Peter Pan Busの乗り方がわからなかったのですが、親切に応対してくれました。
I found the overall experience of staying in the W very relaxing and comfortable.
Clean, comfortable and in a great location Lobby extremely loud
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
location, comfort, quiet overnight parking does not have to be this expensive
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
Brand new hotel Staff are not up to the W standard
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
Location Thought it was too expensive.
Beds, personal treatment of the staff No
Rooms are classic ritz-carlton comfort and luxury. They forgot to make a dinner reservation I requested at booking and never did anything about it.
they did not have taxis waiting outside and couldnot call one. They had to whistle for one passing by. As they are on a side street not that many pass buy. Also the area is not as nice as others in the city
the health club is fantastic a reason to come back, the eating / bar facilities are ok it does not feel very cozy
The hotel was beautiful and staff was very professional and courteous and willing to help.
Great breakfast buffet Slow elevators , maid service didn't provide basic necessities and ignored written request, staff not friendly - needed extra room key and was told to come back later due to limited number.
Friendly staff; accommodated a late check out request, but with a fee to be paid. Not an issue. Promised champagne and strawberries for special occasion (but never arrived). Great location. Bellmen were extremely helpful! Front desk staff seemed friendly, but read issues we had. Had there not been any of the issues, this would've been a great stay, I just don't know why there were so many missteps. It was a good stay, if you look at room size, bed comfort, bathroom size and comfort (just don't expect privacy; everyone will know your business in there!), friendliness, location. This should be a phenomenal stay. It has all the makings for it. It must've been a full moon or something that weekend. Was promised champagne and strawberries the first evening, but it didn't come. The next day, the room wasn't cleaned when we arrived back at 11pm, so called to have at least the bed made and fresh towels (they offered a discount on an additional night, which was accepted, though didn't go smoothly at final check out for some reason); also mentioned the missing champagne and strawberries, was told they'd be there the next night, but again no champagne or strawberries when we returned. Ever. Hallway was meeting central at 3am for drunken shenanigans by other guests. Finally, on the fourth day, after returning to the hotel after a long day, the wireless entry failed, so we had to wait to be let into the room. To the front desk's credit, they were going to upgrade us for free on the last night for the inconvenience, but one of us needed to get back into the room because they were flying out in two hours, so that wouldn't work. Was promised an email accounting, even gave email address and was promised in 5-10min; it's now over twelve hours later, and still no receipt in my inbox or spam/junk folder.
The location was great with close proximity to public transportation and that made it easy for us to get around the city. Front desk was able to get us a room with double beds on a busy holiday weekend. 1) Slow elevator to get to lobby 2) Steep valet parking fees 3) Room service did not clean the room on our first day. I am not sure whether it was because of busy holiday weekend.
Had online check in everything was very clean beds comfortable great staff
Location wasn't in the most exciting neighborhood, but it was a cheap and quick cab ride to wherever we wanted to go. Staff was helpful and cheerful. Room was a good size and had everything necessary for a quick stay. Elevators were a bit slow and got backed up during peak times of check-in and departure.
Close to everything but quiet to recharge Parking, not included
Room was immaculate and newly renovated. Front desk staff was extremely helpful and accommodating for my late check in. I am from the area and stayed overnight to avoid public transit issues on the morning of an important meeting. I would definitely stay there again!
Staff was very helpful and kind. After taking a red eye they were able to accommodate us on an early check in. Hotel and rooms were clean. Beds were comfy too. AND it's close to everything/walking distance.
Location is great in the center of everything walking distance anywhere to Boston. That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.
Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street. Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees
nothing - pay for internet in a 4* hotel? in every starbucks internet is for free, at least a basic bandwith - rooms are really old, I expected more from the brand hyatt - on 1st day room was not cleaned, only upon call I never ever stay in a Hyatt again
The studio room was ok and nicely furnished It was incredibly noisy, street traffic, garbage trucks, whining and motors running kept you awake from 2.30-5.30am every morning. I am afraid teh hotel was unworkable as a business hotel, and only possible as a holiday hotel if you are a heavy sleeper or a hard drinker so that you could surivive teh noise. I'll never stay again nor would I recommend it. Sorry. Having booked 2 rooms and paid so much a night I was utterly disappointed. Complaining next morning to the front desk about the noise, the receptionist was talking to me and then said "hold on" picked up the phone and started arranging some other booking with the caller. Don't Americans do basic manners anymore? Please note this is not a complaint, it was rude, noisy and expensive.
We liked the shower, the roof deck, but most of all we liked the design of the hotel/room.
Fifteen Beacon was beautiful, staff was so helpful and servicing that we felt truly carefree on our vacation to Boston. The rooms were excellently appointed, fashionably contemporary and spacious. We loved the fireplace, the four post bed and the privacy, it was the perfect intimate setting amid the busy Boston city life.
The location is perfect for a downtown stay and, while small, the rooms are nicely designed. Poor air conditioning. No bath in the room.
I was thouroughly impressed with the service from the moment Valet opened our car doors till the moment Valet closed our doors at time of departure. I frequent 5 star hotels and must say this hotel, concierge and quality of service was unsurpassable. Perfect boutique hotel experience!
The staff is so engaging and professional but not stuffy or uptight. The food at Moo (hotel restaurant) is unbeatable. You just can't beat the hotel vibe if you like personal service. I prefer more light than dark walls.
Friendly, considerate service, hotel cars to take you around Boston and good food from room service, also dog friendly. They charged us more than our original quote
The staff was quite helpful and courteous, the room perfect and the food at the restaurant remarkable. The view from the rooftop is also outstanding.
Loved everything about staying at the Four Seasons Boston. The service was impeccable and they really made us feel "at home." My kids especially loved the welcome wagon and cookies and milk :) The hotel was clean, warm and inviting and I would absolutely stay there again. Highly recommend!
Tasteful and modern décor, beautiful details, friendly staff, comfortable beds, location, complimentary bottles of water TV program transmission quality was spotty. Glass shower screen led to wet bathroom floor and soaking bath mats after every shower. Ice machine hard to locate and not on every floor.
We stayed there 5 days after it opened, the rooms were clean, the lobby was nice, and posh. The beds were very comfortable and the room has Bluetooth Bose speakers as well as smart TVs. They offer room service, but it's from the restaurant next door called Back Deck and the food wasn't just sub-par, it was bad. I ordered a burger that was burnt, it says it comes with french fries but it comes with dry, tasteless, potato wedges. We had our room upgraded to an executive suite, and it was still incredibly small. The staff is new and it is very obvious when you check in. They couldn't find where the card keys were or how to activate them which I would expect to be hotel staff 101. For as nice as the hotel is, there's a definitely a lack of professionalism in the lobby staff. And for whoever posted that there's a welcoming bar in the lobby, it hasn't even been opened yet, so....
Location was outstanding. The interior of the hotel was impeccable - obviously new. The bed was probably the most luxurious of any hotel bed I have slept in. Bose Bluetooth speaker provided ambiance to the room. Continental breakfast was a pleasant surprise. Room was a fairly small. Dresser in the hall made for tight passage between the bedroom and the bathroom.
The location First room far to loud (trucks unloading / loading 5 am); second room not so loud, but still noisy. Strange inventory: No hooks to hang coats etc. Only one shelf for shirts in the wardrobe, no other furniture witgh drawers (underware etc.) half of the wardrobe full of ironong board. No hooks to hang bathrobe and bigger towels in the bathroom. small selection at breakfast, every day the same. Loud music allready at breakfast. No bowls for yoghurt and esreal to mix, except small plastic cups. All breakfast cups, spoons etc. plastic (lots of vaste) hardly any tables to eat breakfast (sofas. lounge chairs etc.) Over all feeling like a grown up youth hostel
Attentive service, friendly staff, clean comfortable rooms, very comfortable bed, upgraded on arrival, simple but adequate continental breakfast in the lobby, convenient location. Welcoming bar in the lobby, flexible friendly staff all around. Enjoyed our stay at this brand new property!
Great ,location, layout, quality, and service. Our second stay here and we remain fans of this newer downtown hotel. Comfortable beds, quality fixture, terrific, huge Tv, fast wifi. Haven't tried the food. The bar was nice. Jeez, the standard rooms are tiny with hard to access closet and no side table on one side of the bed. We were offered a larger room for another $40 and should have taken it!
Breakfast, decor, location, comfortable bed. Waking up to a 45 degree room and being told that a refund was not possible. They did provide a space heater, but after a few hours it only raised the temperature to 49 degrees. No refund?! The Godfrey said I have to get the refund through the website. I expect a runaround.
Easy check in, impressive room, comfortable and clean. We left our bags after checking out and went out to enjoy the day, came back and retrieved them from the friendly staff later.
Staff was awesome and the place is all brand new and beautiful A little expensive
The Godfrey is very Modern, ideally located and the staff is super friendly. ( Except for the manager on duty when I checked in.) Booked a two bedroom with a third party site,didn't have that option so I called up the hotel to see if there was an option. Was told to just mark in underspecial request and they would have it for me. When I checked in was given a small King size room and says that's what we booked. Told the manager who talked to us what happened and she says we never made the request. I pulled up the reservation on myphone and showed her the request, then she says its first come first serve basis. Only room left for the night was a $80 upgrade was a four class upgrade to a suite which was much bigger and had two TVs, so I took it, had no other option. Walked into the room and if that was a four class upgrade I would hate to see a regular room. Room was very small, only one TV. Don't get me wrong, hotel was very nice. Big screen TV,nice showers and towels, but felt very very very cheated. Along with the $52 for parking it was like spending $600 a night for a small room.......Really??
Convenient, clean, very nice, sleek, efficient Tight rooms for two travelers with large bags
Location, Location, Location 2 min from Boston Common, in the center of the theater district Offsite Valet Parking was $52 per day, raising the effective room rate cost by that amount. Bed was too soft to be comfortable for my taste. No onsite restaurant