予約時と同料金で大変眺めの良いバルコニー付きの部屋にランクアップして頂き、快適に過ごす事ができました。欧米人のフロントスタッフは大変に感じが良く、ホスピタリティーを感じました。 フロントスタッフのアジア人女性の対応は感じがよくなかったです。均一したサービス対応をして欲しい。声をかけても知らん顔。逆に、欧米女性のスタッフは「May I help you?」と声をかけてくれる。ハウスキーピングの対応も人によってバラバラ。不快に感じた日もありました。清掃の仕方が、いい加減で使用後タオルをピックアップするだけで替えられてなかったり、バルコニーのドアを開けっ放しだったり、トイレットペーパーのリフェルの用意が無い日もあった。
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
The staff was incredibly professional with wonderful attitudes.
Unbelievably attentive staff and attention to detail.
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
Staff were very helpful Expensive.
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
スタジオを１週間、１bed room を６日間 宿泊しました。最初にスタジオに入った時 その部屋の広さと窓の景色に感激。キッチンも十分でした。２週間の旅行後またバンクーバーに戻り今度は １bed roomの部屋。１０階だったのは残念でしたが、角部屋の開放感 広さ キッチンの使いよさで 大感激。近くにはスーパーがあるので完全自炊で自宅にいるような居心地のよさでした。ホテルの正面はシェラトン・バンクーバー・ウォール・センターホテルで夜のイルミネーションがきれいだし、burraｒd ストリートは夜遅くまで人が歩いている治安のよい通りなので安心して滞在できました。バンクーバーの他のホテルのことはわかりませんが、同レベル（価格）の他の場所のホテルと比較すると満足感が大きいです。次回もまたこのホテルに泊まろうと思います。
Very friendly staff, very customer oriented. Clean, nice rooms/suites. Great location right downtown. Just a little mold on the grout in the bathroom.
We arrived early in the morning from a cruise ship. The staff was so welcoming. We knew at 9am a room would not be available...so we went off to explore Vancouver. 30 minutes later we had a cell phone call that our beautiful room was available. I don't want to rant...on and on...so all I will say as a previous owner of a meeting planning company that needed to book high end hotels for my VIPS...this is a very classy and comfortable property at a wonderful rate. WE WILL STAY HERE OUR NEXT VISIT TO VANCOUVER. Thank you for a wonderful stay.
Great location. Beautiful room including living area and outdoor patio (had a fifth floor corner room with two walls of window). Incredibly efficient and friendly staff. Surprising inexpensive. There was construction going on across the street. No fault of the hotel but did make for a mixed view. Shows that the city is bustling and the concierge immediate apologized to each new guest instead of making excuses for it.
The staff was very professional and friendly. Very classy overall feel to the style of the hotel. Their was nothing I disliked about our stay. Would definately stay here again.
n'espresso maker in room. big tub. fireplace in room. saltwater pool and hot tub open year round. awesome concierge. housekeeping noticed I'd bought a bottle of scotch and proactively left me proper highball glasses for it! not really any view
Staff was so nice, car to take us to dinner, beds very comfortable, big bathrooms, luxurious robes.
The room huge, staff caring, hotel conveniently located in downtown, and awesome. Busy street during day because of near by building construction but not really an issue. Still quiet in room!
Extremely helpful, friendly and dedicated service. Unfortunately, we were in and out quickly for an early flight, but everyone was terrific in getting us checked in, fed, and out the door to the airport on time.
I was in Vancouver for one night for an early AM meeting. I had a long day of work and travel before checking in and the staff made me feel immediately welcome. My room was spotlessly clean and very comfortable. I regret not having more than a few hours to take advantage of this property. No cons to report
フロント、清掃、設備、全てのスタッフが親切で、きちんとした応対をして貰えた。建物はオールドファッションドで非常に趣があるが、内装はとても清潔感がある。毎日ベッドメイクしてくれ、ミネラルウォーターとチョコレートを置いていってくれる。空港への直通地下鉄駅(city center駅)まで徒歩で3分、市内地下鉄駅は隣にあり、アクセスはダウンタウンの一流ホテルに比べても抜きん出ています。24時間営業のファーストフード店、コンビニ(セブンイレブン)もホテルの真向かいにあり、便利です。一人旅やカップルでの市内観光に最適です。 一人利用のダブルベッド室だったが、日本の一般的なシティーホテルと同等の広さ程度。浴槽なしでガラス張りのシャワールームのみであった。シャワーは湯量調節ができない(湯温調節は可能)のが難点であったが、デフォルト湯量で不満はなかった。「エコに配慮している」というスタンスらしい。フロントに申し出れば湯量の調節は可能。また、冷蔵庫がないので注意が必要。
All friendly, the room was very clean and spacious. And, I lost the way to the hotel at midnight. But, hotel's stuff was very kind from my calling. I wanna stay again. 全員親切で、部屋は広く清潔でした。そして、私は深夜にホテルまでの道のりが分からなくなったのですが、私の電話に対して非常に丁寧に対応してくださいました。また、泊まりたいホテルです。 Not at all. 全くありません。
Staff were friendly and helpful, room was clean and well maintained. I enjoyed my stay, could of done without the snowfall earlier in the day!
Billing should be given during the night prior to departure. There is no need to spend time in the early morning waiting to be done. Staff are nice people.
I liked that the parking was underground in a secure environment. Guard and guard dog signs were posted at the entrance. I enjoyed my stay and the view of the city from my balcony was awesome. There was a lot of construction going on in front of the hotel and they started really early. Of course this is of no fault of the hotel.
I like how easy it was to register and stay. Paying for parking as an additional cost is always a little back handed. It might be nice if they included parking as an option when making a reservation.
Great family room set-up if travelling with kids.
The location was perfect with restaurants, shopping, and clubs just down the street. The rooms were huge and very clean. Only complaint is the noise from the construction happening behind the hotel but there are earplugs provided in every room, so this was minor.
Ramada in Seattle much better value and comfort.
Location was good and staff was most helpful for our one night stay
It was convenient and met our requirements such as having a microwave. It was very noisy because of the proximity of nightclubs.
good value for money,location
Very little...it was a dry roof over our heads for one evening is about all I can say. I did not like how noisy it was. We were kept up until way past 4am due to people yelling on the street below...please invest in soundproof windows!!! When I told the front staff how upset I was, they asked me what I expected?? Very poor customer service. We will never stay at this hotel ever again...
I liked having a space that had a separate bedroom, and a balcony. Housekeeping walked in without knocking, when my husband was on the toilet. We had the "do not disturb" sign out. Because of my health issues, I sleep in the day often. At 7am the next morning, they knocked and tried to get in. I flipped over the latch to stop them from entering. Next day, they tried to enter again before 8am.
Friendly professional staff Delightful breakfast in the beautiful Bacchus lounge Spacious room with quality linens and L'Occitaine products Great value Excellent location
The room and the food. The hotel offered a free breakfast, but there was confusion with the on line booking. The offer system should be clarified. With other hotels offering a free breakfast i.e. Opus Hotel, the on line booking for the coupon was much simpler.The Hotel did honour the free breakfast.
Best hotel for service and ambiance in Vancouver nothing
Comfortable room and quiet floor. Nice to come back to a lovely room after a day of exploring Vancouver.
Superb location, the most comfortable bed I have ever slept in. Elegant setting. The 2 of the restaurant staff could be a little on the snooty side!
excellent service with large rooms, and a very good location in the middle of the city rooms are bit old, but do have large flat screens TV
Amazing staff, clean, beautiful room with deck. And the most comfortable beds and bedding.
A truly great boutique hotel in an excellent downtown location.We usually prefer to dine out at night,but could not resist the lure of the wonderful atmosphere & superb food in house.I suspect all staff are highly trained in delivering excellent customer care & certainly they deliver it.The Wedgewood was a wonderful experience over the four nights we spent there. We would be cranks if we did !
Our room was very comfortable &the hotel location was ideal for getting around Vancouver. Meals in dining room were v expensive, especially breakfast & frankly I've had better hash browns at MacDonalds. We had a comparable breakfast at a similar hotel in Seattle that was 25% cheaper & and of better quality by far. I just hate to be taken advantage of in that way. The box of chocolates I received for staying didn't make up for poor food at an outrageous price - even if this is a luxury hotel.
The location is excellent. The service was first class. The restaurant 'Bacchus' was also excellent. I would definitely stay there again.
Great bar and restaurant. friendly staff. very comfortable / luxurious rooms. windows are older not well insulated for sound. A bit noisy as it is downtown
Everything. From the most helpful and friendly staff, all of them, to the attention of waiters, bartenders, up to the Manager who stopped to chat while having breakfast. The room was large and well furnished. Not Applicable.
friendly professional service, especailly in the lobby. great location bathroom no ventilation, inconvenient location of electricity plugs, no slippers
Staff was excellent. Very friendly and helpful. My room was clean, which was most important, but it really needed updating.
Spent close to 20 minutes waiting in line on Thursday night for cab A cab was only available if someone was arriving in a cab, then you could grab it for yourself
I liked how comfortable the bed was. Had a great night sleep. Pool and gym were nice. We didn't plan our trip but the concierge Sabine was lovely and more than helpful when she gave us a map and told us what my husband and I might enjoy. Great location. Parking is about $40 and wifi was $25. I would suggest this hotel for business men looking for an extended stay. The room smelled a little musty but that is expected for an older hotel.
Very nice room, staff and facilities. Loved the pool and gym The directions to the hotel should be more specific. The main address of the hotel is on a street which does not have any valet or concierge presence. We had to go inside to figure out how to get to the main car entrance of the hotel. Also, the parking prices (50$ per day) should be mentioned upfront so that there are no surprises
The service was impeccable from check in, to concierge, to bartender and wait staff. The lobby and public areas were beautiful as well. The room was large. The room was really run down. The carpet was old, buckling, and had stains all over and the furniture has seen its best days long ago.
The location Way overpriced compared to service and how old and outdated the rooms are. The bathtub was peeling, the hot water would go away in the sink, you had to constantly regulate it. They don't tell you ahead of time the cost of parking, which was almost $50.00 a day, otherwise I would have looked for an alternative, they just hit you with a bill dropped in front of your room door on the last day of your stay so you don't yell at them at checkout.
Beautiful place to stay in a great location. Great people and they helped me get a refund from orbits. The bed was not very comfortable - ended up with quite a bit of back pain afterwards. The pool needs some updates too.
The hotel was in excellent location, you can walk to many restaurants, museums, Auarium, the shore, etchowver the location comes with a price tag (expensive due to the world cup) and Parking cost way much per day. The staff were excellent.
I liked the location most of all! The beds were very comfortable. Loved the dog at the concierge's desk! Wonderful bath products! A bit tired looking. Needs a ceiling fan in the room! There were 4 of us staying in our room, but we NEVER had 4 towels! Each day, we had to call and ask for another towel.
Comfortable bed and allowed us to check in early and out late. We received a room that looked like it had been added in as an afterthought. Bathroom was extremely cramped and the door did not close, and the view...well if you like looking out the window and seeing a green tarp, this is the room for you. On the positive side, if you need absolute dark at all times of day, it would be perfect.
The staff was fantastic. The location is fabulous and close to everything you would want to do in Vancouver City Center. The hotel is a beautiful building. Vancouver is a beautiful city and the Fairmount made it even better. Very little noise for being in the heart of the city. Wi-Fi fees are a huge joke, but not exclusive to this hotel. This should not be seen as a bad comment for this hotel. It is just another way hotels are trying to make more money. If you can, try and book your stay with Wi-Fi included and ask for a discount if one is available.