Location is very central Pool, fitness room, and all amenities that make a 4-star hotel a 4-star hotel were unavailable. Staff was hardly accommodating. Room deco was very outdated and not completely clean.
Location.. Going on Cruise and only 1.5 blocks from Cruise Ship Terminal. and 1 block from Train.... The Room Suite was well decorated and very comfortable, Clean and prepared for our arrival. Had booked 2 rooms and paid in advance. On arrival only showed one room booked. Staff worked to correct issue but only after turning attention to other parties who arrived at counter then came back to us. Poor Signage walled past the Hotel. Very poor continental breakfast , appears added as a after thought, not enough room or selection. Common areas on floor were not environmental regulated areas were hot and muggy
The property is a very easy walk (even in inclement weather) to the convention center. It excels based on value: a bit cheaper than the others but includes continental breakfast and a access to a nice fitness center.
close to train station coffee maker in room worked well Lions Pub was good felt safe Hotel is a few floors in a tall building...not a 4 or 5 star experience...harbor view was partial...breakfast very minimal,better at a sleep inn...furniture worn and outdated...not romantic
Amazing location in downtown Vancouver to enjoy all the terrific city has to offer! Beautiful views and gorgeous rooms but it all boils down to location! Breakfast was a nice perk too!
I liked the breakfest Hotel conditions
The air of sophistication and luxury. The ambience at the Fairmont Pacific Rim is hard to match. I liked the knowledgeable staff and their willingness to be of service to guests. House keeping can still improve in their cleanliness.
Personal service! Every need is met. Each staff member went out of their way to make sure our stay was the best it could be. For instance, Chef Nathan, who we met upstairs while looking over the menu, offered to make us special dinners in preparation for our marathon the next day. He led us to the casual restaurant and custom created pasta dishes for us! What a treat! It was delicious! Also,every encounter was greeted with such politeness! The live music was awesome. We were on the street side and it was quiet, unlike another report. I LOVE THIS HOTEL! Loved everything about it. Will be back!
Good location near Canada Place and the waterfront. Walking distance to Gaslamp. Staff was very accommodating and helpful. We had an issue with noise due to some late-night partiers and management upgraded and moved us the next day after quieting the offending room. Couldn't be happier with the quality and cleanliness all throughout. The cafes and restaurants were very convenient as well. We traveled with our three young children and everyone was very nice and respectful the entire time, we never felt out of place. We didn't get a chance to use the pool but could see that it was being used by kids on both days we were there. Room service was fantastic and the service was great as well. Not much we didn't like. It was a bit pricey but we felt we got great value considering it is a luxury property.
LOVED THE Location and loved this Hotel! BEAUTIFUL
Could store luggage there after cruise Nothing
Location. Staffs For every little things I was charged , like domestic calls !!! Really?
We had an amazing stay at the Fairmont. The entire staff was beyond helpful and friendly which really made the holiday. Always smiling and giving extra attention. Location is perfect. Right by the waterfront but also walking distance to shops and restaurants. Rooms were very comfortable plus clean and again super friendly staff making sure your every need is met and that you have a great stay. Highly recommend staying here. Everything was great!
Great room. Comfortable bed. Late night room service was excellent!
We thought that the bellmen were incredibly friendly and personable. We were given a complimentary drink at Arc as it was our anniversary; very thoughtful. Didn't like the fact that for a higher end hotel there wasn't free WIFI. Paying $13.95 for WIFI seemed too expensive when we paid over $500 for the night.
This is a beautiful hotel and an exellent place to stay if you are leaving on or coming back from a cruise. The Arc restaurant is wonderful and all of the hotel staff are the best.. Our luggage was transferred to the ship for us which was a plus. The rooms are beautiful with spectacular views of the harbor and Canada Place.. We only stayed one night but would have liked to stay longer.
The customer service at this hotel was unbelievable. Shout out of gratitude to risa and stephanie up in the Gold Lounge. What an amazing experience. The hotel is literally across the street from the cruise terminal. Great running course along the sea wall. A cant-miss Vancouver hotel!!!!!
Excellent service and attention to detail