Nicely designed, very central, very helpful staff Sofia is hot in the Summer. Would have been nice to have a pool
Very nice location in the centre of Sofia. The interior of the hotel is really stunning. The mosaic, the furniture, the bad, the corridors.. not typical, but very nice. Design is all over the place. A nice bar to have a drink. The sub-level where you have to eat is a bit kitch.
nice art hotel, comfortable rooms, friendly staff, very central an quiet according to staff no double rooms with single beds; only ok if you are traveling as a couple
Comfortable bed, great blackout curtain, good wifi, modern design, artistic furniture, convenient central location, excellent breakfast Glass see-through bathroom was awkward, shower wasn't sealed well and flooded bathroom, temperature control didn't work well and room was always too hot or too cold, expensive compared to other 4 star hotels.
Very nice hotel, good service, great rooms with modern desgin. Hotel is centrally located on main shopping street, close to restaurants and bars.
helpful..friendly..bright and cheerful with excellent English. Room a little small, but it was just a two night stop over.
The hotel was very cosy and excellently located. The staff friendly and the breackfast very fresh. Very nice room but too small and I would have liked to see some fresh flowers.
very nice hotel keep the good work breakfast is poor
very nice room. location exceptionnel in center.
I liked the location,decor,linen Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.
Very central location, next to the metro and the pedestrian area. No plugs near the bed to plug in cell phone.
Location Room was not well lit
The wide corridors and soundproof rooms.
Comfort of bed, television and silence Price of food and no parking
Very good staff, very clean and the central location. Breakfast was not included in the price and to have it seperately costed too much.
Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view. Room service rather expensive however prompt.
Excellent location and very good service as employees are fully dedicated to customers. The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).
very comfortable hotel all the staff only too pleased to assist food in the restaurant first class
hotel staff has been very kindly and useful for any request
Very comfortable and well organized hotel. Staff very helpfull and polite. -
The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
nice spacious rooms communal areas a bit faded and tatty.
Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
Rooms were large and very comfortable. No breakfast
It was clean, friendly and the breakfast was very good.
Great staff, very helpful!
1. We found the same hotel room at almost half the price later - $63 including taxes - please reimburse us the difference!!! 2. We left very early the next morning and since the price included breakfast, we were promised breakfast packets, which we never received?! 3. Upon arrival, we requested about the rate if we call from our room locally and we were told "it does not cost anything locally, maybe a few stotinki (bulgarian currency)", but we were charged more than 1 Euro per minute??? Please refund us the money!!! 4. The room definitely smelled of cigarettes - very unpleasant, though we requested SMOKE FREE room!!!!!!
Excellent location, close to NDK and the Sofia downtown area. As a Starwood Platinum member staying in hotels two thirds of the year, I can tell you that this hotel is truly 3 stars. The TV can be bigger but: 1. This is Europe so TVs are small 2. Why watch TV in the hotel :)
Friendly staff in this centrally located hotel in Sofia, rooms were clean and quite large.
The relation quality/price is fine, moreover taking into account the location, which makes it ideal for a week-end trip to Sofia. The space in the rooms is quite small, and some showers only consist of a tap in the middle of the bathroom. The breakfast is not too good.
Breakfasts were unimaginative and with no choice. Bathroom, although clean was smelly. Street outside was noisy.
Clean, nice location, big windows Breakfast
Only the location The hotel room was very dirty. We asked for another one (clean), they accepted finally to change it but the new room was also dirty. The walls were dirty, the carpets were full of stains. The breakfast is horrible, 2 slices of bread with egg, the breakfast room is extremely poor, dirty. We stayed in a luxury apartment and the bathroom didn't have bath or shower tube, we took shower on the bathroom floor!!!! This hotel deserves maximum 2 stars
Employees were very nice and helpful. Transactions went smooth. None
I am glad to stay at this hotel. Its location is very good.
The location is unbeatable, The breakfast was poor.
Location is perfect for the price you pay. Trams on the Alabin Str. could be quite noisy early in the morning. Breakfast is extremely poor but very, very tasty.
The location is very good amc the tram stops in front of the hotel (tram 18 goes to central sattion). The price is good. Recepcionist staff very nice. The breakfast was very poor ( coffee served with a plastic glass) and staff in the restaurant don't speak english. It was the worst breakfast in 2 weeks travelling around all the country. Last 2 days we finish taking breakfast in other place! . Alabin street is very noisy and you must sleep with windows closed.
小規模で、古いホテルだが、ロケーション抜群に加え、スタッフのテキパキした対応や、心配りが素晴らしい。夜中の３時近くのチェックインになったにも拘らず、ホテルの前に車を止めるとすぐ、「チェックインか」と人が出てきて、荷物の運び込みもスムーズ。 一日中、彼らはドアの前に立ち、客の出入りのために重いドアの開閉をしてくれ、セキュリティにもよい。早朝、５時のチェックアウトにも、頼んでおいた朝食ＢＯＸ（サンドイッチなど）がきちんと用意され、荷物の積み込み、駐車場からの車のピックアップ、など３人の男性が、すばやく適格な対応で手伝い、見送ってくれた。、本当に助かり、感心した。ここは客のニーズに本当に、きめ細かに親切に対応してくれるホテルだと思う。 今回のバルカン旅行中、１１件泊まったホテルの中で、最高点をつけたい。 食事が、ハム、チーズばかりで、日本人としては野菜サラダなどがなかったのに、少し不満。 バッフェなので、ハエが飛んで、食事にとまっているのに、レストランの担当者が放置しているのが、ホテルの格からいって、少し残念だった。 ホテルで売っているお菓子、ケーキ類もでており、スイートの味はよかった。 駐車料金、割高感あり。街の中心なので仕方ないか？
The owner of the hotel was terrible. I am female & small, then there is no elevator at the hotel which is understandble & other staff at the hotel helped me to carry my suitcase & they were very nice people. But The owner...He refused to help to carry my suitcase when I checked out because he is the owner of the hotel !!! The owner of the hotel. Considering the service & size of the room, I've got better room from 3star hotel in Sofia & where is not too far from the hotel where is central of Sofia.