I loved the location of the hotel the staff was courteous and friendly. The in hotel restaurant had good food but was a bit pricey. Our room was clean, I am a picky person so it met my standards. I thought some areas could have had better house keeping. Large dust bunnies were all over the floor near the stairs. The main area that was traveled by the guests were kept cleaner. But most importantly I didn't like that they permitted a drunken homeless person to sleep outside of the hotel doors, not a good first impression for many guests.
i stayed here with a group of 9 women. This hotel was in the very best location to walk everywhere that we wanted to go in the French Quarter. It was a really great price and i would definitely stay there again, group or individually. Having traveled to NOLA many times and stayed at many similar hotels, this was the easiest, cleanest, and best value by far.
Everything. The people working the desk when we checked in around 10pm were exceptional employees. N/a
location is great Thought the staff at the front desk could have been nicer. They didn't even say thank you for staying when I checked out.
- Location, location, location. Traveled with a friend and this was incredibly convenient to everything we wanted to do in NOLA. I'd absolutely bring bikes if you have the means, makes the city a lot more accessible and reduces transportation issues. - Pool - Staff was awesome, very accommodating even at the last minute - it's clear that they all like their jobs - Stored our bikes in the room downstairs so they didn't take up space in the smaller room and the doormen were always available to open it up for us. Before we found this out they kept our car in a gated lot close by to make sure our bikes were safe on the car. - Free drinks at bar are slightly misleading... Not a total scam but just make sure you want well liquor and add up the cost prior to making it a double with "premium" liquor. - Valet can be slow but they did give a heads up that it would take 40 minutes at some times. - Depending on where you are in the hotel you may have a way to walk down the halls to your room but this isn't really a big deal. - Truly not that bad - if I HAD to pick bad things this is what I remember but I would absolutely stay there again.
Right by Bourbon St room was clean and nicely appointed great central courtyard with pool Location makes it noisy rooms on one side were noisy to a non-stop generator terrible pillows no room service uninformed staff (front desk not aware there was no room service, housekeeping not clear whether feather pillows existed... isn't this a basic requirement in most hotels? plastic mattress cover - I guess too many people enjoy the party atmosphere too much & they have mattress issues!
I can't even put into words just how amazing the staff were. Every single person I met was so friendly and accommodating. Even going as far as making me a make shift shower chair due to my ankle being broken and needing assistance. Every need was met and then some! The ONLY issue we had was the sensitivity of the room keys. We had to have them remagnetized every day sometimes numerous times in a day.
The room was giant The place was shabby, even the uniforms were cheap. The hotel bar closed at 12:30, the room service was from like 4-10 and was provided by a third party, in the morning I called for a sprit and it took FOREVER for it come. I paid 450 for that room. I should have been at the Four Seasons level.
Great room. location, and the staff was incredible.
More hotel than what we expected. Great staff, great location, great food, great hotel! Will make it our go to hotel every time we visit.
Beautiful hotel with friendly, efficient staff. If you want to stay in the heart of Bourbon Street this hotel is it. Upgrade to Balcony suite for a perfect stay. Everything was great.
Really enjoyed the Historic aspect of the Hotel. Very opulent, and had wonderful informative signs regarding various history of the building. Staff is really good, polite, and helpful.
Location Staff failed to provide promised services. Plumbing repairs in lobby area and staff demsnded access to our room numerous times. Refused to relocate us
The complimentary breakfast was a beautiful silver tray breakfast in bed. It was a very pleasant surprise. The court yard was beautiful and the room very comfortable. the only negative i have is that they were under construction and started working loudly very early in the morning.
Location was excellent! Staff was friendly. The room was small but sufficient. The bathroom was so small and quite uncomfortable. Furniture old but not bothersome. I wished there were two chairs in the room for convenience. We ended up eating on the floor and using our one chair as a table.
The outlets in my room were almost non-functional. When I tried to plug in an appliance, the plug would wiggle and fall out just enough that it would lose contact and stop working. The TV wouldn't turn on because of this, and I had to plug the hair dryer in next to the door because the outlet in the bathroom didn't work.
Great location but not clean at all. I noticed our bed comforters were dirty as well as the sheets. Have a gut feeling they were not changed. Watch out for bed bugs. Management needs to get on how clean the room and bathroom is. The shower had that brown rust on the walls. Personally I would not stay there again.
Warm & very helpful staff Beautiful / Comfortable accomadations Location on Rotal was central to everythjng we could walk to Very clean/ Staff very efficient Serivice of Continental Breakfast a lovely start to our day The Bathroom is a bit small but big soft towels were in abundance
I stayed for six nights in July. Summer prices were excellent, and the location is superb. According to one of the many Haunted New Orleans tours that went by, the Jackson Hotel is one of the most haunted places in NOLA. I heard nothing, spooky or otherwise, in this quiet gem. Small room, but who stays in their room for long when they're staying in the Quarter?
Nice trip back in time with the courtyard. This is on Royal St just one away from the infamous Bourbon St in the French Quarter. Staff was great. Room was clean. Just realize going in that this is an old town with limited opportunities to actually park anywhere except public parking several blocks away. But again, old town blocks so the walking is not bad at all. Elderly and those have difficulty walking will have to watch where you walk the entire time as the sidewalks tends to have sudden drops scattered here and there. Very uneven walking, but again, it is a very old town. I believe no one should ever have to pay $100 a night at any hotel, except for event days and unless it is some palatial suite, so this is a general knock against the hotel industry.
We had a beautiful balcony room that we ate our complimentary breakfast on every morning. The bed was enormous and really comfy high ceiling and nice antique looking furniture beautiful court yard friendly concierge staff We didn't have hot water for a couple hours Only one roll of toilet paper stocked in the room at a time I went to use a wash cloth provided for me and there was makeup stains on it that hadn't been fully washed away sofa bed was collapsing at the foot end worker who delivered our breakfast asked for a tip
This hotel has a lot of character. Don't expect anything luxury but I really like this hotel. It was clean and comfortable enough for the quarter and the price was half of other hotels. Room 110 is large and secluded in the back. It opens up onto the court yard. The location of this hotel is amazing! Side note: parking is expensive but it's the same everywhere.
The location was great- within a short walk to restaurants and bars, but just far enough from the busy spots to be quiet. The staff was polite and helpful. The room was small but sufficient for 2 people. Parking is valet only about $35 per night plus tax, although you have unlimited in/our privileges. You don't need your car really for the location though. The room was not clean. Stains on the sheets and towels, floor looked filthy, and vomit remains left around the bottom of the toilet. I don't care about how the hotel looks, but cleanliness is a must and this was nowhere near clean. The breakfast is just tea/coffee plus a croissant. That is fine but the croissants were not very good so I recommend getting the coffee then going somewhere for better food.
Pool, beds, doorman and location Desk staff and the lose of free breakfast
Great service even though the hotel was booked solid for ballgames in town! Awesome doorman/concierge and continental Breakfast~ Breakfast dishes could be a little bit larger - and/or a tray to carry since we had to sit outside to dine~
Staff is wonderful. Courtyards are perfect and the location is great! Would definitely stay here again.
My absolute favorite thing was the real shuddered Windows, floor to ceiling that actually opened up to the French quarter. Like you could hang out the window and watch the groups go by on the haunted New Orleans tours. The fact that they stopped in front of my hotel was only slightly nerve racking The room smelled a little like mold and my ears and throat itched all night. Also, the toilet seat was loose and threatened to throw you on the floor everyone you sat on it.
Hotel room was beautiful. Loved our car was inside the courtyard, safe and close. Can't wait to go back.
At first I thought the location was good but at 3am a large group of bums would gather outside of our room fighting,singing,and yelling very loudly-so much that we were scared for our safety. They would not accept our travelocity reservations and tried to charge My credit card again, even though it was already paid for. We did not get the rooms we asked for with two queen beds. The restaurant was closed the entire time we were there too. For the price we paid the tiny room should have had a refrigerator or at least a coffee maker.
2 blocks from bourbon
location price furnishings, maintenance level
Parking was almost 30 dollars a day!
Convience to it all. Parking and fast internet right in the middle of all the fun. Kind of a maze. Floor sloped down and so did the bed causing me to have to adjust throughout the night.
Best location for the price in the Quarter. Although I would not suggest it for the fussy, those who want a real French Quarter experience will love it. On first impression room very small and ammenities I am use were missing. After my first walk around I realized what this hotel is really about. We loved it!
The room was a little small but beautifully decorated
When i made the reservation I was NOT told that I would have to WALK UP 6 FLIGHTS OF STAIRS WITH NO HELP FROM THE STAFF TO CARRY LUGGAGE! Our wifi did not work..our keys did not work..there was a $150.00 deposit that was not told to us until we checked in..We were not expecting that...breakfast was extremely light which was fine but there was no where to eat beside the courtyard and most of the giests occupied that. The location was great..and it was quiet.
The location of the hotel was very good - one block from Bourbon Street and a short walk to most of the city attractions. The room facilities were tatty and in needs of an overhaul. The hotel could be very good - it has huge potential, but lots of little things let it down. The bed was not that comfy - in fact some of the slats under the bed had been broken, the bathroom facilities were dated (and in poor maintenance), the hanging space was a joke (a tatty wooden hole), the new blinds that had been fitted were also damaged and I even found an empty food carton under the bed. Not what I expected from a hotel in the USA.
Beautiful hotel if not a bit difficult to find. A perfect French quarter inn on Royal. Phenomenal deal in mid sept.
Very comfortable and close to everything. Courtyard was beautiful. Not for elderly or people with problems walking up and down stairs, no evevators,
This hotel although updated has an old vibe to it. It was a great place to stay. It is not your Holiday Inn or Hilton, so if you find yourself looking for that sort of thing this is not your place. Every time someone comes back to the hotel or leaves the hotel you will hear it. Including the 5 am return from the bar. Truly it didn't really bother me because I was in New Orleans for crying out loud. I came to expect it. However, if you are someone that needs complete silence and would be bothered by people getting back at all hours of the day then you may want to reconsider Hotel Royal.
its in the inthe city of new orleans the rooms are to small. no elevators
the position is very good just in the middle of the french quarter the room was without a window
The only thing good about this hotel is that is located one block from Bourbon Street. My room was not cleaned even though I requested it. I had to practically beg for clean towels. There was no clock, coffee maker, or remote control for the TV. We were not even told where the included breakfast items would be in the mornings.
The balcony was the best feature of the hotel. We sat out there in the mornings and early evenings having coffee or a drink and watched a wedding parade and other interesting New Orleans events. The location was excellent, an easy walk for 50-60 somethings to the French market and Jackson Square. The room was a bit shabby.
The staff was very friendly, including Leo. We have stayed in almost every hotel in the Quarter & 905 Royal has consistently been a pleasant place to stay. The hot water is very slow to get warm in the shower.
Staff was helpfull, good location Hotel was very dated. The old time style is nice, but not if the walpaper is peeling, and things have not been updated since 1973. From shower head to single light and mirror in bathroom that is old, hotel needs a renovation badly.
It's a charming hotel right in the French Quarter---my room was at the top of a little stairway at the back of the building. It had a tiny kitchenette and beautiful old wall-paper, high ceilings and shuttered windows overlooking a little patio. The bed had a lovely lacy bedspread and crisp sheets. The room was rather noisy, even though it was at the back of the building. There were several different air conditioners or generators, some from the very close neighboring buildings, that would kick on and off through the evening. The room was small but adequate for a slender single---a large person or somebody with lots of luggage might have had trouble navigating.
The hotel is located in the middle of the French quarter, yet it's a quiet area. You're close to the antique shops, Jackson square, Bourbon street - everything is walking distance. The room was spacious and clean. Good value for money. No reception desk, staff attentive but not very welcoming.
Intimate room setting. Great location...balconies overlook royal st.
Perfect location to French quarter.clean friendly and great price. No parking,had to park away from room but it was still worth it
Location is good, rooms are big enough, walls are thin, AC works well. It was uncomfortable to hear the way the owners spoke to the staff. Harsh, short tempered and malevolent.
kitchen and location, very convenient no office, just a person to let me in.
The gentleman at the front desk was nice and helpful even though I was not happy with the room. The room smelled like a basement in an old building (musty, mildew, damp smell). The room was not cleaned very well and didn't seem well taken care of. The courtyard was not well maintained, it wasn't a place I'd like to hang out at.
It was a beautiful hotel, if you're into non-corporate, antique-y style. Clean, the interior design was pretty, and the people at the front desk were so nice and helpful. Oh and the location was so convenient and amazing. So easy to have (probably a little too much) fun out in New Orleans. The parking garage is closed from 12-6am, which was a bit inconvenient since I had to leave super early in the morning and parking in the Quarter isn't great. But that was a very specific problem to have that probably won't effect most guests.
The lamothe house has an incredible location, we could walk and explore the French quarter very easily. The staff was super friendly, the pool Is beautiful, the room was clean and I loved that they used Aveda products in the hotel bathroom. I'd definitely recommend this hotel to anyone and will most likely stay here my next trip to New Orleans.
Very close and convenient to Frenchman Street...choose enough to French Quarter area without being in the middle of it all Nice quiet area, loved having the secure parking lot right there
It was cozy and a good location to the bars I wanted to be around. The staff was very friendly and had my room ready hours ahead of time. It was perfect so I was able to start my weekend vacation earlier than expected. The A/C unit was leaking water slowly throughout the night making a little noise, but wasn't a huge problem.