.com replied to my email, I was told the manager wouldnt refund my money. I would never reccommend this hotel to anyone and I am very dissappointed with the end results!
Nothing ... it was crap, noisy and expensive !!!
Location near the beach and the centrum. Hotels atmosphere was good. Maybe littlebit overrated.
Excellent staff. The first hotel to provide free bottled water while staying at hotel. Parking fee was very expensive - especially compared to near by hotels charging only $15 per night while Hotel California charged $26
LOCATION:ピアにもサードストリートにも近い。STAFF:スペイン系の人が多く、気さくで親切。 ビーチサイドで（ホステルやモーテルではなく）ホテル形式をとっている宿の中では一番安かったのですが、それでもあと2割安かったらいいホテルと思えるのになぁと感じました。部屋はリノベーションしたようで痛んだところは無いのですが、なんだか垢抜けない印象。 朝食はロビーの隅にパンマフィンとｺｰﾋｰが並ぶだけなので、期待しない方がいいです。
The staff was amazing very friendly and helpful Hotel needs to be renovated probably nice in the 90s. Way over priced. $35/day for parking and $15/day for wifi. I would not stay here again and I def would not recommend this hotel to anyone. very disappointing.
I was very disapointed with my room..... Front desk staff very nice. I asbar staff very unfriendly..will probally not stay here again. For the price of room very dissapointed.
Staff was amazing Hotel was tired , carpet needs replacing, very tired
Shower would flood whenever we used it and the toilet kept malfunctioning.
It was really terrific...
Location We were given a room in first floor next to kitchen!! Every day we would wake up at 5:00am by the noise coming from there. Absolutely horrible experience. I complained. A lady from staff called me saying that they would change our room. never happened!
Room was very clean, great shower, friendly daytime staff. Extras once arriving were a bit much. $35 per night for valet parking + tip = $40+, expensive minibar & snacks in room, extra charge for faster internet. Overall star rating should be 3.5.
Great location and modern building. Staff was outstanding and overall the stay was really quite delightful
Location Staff and service
Excellent location, facilities and friendly, helpful staff All was good
location and every room has a balcony
The staff was exceedingly helpful and accommodating. The location was outstanding.
Great location. Friendly atmosphere. Tourist trap, small room & terrible view for a high price. Thought it was a chic-hotel, but instead felt like a hotel on the Vegas strip. It was a bit cheesy, and for the price I would've expected it to be more upscale.
Location of the hotel was perfect. . Staffs were very kind. Special thanks to , the bell guy. No microwave in the entire hotel area at all. I needed a refridge instead of the minibar. No laundry room even though this hotel is located at the beach.
Location -staff -pool-room No
This guest did not leave comments about this hotel.
Modern design and green/eco-friendly. Great location. Going to the parking ramp, having the car brought over and then having to drive oneself out is pushing the concept of valet. (Upon arrival it was drop at the front door.)
The staff was nice. They had no record of our reservation, and they were all booked up. I had ten teenagers with me, hundreds of miles from home, with no place to stay. They helped us find another hotel, but it was almost double the price. Very stressful.
Location Dated, dirty, cheap, stickey
Older man at front desk was rude upon my check in a just totally ruined my stay there. Your staff..
Great location to get to the pier and the promenade. Good dining options within walking distance. The first night we arrived was SO loud! There must have been a party at the hostel across the street but it felt like it was in our room. The music didn't stop until 3am.