Every item in the room was first rate and luxurious. The traffic noise was very loud throughout the night
Hotel was beautiful and opulent. Historic setting in the middle of the old Charleston. Restaurant was excellent and rooms were both beautiful and spacious. Staff was extremely courteous and pleasant. We had air conditioning problems that repeatedly left the room without cooling in 90 degree weather.
Everything was very nice and we stayed in just a normal room. Very spacious with a very comfortable bed and lovely linens and plenty of bath linens, checking twice a day to make your bed and have everything fresh again by bedtime. Staff was friendly and efficient. The bar was quite lively when we were there on the weekend and a lovely brunch. A great location. The only complaint or oddity was how the bath sinks were made. If you were short or a child they would be taller than most with the sink further back. Both my husband and I noticed. The room was otherwise lovely.
Our room was on the top floor and absolutely gorgeous from the room itself to the bathroom to the breathtaking view! It was perfect and exceeded my expectations! There was nothing not to like! I'd stay there again and again!
Beautiful facility. Rooms were clean and spacious. Staff was excellent and friendly. Perfect location. Repeated air conditioning problems in our room.
Ken, on the Club Floor always provides incredible service. He makes your stay! Frank is no longer there. You will not find a better location, or staff on the hotel side. The spa service is sub-standard, and over-priced. Therapists were not attentive to requests, and hearing complaints about their job because they didn't receive benefits, was unsettling. Urban Nirvana in Charleston offers the best service. Consider opting for their spa at Wentworth Mansion. The service and value trump Charleston Place, any day. Also the spa charged a 20% tip without notifying me, and overcharged for the services rendered. The spa therapists aren't Belmond Charleston Place employees, and are quick in letting you know that.
Enjoyed the ambience and attention of staff. Excellent gym and spa area. Perfect location for shopping and dining. Lack of in room movies.
My husband and our 3 sons have been staying at CHS Place for the past 15 years. They've become like our second family. Too ALL of our friends in "TheClub" and beyond you will always be the the main reason for us to return 4-5 times a year! The Reddy 5
The rooms was beautiful and completely decked out. The staff was kind, curious, willing to help, and helped us coordinate between my girlfriend and I as we prepared in separate areas of town for a wedding I was in and needed to check in earlier. The room was extremely clean and the staff was extremely nice! No need to go to their bar or cafe, the prices of everything are unnecessarily high just because they are by luxury stores or something. They are $20 for everything, no lie. Do yourself a favor and go to any of the amazing restaurants in the area that you can more than easily walk to!
The staff was excellent and extremely friendly. There was nothing we didn't like
Excellent location, very nice atmosphere of southern hospitality ( complimentary daily wine tasting, evening sherry/brandy ), helpful staff the room was very nice but little small and the door its' could be better noise insulated. However, it wasn't big problem , as the clientelle are mostly older people and everybody went to sleep by 10pm.
historica element na
The courtyard, the breakfast, the staff Ad said free parking and we had to pay $12.00
The location is great, the atmosphere is excellent, and the staff are very accomodating. I would have liked to have a better desk.
The service, historical building, evening wine, comfortable room, walking distance to many sites Construction, poor television reception
Friendly, responsive staff. Lovely room. Location of hotel - did not take the car out during four-day stay.
Large well apportioned room. VERY dated bathroom with refrigerator under the bathroom sink!
The stay was excellent. Very convenient for sightseeing, shopping and dining Would stay again.
The location was good. There was only valet parking for this hotel and no site carpark. We expected the usual Holiday Inn Express facilities eg. refrigerator and complimentary breakfast but had neither of these. The room was small and we did feel like the poor relations having booked through Booking.Com.
Not worth the price. Very expensive rooms
I loved the complementary champagne, gorgeous pool surrounded by flowers & superb location. The friendly professional is very welcoming. The bathroom doors are sliding & did not give the feeling of full privacy. The room was not spacious but very comfortable.
This is a first rate hotel! Will not stay anywhere else in Charleston. If you want the ultimate Charleston experience it is a must to stay at the Market Pavillion.
Great location. Friendly staff. Large rooms. Roof top bar was a lovely spot for a late afternoon drink and to watch the sunset over charleston. The first room we checked into was smelly and overlooked a parking lot. Terrible room but the hotel was quick to relocate us to a much better room. For the price we paid for our room the first room should not have been given to us. A subpar room for a superior hotel.
Valet and Bellmen were on point, room was comfortable, location was good. Check-in staff was a little stuffy, room window was beside auxiliary generator that came on very loudly while we were there, and a parking deck, NO VIEW AT ALL! Got a text ahead of time to let me know we would be getting a high floor with a view only to get just the opposite. The rooftop bar and restaurant was more of a tourist destination with the feel of a national restaurant chain. Due to the rooftop situation the elevator was crowded and slow.
Character and charm were fantastic and the staff were attentive and always willing to give a hand. Danny's help in the lobby area couldn't have been better!
Beautiful hotel, great location, great service! Definitely will be back!
I loved the turn down service each night.
Location was fantastic. Easy and short walk to the main attractions in the historic district. The staff were super helpful, from the consierge service to the valet parking. Restaurant staff were pleasant and responsive. Hotel was clean and very well maintained. We would return.
THe guest services, the valet parking and bell people were great. The location was fabulous; everything we needed or wanted was within walking distance.
It was in a wonderful location. Being right in the heart of the historic district made it easyto visit by walking to every place. A little over priced for the room. A little more expensive for the room and facility
Very good location, seamless valet parking through check in procedure.Very impressive lobby and above average room. They took the trouble to send on an item left behind. Arriving at breakfast from our room location, we didn't see the check-in podium and were dealt with rather strictly by the hostess when we went directly to a table.
The hotel is in the historic district which made it where we checked in, parked the car and the entire stay we were able to walk everywhere we wanted to go. It is half a block to the city market and horse carriage ride. 5 min walk to the waterfront park. And located all around it are fantastic restaurants. The staff was very friendly and gave us some great tips on things to do. When we come back to Charleston we will stay here again
Close to all shops & resturants No cold Water
The staff was very friendly and helpful. I enjoyed talking to people about the area and received good directions to several area venues. I felt the price was a bit high.
This is a very beautiful hotel in downtown savannah. If you are located in room 299 then move as there is a night club located right next door and you will be up until 2am. The staff are not helpful. I missed my business meeting the next day.
very pleasent stay
My visit was wonderful. The entire staff was gracious, helpful, pleasant and helpful. The staff in the breakfast room was outstanding. Valet parking was a plus!
Right in the center of the historical district. Awesome restaurants and shopping just outside the door. Staff was SO personal and accommodating. We had dining suggestions and felt like we were part of the group immediately. We sat and talked later that night to SuSu. We both said we will stay here on our next trip Our room was recently renovated. Due to the cold, fresh air wasn't an option so we were overwhelmed w fumes. They were able to move us and saved the trip. Great 2nd room.
The location of this hotel was perfect. We were a quick walk to City Market and King Street. The staff was so nice and even fixed a circuit we blew within minutes. We will definitely be staying there again. We were very hesitant after the reviews but all was great! The vending machines were empty.
Location is excellent Expensive, but I mean its Charleston
Location was good! No breakfast, room smelled musty, could use a better bed.
I liked the price,location and free parking,
Great location and walkable to everything I needed to get to in downtown Charleston. Was just a basic hotel room, but we didn't really spend a lot of time in the room, just to sleep & shower, so that was fine on that point.
The AC is noisy
How fast I was able to leave. Smelly room, filthy carpet, toxic microwave and aggressive towing company waiting to tow your car while you check in.
Location was great. Staff was friendly and accommodating. Room was adequate if a bit dated. Bed was comfortable. I heard every car driving by, every city bus accelerating from the nearby intersection, every conversation in the parking lot, every clack-clack-clack of every wheeled suitcase going down the side walk. There were many times when I actually looked to see if I had left the door open because I could hear voices outside so clearly that they must be in the room. Walls and door must be made of paper.
The location was amazing. We were able to walk everywhere in the city. The room was clean and the hotel staff was very nice. Would definitely stay here again.
Can't beat the location and the parking is areal plus! Everything was very old, run down and all just needs to be replaced. The dumpster in the parking lot was not attractive either.
Nothing Everything it was dirty everywhere the bathroom door didn't shut the sheats were dirty the room smelled there was no view the walk to the room was sketchy
Rooms were completely renovated - new carpet, TV, refrigerator & furniture. The safe is nicely sized so you can lock up your tablet or a small laptop. Housekeeping missed cleaning my room one day. That didn't make me happy.
We were in Charleston for a wedding and stayed 3 nights at Andrew Pinckney Inn. Location was within walking distance of the restaurants, cathedral and aquarium chosen by the wedding couple for the weekend events. Sandy was especially helpful with recommendations and assistance booking a city tour and transportation when we needed it. The hotel was lovely and intimate with just 40 rooms. Beautiful floral arrangements, breakfast on the roof top, fresh cookies and coffee, tea, water and lemonade in the lobby and attention to detail made our stay very memorable. Charleston is well worth the trip! We paid $319 + tax and fees for Friday and Saturday night. $199 + for Sunday night. I returned home to have an e-mail promotion from Snique Away for Andrew Pinckney Inn for $109 per night. I thoroughly enjoyed my stay, but now feel that Booking.com was not my best option when booking a hotel. Prime weekend with USC graduation may have played a factor.
The breakfast on the roof top. The location in relationship to downtown Charleston. The bed was comfortable. The room was clean. The room had too big of furniture for the size of the room, esp the desk area. There was no swimming pool, jacuzzi, etc. Our room location was next to the entrance and it was a bit loud with the comings and goings. The maids started too early to clean rooms and it caused more noise in the hallway.
It was close to everything downtown. The price for the size of the room and the parking.
breakfest was great, good lokation downtown
Handy for everything . no
Room was very clean, uniquely decorated and furnished. Breakfast, while not great, was better than most I've experienced in the States. Great location close to the Market and other sites in downtown Charleston. Easy walking distance. Front desk staff was not very helpful or friendly. Bathroom did not have a fan, the sink water was always luke warm. No coffee machine in room. The price of the room was not worth the value of the room. Parking could be an issue.
it was restful, convienent, and clean
The location within historic Charleston was convenient to everything. We were able to walk to all of our chosen destinations! The amenities offered were excellent, the staff was very friendly and helpful, the room was very comfortable. Would love to go back there and stay longer!! Can't think of anything we did not like.
We were quite pleased with the hotel amenities, staff professionalism, and its atterntion to details. It is a luxury hotel with an international flavor. Our one comment for change is to change the Church Street address. It is quite difficult to find it.
The facility is beautiful and the staff is pleasant and extremely helpful.
Breakfast was great! The location was excellent. The Inn was quiet. Housekeeping did a great job. Room was always cleaned after a morning out. Turn down service was a nice perk. Always provided new towels at turndown service too. Just a lovely, all around Inn.
The staff went above and beyond to make your stay feel like you were part of their family . Great food , snacks and drinks all day long . Having to leave .
On the top of hotels in which I have stayed. My friends and I all agreed that we love this hotel!! The only complaint, which is so minor it is hardly worth noting, was the phone system was not working correctly. We could call out, but the receiving end could not hear us. Lucky for us we all had cell phones.
Proximity to the historic sector; room comfort,staff hospitality; Charleston is beautiful Meal quality & service at Tristan was below expectations
We enjoyed having the extras included in the price of the room. The champagne upon arrival, afternoon wine and cheese, coffee and cookies in the evening and the continental breakfast were a delightful bonus.
Everything! It was wonderful. Address shows, "Church Street", but entrance not on Church.
Great location to see so much of the beautiful city. Staff were very helpful, hotel is first class. Wine and cheese gave us a chance to meet some other travelers and share experiences.
Location. Staff. Coffee should be put out earlier, between 6 and 6:30 rather than 7 am.
Convenient to Historic Charleston Parking across the street - but only once. Other times parkng was available in the hotel parking lot.
Clean - but feels like motel 6 .. For $ 300 a night - u really get nothing but location .. Didn't like anything at all but the location - if they charged 145 a night and not 290 I prob would rave .. But for 290 a night one expect more services .. Or at least room service ...
The staff was very efficient. They helped me with every request I had. They also were very helpful on answering questions I had about the city. The only problem I encountered was ordering room breakfast on Sunday morning. We had an early flight and wanted to have breakfast before leaving to the airport. I asked for an order slip at the front desk, and I was not told breakfast was not served on early Sunday mornings. By the time I was leaving, I got a call from the restaurant informing me there was no room service until later. Obviously, th problem is that the slip you fill out does not specify the exception of early breakfast on weekends.
The rooms were recently renovated and very nice. We were treated well by the staff. It was in a very convenient location. would definatley stay there again
We particularly liked the helpfulness of the staff.
A very good room, bed and bathroom, well located No complaints
The location was very good. I liked that they gave you 2 water bottles each day. The shower was great and the bathroom was VERY large. The bed was very uncomfortable and the pillows were a joke. They were tiny and lumpy. The room could have been better maintained. One of the drawer pulls came loose. One day we didn't have enough towels. They usually provide 3 or 4, but we only had 2. I use 2 towels when I shower (one for hair and one for body). I didn't realize there were not enough towels. My husband got out of the shower and didn't have a towel! I had to give him one of my wet towels. When I told the girl at the front desk, she didn't even apologize. She just made a note to provide us with extra towels. We didn't want EXTRA towels. We just wanted the normal number. The AC was VERY loud! I had to turn up the TV every time it turned on.
This is a wonderful place to stay, corner of King and Broad street in heart of Charleston Historical district. It is advertised in all respects. We stayed in Main House, although the carriage house rooms looked quite satisfactory also. We enjoyed our breakfast in the Ballroom daily instead of in the room. \n \nAn interesting note, when making reservatiions try Online Travel Website first. We found the Online Travel Website rate to be $* less than calling the hotel directly on the day we made the reservation. For dinner hightly suggest 82 Queen, 2 blocks away, garden or inside setting. She Crab soup is best in Savannah.
it was clean the hotel was supposed to be a 4 star hotel. Instead it was a bed and breakfast. There was no room service, no bar, and no handicap access or elevator. I was traveling with my mother who has sciatic nerve pain and she had to walk up flights of stairs.
The hotel is located in an ideal location. It is charming and reminiscent of a bygone era while still having the modern comforts of the 21st century. There is nothing that you will need here - the staff is impeccable and takes care of everything.
Friendly staff, amazing breakfast, afternoon tea and snacks plus a great location. Reasonable parking on site for a small additional fee and great Wi-Fi No
Everything...location, staff, food, cleanliness, etc. Not one thing!
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Great location and comfortable stay nothing at all
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This guest did not leave comments about this hotel.
it was perfect, superstorm and all. We spent the night here during the storm of the century. We stayed in one of the carnage houses. the room was wonderful, the included breakfast perfect and the staff was amazing. The weather, it poured and flooded the city, nothing the hotel could have done but our room was cozy and the locations was great
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This guest did not leave comments about this hotel.
Location clean professional staff comfortable rooms wine and cheese and breakfast too wow
Nice hotel with a fantastic location. Not overly spacious but that is typical of historic properties. Small bathroom.
Proximity to restaurants/shops. Was hesitant to book after reading the many negative reviews about the the hotels lack of cleanliness and finally booked thinking, 'it's probably just people over reacting'... It's not. When we checked in and arrived to our room, the previous guests' room service tray was still outside. Not a big deal, but queued my curiosity about inside. Upon entering it all looked clean. Bed made, bathroom dry and stocked. When I finally took a seat on the bed, I saw it. The linens had multiple brown and red stains on the quilt and pillowcases. And a few strands of hair. We immediately asked for the bed to be remade (which they did and apologized for), but it was still difficult feeling comfortable when we crawled in bed after a long day.
loved the location, the free wine and cheese reception from 5-6, the courteous staff and the comfortable beds. The shower was absolutely awful. More specifically, the water pressure in the shower was awful. I couldn't get clean, and when I told the staff they let me know they would have a plumber there within 24 hours, which was after we had left and taken two AWFUL showers.
Excellent, quiet location for historic district. The courtyard would have been very pleasant in good weather. Staff were helpful. Small room overdecorated, with no place to put personal items. Rained hard all day, with no indoor dining area, so breakfast and wine and cheese reception were not offered in the courtyard. Breakfast choices were very limited. Would benefit from better bad weather planning.
I've stayed at the Elliott House several times over the years. Love the location and breakfast delivered to the room.
Staff is gracious and welcoming. Our room was spotless. Other reviewers have noted that rooms are small. Fine by us as we tend to spend very little time in the room while in Charleston. (We are frequent visitors to the city.) Our stay was blissfully quiet. The courtyard is charming and inviting - if only it had a bar...Location: perfect. Easy walk to anything in Charleston you might want, and gorgeous in all directions. This was our first stay at Elliott House - we'll definitely be back. Nothing
The location of The Planters Inn could not be more convenient. No need for a car; everything is within walking distance. The restaurant is one of the best in the city; don't miss the coconut cake. The staff is attentive and have an amazing knowledge of the city and its attractions as well as the less touristy dining spots.
There is nothing the staff won't do for you, the room was fabulous, the bed was very comfortable and the bathroom was huge!
The best feature of this hotel is it's location. It is truly central to all the city's historical activites.
A lovely place to stay with an excellent Charleston location. The rooms are very comfortable and the staff was great. Excellent coconut cake!
Very service-oriented staff. Room was great -- high ceilings, very comfortable bed, quiet and efficient a/c, good sound-proofing (top floor room), complimentary coffee and delicious flavored-tea in the 'parlor' each day, turn-down service with a brownie treat each evening. Great location. Has a safe, but it is a little small. Must step up high to get into shower/tub combo. Valet parking; service was prompt. No swimming pool. Wi-fi worked well. On-site restaurant is not for Summer casual attire -- but plenty of other close restaurants.
Overall the hotel was nice, beautifully decorated. However, the rooms are soooo small! We were supposed to have a queen bed, but I'm pretty sure that we slept in a full. The mattress was horrible. It felt like it had been there as long as the building had. It was a great location, right in the center of town. If you stay here don't plan on getting a good nights sleep! For the price I expected a little more.
We stayed at the Planter's Inn for a Wedding. Our Room was excellent and the service we rec'd was outstanding. The Wedding was held at the inn and was absolutely beautiful from the Ceremony to the Reception! Would highly recommend!
Great location and easy to get everywhere in the area. Short on staff so it takes a while to get any thing done. We checked in late and there was only one person working. Some guy that was behind the counter, but in street clothes when out to valet our car and when I went to get my phone from the car, it was gone. Hotel staff could not care less. They couldn't even figure out who the guy was that parked our car.
We went to this hotel for our 20th wedding anniversary. We had an amazing time! The staff was incredible and thought about what we needed before we knew we needed it. Everytime we left our room they surprised us with something else. Turn down service was incredible!! The hotel also has an amazing restaurant and the food was excellent! It was a great way to spend our 20th...would do it the same way all over again!!
Staff were friendly, professional and attentive. We loved the veranda and courtyard. Super great location with nice rooms. Restaurant is very good too.
My boyfriend and I visitied Charleston for a weekend and had an amazing trip! What made the trip extra special was our stay at Planter's Inn. I loved everything about it- the decor, the staff hospitality, the comfort of the room, the spectacular location and the hotel restaurant. I would definitely stay here again.
Breakfast in a picnic basket outside the door, cookies and milk at night, great staff On the second floor, we could hear the footsteps of the patrons above us as we were trying to sleep.
The place had a great staff and excellent room. Room was not ready at time of check it