In general we had a good experience at the hotel. We heard others complain about the broken air-conditioners in their rooms, but ours was fine. The restaurant food was only fair and too expensive. We ate there only once. Our room was fairly small and there were only two small drawers to put clothes into so we had to leave most things out and on chairs
A pleasant hotel well-situated in the heart of the medieval town of Spoleto. Rooms are comfortable and clean. Staff are helpful. Food in the restaurant is excellent, however, breakfast is a little basic. I have stayed there before and would happily return.
OK location. Free parking at all areas in town and parking in front of the hotel if you are lucky. Nice restaurant with a terrace facing the small piazza. Good view from upper floor rooms facing the valley. Breakfast was a disappointment. No shower curtains, so the whole bathroom was wet after taking a shower (seems to be an Italian thing). At first we were showed a room at the lowest floor with an old and dirty looking carpet on the floor and a view of the neighbors roof. After asking for a room without a carpet on the floor we got a nice room at upper floors facing the valley so it seems the rooms are in different shape.
Good location, good value for money. Breakfast could improve a bit. Shower didn't work properly and had no shower curtain (not a surprise in Italy though).
Excellent cuisine when dining at the hotel in the evening,lovely terrace for outside dining and nice lounge/bar for evening use especially Room was very small considering this was 'luxury' level, and only one mirror in bathroom / bedroom combined, with relatively poor visibility for shaving / make up purposes
Old style room was comfortable. Building work going on next door and throughout Spoleto. Breakfast was poor.
The view from our room was stunning. The hotel is very stylish. All the public rooms and areas are very comfortable and also have glorious views of the aqueduct and the beautiful tree-covered valley and hillside opposite the hotel. The staff were all courteous. We loved the experience of staying in this hotel.
The location and helpfulness of the front of house staff
Staff were very helpful & most welcoming. The hotel has The best locatio n in spoleto.
very comfortable; very helpful; close to Duomo: Breakfast was only fair
Welcome and hospitality of all at hotel excellent. Good sized homely room. Well situated for walks to all historical sites of the town. Good bars and restaurants within 5 minutes walk. If arriving by train at Spoleto station a bus runs to Piazza San Domenico (Just before Piazza Collicolo),route Circulo `D`. Tickets can be bought at the station bar or newspaper shop.
Pleasant and helpful staff Breakfast was adequate but should have a wider selection of basics - Rolls etc
Staff was exceptionally kind. Lobby beautiful. Good-sized room. Breakfast was nothing out of the ordinary but well stocked and endless, decent coffee. We stayed in room 21. Housekeepping was pretty bad. Glass tabletop had not been washed for days and was encrusted with food particles and sticky substance. Detritus from previous guests left in shower stall and in mini bar. No electrical outlet in bathroom. Mattress old and creaky. Would recommend with reservations.
Hotel Charleston is a very good small hotel, well located in the centre of Spoleto. Nice outdoor terrace for breakfast. Very helpful staff.
The Location and general atmosphere
The location and service are all right. The room they gave me was really really small.
The staff were extremely friendly and accessable. The room was very large. Breakfast and bar were excellent. Beds were too soft.
Air conditioning, parking
For nights 2 and 3 good room in main building . We booked for 3 nights and arrived at 15.15 the room was not ready. The room was bare with inadequate storage, bed clothes and was cold. We requested another room immediately but were informed none would be available till next day. Breakfast coffee and tea always look warm
the staff was very attentive and helpful, good breakfast. the hotel, as the whole city, is under maintenance. That meant that I got a room in an annex rather that at the hotel itself.