部屋が広いので快適でした。 ロケーションが徒歩県内とはいえマンハッタン1st aveなので夜は人通りが少なくやや不安であった。実際は安全のようですが。
感謝祭で料金設定がディスカウントされていたこと。清潔で眺めの良いプールを使用出来た事。 インターネットがWiFi Freeではなくて、有料だったこと。
The housekeeping was good. The furnishings in the room were broken and old. Only about half of the electrical outlets worked.
Clean newly renovated guest rooms, great staff, very good service No clock in the room
Terrible. Only good was location. Terrible. Staff was rude as hell. DO NOT STAY HERE!
room cleanliness, pleasant staff, location close to grand central station small lobby, no real nice views of the city
Staff were very rude!!! Front desk, housekeeping, door man.
Could you change from fixation shower head to handy type? You should make housekeeping twice a week for a week traveler.
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
Hotel stay was right on point after a long day thanks
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
only bad thing was the small rooms other than that it was good
Near to Grand Central Roadside noise was too loud
Easy access to Grand Central and in the heart of NYC.
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
Price and location Clean but not as updated as neighboring hotels.
This is a perfectly fine hotel to stay when traveling for Business. It's right in the middle of offices, restaurants, stores and just a couple a blocks from Grand Central station and subway. Great size room, clean and comfortable beds.
The breakfast was good had a lot to choose from. Room was quiet, comfortable and clean. The staff was very friendly and helpful. Not enough seating in the breakfast area. The maid service knocked and came in our room twice didn't know we needed to dead bolt our door but they did apologized. One of the elevators was out of service on the last day of our stay and the other one was not working right so going up 15 flights of stairs to get our luggage and coming back down was not ideal.
Hotel is clean, remodeled, good location and has breakfast. Small reception, the staffs were always busy and with line to talk to them. We could have some water bottles at our room for purchase.
Staff was very friendly and helpful Breakfast was a bit chaotic...the seating area isn't big enough, and several people had to stand.
Liked the kind reception and care Bathroom did not have locking feature which was really odd and uncomfortable
For the price the room was great! Room was clean. Room was small, but that was expected. It took a bit to get checked in because they seemed a bit understaffed, but that wasn't too big of a deal for the great price!
Great Location, Comfy Bed, Walk-In Shower, Nice Gym and Breakfest amenties. Great Service. Small Room.
My room lights and a fire alarm tweeting caused me distress
Price and walking distance from
The room was an efficiancy, small and neat, no need to spend too much time cleaning up!, the trip down the hall to use the bathroom gave me a chance to feel my feet after a long plane and train flight. The staff was nice and easy to talk to and I enjoyed the use of the facilities, particularly the swimming pooo!, Thanks for a Good Time! Hard to keep the bathroom clean, I needed another blanket, and the heater was an air condititioner. I felt a bit chilly!
Location was excellent There was a doorman around the clock Showers were a little old Carpets were quite dirty
Simple life, simple place, simple night.
Staff answered questions via email very quickly. Staff were very friendly. Room, shared bathroom and fadcilities were exceptionally clean. Very affordable. Excellent bang for the buck. Staff did not answer phone calls. I tried several numbers and several times.