Stellar hotel and concept that leaves out all the things you don't need or want -- like a crappy hotel restaurant and bar -- to focus on the things you do: great, comfortable spaces and design. The staff is fun and informed and very helpful. I wouldn't stay anywhere else in Philly now that I know about the AKA. The cab driver (and many others in the city) don't know about it. I got dropped off the the Rittenhouse Square hotel juts across the square. No biggie, just make rue you're at the right place.
James (on the desk) was a great help to us ; we were also able to negotiate a fee comparable to a different facility. It is expensive but in a great location and has large rooms. I hope to stay there again. the breakfast is very basic. Yoghurt and a muffin! some of the desk staff were much less helpful whilst others went out of their way to make sure we were well cared for.
We loved the comfort of the king size bed. Having a kitchen gave us the opportunity to cook in or bring back leftovers to reheat in the oven or microwave. My husband could watch TV in the livingroom while I had the TV in the bedroom. We could not find any reason not to stay there again. The location was perfect for our appointments and the comfort of the room was fantastic.
Comfortable hotel, nice neighbourhood, in the city center
I found my studio to be well appointed and comfortable. The location is excellent and the hotel staff are friendly and helpful. There was a lot of street noise (people partying) up until about 2:30am and I wonder if somehow there could have been better sound insulation. A minor point is that there was no dish drainer.
This is the best place to stay in Pholadelphia, perfect location, perfect staff.
Location and high quality of the appartment
The room was very comfortable. The location is great. the price was very reasonable and the staff very nice. The room was a little bit noisy during evenings and nights. I think it would be nice to put double glazing.
The suite was very nice and clean, the staff excellent...
Employees very helpful and location was great. Mouse traps with droppings clearly visable in room.
Huge room, comfortable bed This hotel is unsusuccessfully trying to be a luxury hotel, which it does look like. Looks aren't everything though. The way you're treated by the staff is most important in a luxury hotel. This where the Warwick falls flat on its face. The "doormen" never acknowledged us going in or out. When the bellman showed us to our room, we asked where the ice machine was, instead of filling our ice bucket, he showed us where we could get our own ice--pretty classy guy. Now for the maid service: When we showered the first morning, there ware only two hand towels, one of which we had to use as a bath mat. My husband asked one of the maids on our floor for a couple more hand towels. Her reply was that she had none! We had to call housekeeping to ask for extra hand towels and a bath mat. When our room was done that morning, we got a bath mat, but no hand towels. They also failed to replace our coffe, coffee cups and drinking glasses. We were givien an hour extension for check out, but our maid knocked on our door three times to ask when we were checking out. All three times she knocked on the door were before noon! If Radison wants to run this hotel as a high-end hotel, they need to actually train there entire staff how to serve their guests.
Location Bathroom small, no place to hang towels
The location was very good, very central and near to a shopping area, and near where my friends lived.
Excellent location Overcharged for keeping a pet in the room. Neighboring hotels charge either nothing or $25. Radisson Plaza-Warwick charged us $60 for an overnight stay.
The location and amenities made available were a terriffic value. The staff and service was first class
Flexible staff, location. Needs rennovation, loud AC.
Front desk people were cooperative.Nice central location for shopping, and seemed a nice neighborhood. Food smell permiated room (probably from steak house in the hotel).Became very nauseating during my stay, and interfered with all uses of room. Poor sleep from smell. It was like people were cooking rotten meat all day and night.
Great bar with friendly staff and very good food. It was enjoyable to hang out there after a day of seeing the sites. Rooms seem a bit dated, and there was no safe in the room.
Clean, friendly Expensive, not as many amenities as other hotels up the street
Rooms were spacious and staff helpful. Location
The room was spacious and quiet. The reception area is very airy, bright, luxurious, and welcoming. The bar food is good. No grab bar in the shower, inside a tub. Toilet paper holder was behind me on the wall.
仕事で滞在しました。ラウンジに無料で使えるコンピューターが3台あり、ラウンジでの珈琲サービス、ホテル内のジムなどとともに、大変便利でした。（珈琲が用意していない時がたびたびあり、がっかりしましたが） ジムが9時までなので、もう少し遅い時間まで使えるとよかったです。 静かな部屋を希望したところ、クイーンスイートのペントハウスを用意していただいたのですが、同じ階で行っているパーティーの片づけが毎晩遅くまで続き、うるさかったのと、ビルの外から聞こえる空調の機械？の音がキーンと一晩中うるさく、大変気になりました。全体的には、満足しています。
高すぎる。 フロントの中国系女性の態度が不遜。レストランの女性従業員の教育がなっていない。リフトに一緒に乗っていいてもボタンを押さない。なぜ押さないというと ばっかじゃないといった。
Clean, friendly and helpful staff. Great location.
My fiance and I visited for the holiday weekend. Staff was very friendly and helpful. Room ammentities were updated. Great views of city (of your on the right side of the building). king size bed was nice to have although it wasn't especially soft. Room was cleaned every afternoon for when we returned. They have decent free wine ever day between 6 and 7. The hotel lobby and elevators and hallways were nicely decorated, full of art. Room size was just average, didn't have much if any more room compared to other hotels. The shower was nothing special, same size and same shower head I would find at a 2 or 3 star hotel. Nothing was inclusive except for a few toiletries you may have forgotten at home. We had a weird Brown smudge on one of our end table drawers that room service had to clean up. Only 4 elevators for 25 floors of rooms was bad, if your in the top floor like we were we had to stop at 4-5 floors going up or down before we arrived at our room or the lobby. Ice is Only on one flone which is extremely inconvenient. These negatives were a big let down, overshadowing the positives for the price you pay.
Great located, clean and comfiy. pretty new rooms. Nice staff No free wifi (pretty oldfashioned) No parking, 48 $ for one day valet was pretty expensive.
The hotel was pet friendly Hotel need a pool
The staff was very good and the location was excellent. Our room was not ready until 45 minutes after the check time. The bed was not comfortable.
Location 1) Room was extremely small and uncomfortable. 2) AC Fan cycled on and off every 15 seconds or so keeping me awake during most of my first night there. I reported this to the front desk and asked that it be fixed, but was not. I had to turn off the AC the next two nights in order to sleep. 3) We had booked several rooms for a wedding party. Only 1 was available for check in at the advertised check in time. 4) Only 4 elevators for a 25 story building made getting from floor to floor very difficult. For example: getting coffee and ice (each available at only 1 location in whole hotel) took an unacceptably long time due to long elevator waits. 5) Staff was not very helpful. One of our guests left an item in another room. I had to follow up with lost and found 3 times before I was able to get it back. 6) in short...while I've stayed in many hotels in my life, this is one of the worst experiences I have had. Next time I will stay in a Red Roof or similar....my experiences there have been much better. This was certainly the poorest "value for dollar" that I've ever experienced.
Absolutely LOVED staying here. My boyfriend and I stayed here after the marathon. Bottled water when we arrived, champagne and the staff upgraded our room! We got there 3 hours earlier for check-in and because our Queen room wasn't ready yet and my boyfriend was visibly exhausted from the marathon, they gave us a King room that was ready. The rooms are the perfect size, comfortable bed, clean bathroom with amenities, and room service was fantastic. Free wine social hour by the fire was incredible. Hotel is centrally located with a lot of great food surronding. We'lol be staying here anytime we're in Philly! 18% gratuity and 5$ service charge placed on the food service is a bit excessive. The lady (who was so sweet) brought the tray into our room and had me sign a receipt that had a tip option on it. Just mad it a little uncomfortable. It didn't take away how amazing the food was though!
I liked a LOT on December 12 Santa klaus with all the dogs around It Was simple delightfull. For me a 10 Star hotel. We spend 3 weeks and we enjoyed
My hubby and infant stayed at this hotel for new years day, and we loved our experience. It was convenient to downtown philly, our city view king was spacious for a downtown hotel, and the hotel extras, like happy hour, morning coffee, and all day hot cocoa were lovely!
Friendly staff. Good location. $50 for valet parking. Still not sure where they parked the car....
The whole set up was lovely. The artwork in the hotel is great and the room is very clean and welcoming as well as the staff. I got to Philly early but there wasn't an available room until the usual check in time, 3:00.
Friendly and accommodating staff Plenty of nearby restaurants No business center (but front desk was helpful)
Location Bed was uncomfortable, elevator was old, shakey and rickety and there were ants in the bathroom.
The business center had only one p.c. to surf the Internet.
my room was great, very large and comfortable, wonderfull location for shopping and close to almost everything. No restaurant or lounge though is really the only draw back but there are plenty near by. I will and am staying there again
Place is perfect after recent renovation but I did have a promlem with the staff not calling me back after I left something in my room. So far three days later no one has called back to tell me one way or the other what happened to my toiletries
Great location to tourist sites. Rooms are moderdon, clean, spacious. Room are not very sound proof.
I love the nicely decorated rooms and modern feel. Great location. Rooms not quietly. Could hear all traffic from the street and noise from other rooms and I was on the 9th floor. Would like to see Sonesta to replace those thin windows with something better.
Construction at an adjacent building seemed to go on all night long. Unable to have any silence or sleep. And then there was a taxi "horn-honking" demonstration in opposition to Uber. Worst hotel experience of my life.
Beautiful boutique rooms N/A
The staff was friendly, respectful and professional.
Noisy and crowded they day we were there a plain clean serviceable hotel Two things. Our room was between two college kid rooms with multiple tennants. They were polite but busy Other was we went to happy hour and the price was not honored
Great location, clean and very friendly hotel staff. The Art Bar left a lot to be desired. Poor food and service.
Clean & facilities are modern Room is describe with "city view", only view is an office building across our room. No full service restaurant in the hotel but walking distance to everything.
clean, nice staff, secured parking, spacious rooms, microwaves in room, no smoking, comfortable bed and sheets Daily parking was over $40/night
The bedding is super comfy and the overall look is modern and very pleasing. Great staff. The room was a tad too small for me.
the view and the room was lovely, the hotel is close to the city hall and to the museums. Bar on the first floor is good. The pool was not very clean (passable) and people had to ask several times for towels. The pool area can be a great place - just add some plants, get rid of ugly fence, put a bar there....
It's clean, the rooms are really nice, and it's in a great location. I have no complaints. This place was awesome.
Wonderful service, beautiful hotel. The beds and linens are very comfortable, as are the bath robes they lay out for you. We were celebrating a birthday and the extra touches were very much appreciated. The rooms can use a bit of updating, but all in all it was an excellent experience and will likely return again next year for another birthday celebration!
Very accommodating staff, large room, great location. Well appointed. The air conditioner shuddered loudly each time it turned off.
The hotel rooms were luxurious and left no stone unturned as far as comfort and cleanliness. They thought of everything even as far as robes, slippers, newspapers, umbrella.
Beautiful spa and facilities The restaurant closes too early.
We planned a quick last minute evening in the city and booked the hotel on a whim due to its location and proximity to our favorite part of town. In terms of location, this place can't be beat. You're within walking distance of what seems like hundreds of fantastic restaurants and highlife hotspots. The hotel staff is courteous and made us feel instantly welcomed and at home. My only criticism is that the room was a bit dated. It needs renovated. The shower definitely seen better days and looks like it was last done in the early 90s. The bed was very comfortable and we slept pretty good.
room and atmosphere were gorgeous. staff very professional.
the service was excellent with attention to detail.
It was comfortable and quiet. The staff was well trained and gracious. It was well located for me.
I would definately recommend staying her
Beautiful room, well designed and decorated. Excellent breakfast. Lovely sitting/living room, though I didn't have time to take advantage of it. Even very good hotels are usually just another hotel. This was different and memorable. Lack of oon-site parking
Really a hidden gem in the city. Room looked like they just remodeled it, the bed and pillows were comfortable. Living room and kitchen were a surprise. I had the room on the top floor, very narrow stairs dragging a suitcase up was a bit tiresome. Breakfast started at 7:45 which was too late for me because I had to be at work, so I missed it.
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Nice place This was a shared bath, but didn't see shared bath in the listing.
Location and price Don't know how I missed it, I should have gone with a non-shared bathroom
Charming facility in a great location. Staff was very friendly. Nice kitchen, but otherwise few amenities. TV did not work well.
Very nice neighborhood, felt very safe with nice restaurants. 20 minute walk to central downtown. Lovely older home with lots of information on local area. The room was large and comfortable, the shared bath very clean. WiFi worked well. Very good value. I was surprised that there was not a hot breakfast on week days but there were fresh scones and a large selection of cold foods so not really a problem.
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Amazing hotel, afforcable price! Hotel was 2 separate buildings that were adjacent to each other... kinda annoying that we had to leave our building to enter the other for everything
This hotel felt like being home. The staff was welcoming, the room was nice and the continental breakfast was very good! The hotel was walking distance to everywhere we wanted to go so we left the car in the parking garage the whole time.
Great small hotel! The location is superb. Close to Philadelphia's sites, restaurants, and shopping; but a very quiet side street in the heart of the city. The staff was very helpful, considerate, but not overbearing. The white wine reception was a very nice touch. The only problem was that the room air conditioner was loud.