キッチン（用品あり）、レンジ、冷蔵庫つき。炊飯器はないけど、レトルトのご飯をもってくればレンジでチン可能。部屋は広い。清掃はよくきれい。インターネット無料。机は広くビジネス可能。朝食無料でまあまあ。ソーセージもしくはカリカリベーコンと、ゆで卵あり。ホットケーキは自分で作れる。フロントは小さいが親切で不便なし。となりにコンビニあり、日用品、ドリンク、簡単な食材がかえる。 特になし。地図で裏通りからはいるようにみえるが、North Michigan Ave.に面しており、わかりやすい。空港からの鉄道Ｃｌａrkからも大きな荷物なければ歩ける。10時に着いたのにあいている部屋にチェックイン。２階でちょっと通りの音が聞こえたけど問題なし。バスタブは日本人には浅いが、米国なろどこでもこの程度
Very comfortable, nice different decoration, excellent service, personnel, complimentary wine between 5-6pm. Few blocks from Billy Eliot's musical (must see!). Great restaurant close by, Catch 35! Nice walk to Mgnif. Mile. Allow 1 hour to airport due to traffic. nothing
Great, attentive staff. Terrific location by the river. Comfortable bed. Lobby Door staff was extremely friendly, helpful and welcoming. Expensive for what you get. Room a/c is on energy saving computer load management, so it can take ten minutes to respond. River view 7th floor deluxe king Room had one uncomfortable arm chair, and a tiny sliver of a window that allowed one to see the bridge over the river, but, no water or boats. Exercise room was a joke, just A universal and dumbells. Free morning coffee a plus, but offset with tiny cups and mediocre coffee blend. Free evening wine was nice, but unlike far less expensive embassy suites, no snacks offered.
This is a very nice and comfortable hotel. Rooms are nicely decorated and the bed was excellent. Also free WiFi. I will definitely book this hotel again on one of my business trips to Chicago.
Great location. Morning coffee and afternoon wine. The room was too dark. There is inadequate lighting. Pillows were feather but far too soft.
Everything..great fluffy pancakes at breakfast I love this hotel.For some reason when I checked in they thought I had requested an adjoining room (I did not)and did not have me scheduled for a room with 2 beds that I had reserved. However they did some juggling and gave me the type of room I had requested.
Location was central to everything and the staff was very helpful. Toilet paper was really poor quality. Minor problem with the bill that was quickly settled.
Great location and a very good hotel overall No tea or coffee facilities in the room.
We enjoyed the wine reception and the taste breakfast in the adjecent restaurant. The hotel is located right in the heart of Chicago and pleasantlly quiet. The hotel does not provide slipers.
Stylish, friendly staff, good location. Lovely L'Occetaine toiletries, but putting bath products (those bath "bombs") for sale in the bathroom is tacky. Either offer them as an amenity or don't put them out at all. Same with the "animal" socks. Hotel rooms aren't department stores. Coffee in the lobby was excellent. It would be nice if you could add a small selection of rolls or muffins to complement the coffee. And it would be great if the coffee service was offered until noon or even later. Asked for and received a quiet room. However, the trade off was a room overlooking a service roof/steakhouse sign, with no view of the beautiful city of Chicago. I would imagine a quiet room can be had without sacrificing a city view. Don't double glazed windows block out noise? The room was dark because of the lack of natural light and somewhat depressing. Prior to my visit I joined the Kimpton club, but the front desk had no record of my membership. Membership is supposed to offer a number of benefits, including preferred newspaper delivered to the room, but I only received the requested ny Times one day out of the three I stayed at the hotel. Pad and pen (I took them with me when I went out) were not replaced during my stay
Very friendly and helpful staff. Large and comfy rooms. Beautifully designed entry way. Wine hour at 5pm was great. Close to shopping, restaurants and museums. Ended up with a room that had absolutely no view. Room cleaning could have been better, but nothing gross. Those two things made the $190 plus tax per night room a little too expensive.
Excellent location, clean comfortable room, polite helpful staff, free wine & snack every evening.... Nothing
ロケーションの良さ、二階の共用スペースは快適。 部屋はやや狭い感じがするが清潔感あり。 料金はお値打ち。 バスタブが有ればもっと快適か？
Loved the location; we were able to walk everywhere and taxis were plenty if we needed them right outside hotel. very courteous staff and everything was impeccable. thanks!
I booked a room in Chicago at the Swissotel for two nights and after reading the horror stories about kayak bookings through getaroom, I was a bit apprehensive. Based on my travel plans and circumstances, I was able to risk it and make other lodging plans if necessary, so I risked the inconvenience of whatever troubles getaroom might cause me. Fortunately, I did not run into any troubles at all and had a wonderful stay at a luxurious hotel that is in a great location. I received all the service and privileges of a normal stay at the Swissotel. No complaints.
The room was nice - great view. Chair could have used an ottoman but actually had good magazines to enjoy while relaxing in the room. Keurig coffee in room, which is always nice to have. Hotel was busy during our stay, but the room was quiet. The check in process was poorly organized and there were not enough people at the concierge desks to handle the number of guests. Overall I found the staff to be less than helpful and not particularly friendly. Our room wasn't ready until after 4 - and they were supposed to text or call when it was ready and they never did. We booked the hotel for a weekend get-away and not sure we'd go back.
We did not expect a room with a view but we got one and it was amazing! The rooms were also very large and we were able to walk everywhere we needed to go. We were right beside the elevators so we heard them often but we got used to it. At first if just sounded like a plane flying overhead until we figured it out but it was no where near a deal breaker for booking again.
Location was great for Michigan Avenue shopping as well as Shedd Aquarium, Museums, and Navy Pier. The pool and hot tub were great. The water temperature was perfect for kids. The view was excellent from the top floor, which is where the pool/fitness area is located. Rooms were comfortable and quiet. Elevator system was easy. The overall design of the hotel was a bit unique and differentiated from other Chicago 4 Star + choices. We valet parked the car. When you leave, you go down to the parking garage to exit. The corner to drive out and up the ramp is super tight . I ended up scraping my back door pretty substantially. It was operator error for sure. I would just caution others to be careful as they leave or ask one of the valet guys who do this all the time to drive it through the corner.
Nice views from the room and the fitness center. Very clean and quiet despite how busy the lobby was with guests! Low, popcorn ceilings really make the room feel more like a motel than a high-rise! The room was a bit outdated overall. Also the location was not super easy to access on foot - ended up taking more cabs than we would have liked.
Love the location near River & Lake Michigan. River walk has so much to offer right outside the doors. Walkable to most major attractions. Just off from the crowds of Michigan Ave. This is our 4th time and always my first choice when visiting Chicago.
It was in a pretty great location and all of the staff were very friendly and welcoming. The rooms were well kept and comfortable, though do need a bit of updating. We did not receive a very warm welcome upon driving up to the hotel. It took us a minute to find a valet and a bellhop.
Beds super comfy; Felt like I was staying at a spa; Staff super friendly and helpful; beautiful view of the river and partial skyline; GPS kept wanting to take me to the closed parking garage underground; Had to ask other hotel valet down there how to get up top to my hotel (not hotel's fault). Valet expensive ($70), but guess it's the norm for Chicago.
It is in a nearly ideal location near Michigan Avenue, shopping, restaurants, etc The audiovisual support for my meeting was abysmal
The beds were very comfortable. Great Location. The workout facility, pool and whirlpool were better than most hotels I've stayed. Great service as well, I would stay again! $70 Valet fee
Location, interior design, amenities
room was excellent - very comfortable bed restaurant was nothing special - for location of the hotel it was poorly situated and did not take advantage of this location and offer a view of the park or of the lake
Its just 18 floors
The room was great and the amenities were awesome. Great location, only a few minutes from Michigan Ave and Millenium Park. It would be hard to return to Chicago and stay anywhere else!
The staff were EXCELLENT! I was there for a small event and Dominic took perfect care of us. Loved my stay!
Beautiful hotel all around. Incredible pool deck, one of the best I've seen, Upscale, and very clean. The noise from fire station nearby meant that we had to keep the balcony door closed and so it was a waste to pay the extra money for a balcony you can't enjoy. Very expensive parking.
Booked through kayak the day of to arrive and no record of my booking at hotel. Card was swiped twice, so I had to wait past my stay for the authorization to fall off for the $700 charge. It was a messy situation and one that shouldn't happen while I am taking a break.
Room was amazing. Facilities (pool, fitness & game room) were phenominal
I hosted a meeting while I was there and their banquet staff was exceptional! They were able to make changes last minute. If they didn't know the answer to a question they found out for me. They were always smiling and always on top of every detail without my asking. The side chair & mattress were a little harder than I prefer.
Cool looking. Hotel corridors unique in a good way. Room comfortable. Balcony nice but should have bad small chairs. Bar uncomfortable and staff had stiff personalities. Facilty confusing.
Loved the view of the city from our balcony. Also, the rain shower was great! It was the perfect location to all the tourist attractions of the city. Would definitely stay here again! The cost of parking was a bit overpriced.
Modern room, loved the shower.. Found the room servicw menu limited, very few items.
It was an easy check in. The front desk staff offered city maps and directions to nearby attractions. The room was comfortable and clean. The bed was a good quality. The shower was nice and big. The complimentary breakfast had a wide variety which was good for people with different diets. The room was a little on the small side but I was comfortable enough in it. The bathroom did not have a vent so the mirrors got fogged up after a shower. Definitely not a deal breaker. The parking was pricey for valet but you can get your car and bring it back if you want to leave to do something.
Nice staff No black out curtains. Heating system in room took a long time to kick in and warm up the room. Carpet smelled like feet. Room was TINY.
Fantastic staff. Super clean and updated while maintaining the building's historical identity.
Each room has a mini fridge and microwave. Business center with Internet access and printer available. Beds were comfy and clean. Located near cta train and buses. Convenience stores and restaurants very close by. Would have loved to have cheaper breakfast options available at the hotel and complimentary coffee/tea in the lobby. Dining area in the lobby is convenient but very expensive.
Value for price, very clean, exceptionally friendly staff Daily parking rates were quite expensive.
Brand new, super close to the loop, totally worth it and most definitely will stay there again! Don't expect amazing Chicago views
GREAT design, beautiful art, comfortable, clean, easy and has a personality. Also, mini bar is reasonably priced, which really says a lot. Also, the process to get in and get out was so simple and efficient, I'll be staying there the next time I head back to Chicago.
layout, amenities, bed
My boyfriend and I decided to have a fancy night out and found a great deal for Virgin Hotels Chicago. It was for only one night but we wished it could have been a week! Everything was amazing. Check-in and check-out service was fast, easy, and staff were all so friendly and accommodating. Our room was gorgeous, most amazing bed we've ever slept on! Overall, Virgin Hotels had an amazing vibe to it, very hip and fancy. Absolutely recommend!!! That we didn't get to stay longer!
Brilliant, well thought out design elements made our chamber a pleasure to stay in. Separated dressing room/washroom allowed myself to get ready in the morning while my fiancé grabbed a few extra minutes of sleep in peace. Additionally the staff was very helpful, informative at check-in, and incredibly friendly. Also the Hosted Social Hour is an absolute must do! There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).
We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.
Everything was perfect. Amazing views of the river. Only open a month.
Staff were horrendously unhelpful on more than one occasion
Location, design, service. Soundproofing could be better, for something so new, too many items weren't working.
My son and I had a great stay at London House! It is located perfectly and is within walking distance or a short Uber ride of Navy Pier, Millenium Park, OTC. The hotel was clean, comfortable, and staff was friendly! We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.
The city is amazing and being able to come back to a great place to rest makes a big difference between a good trip and an awesome trip. The staff was incredibly polite, and the customer service at this place is above and beyond.