It was a nice staying, everything was fine, i liked the staff at reception very much - they helped me many times and were always polite
Enjoyed the pool and exercise area the most. Charges for a for a wireless internet connection, thought this was greedy.
Lokation no fridge in the room,poor swiming pool
no refrigerator in the room
The location, the view, the decorations That the rooms dont have microwave and refrigerator. parking sould have been free for the price payed.
Very modern. Great style and terrific service! Marin is a great restaurant!!
Great service all the way around. Bathroom was horrible, no counter space and the sink was leaking into the floor.
Shower was amazing and outdoor bar was beautiful. The mattress was incredibly soft, not firm. D'Amico food was fair - very surprised by that!
The room was ready when we got there It was a bit old. It did not have a restaurant that was open for breakfast
Comfortable bed and pillows; beautiful room and bathroom facilities. Separate space for those using a toilet was very nice. Staff was friendly, but not very helpful in suggesting how to find free parking. The staff was not helpful in telling me how to find free parking vs paying $41. per night at the Grand Hotel. I realize we were in the center of the city, but paying $41. per night to park with the hotel was expensive.
The hotel and staff for excellent. Very clean, modern and elegant. And item to note, is people should be told you will need to pay $40 per day to park. I would think parking would come with the hotel. Especially when we were not told this before hand. We were pretty disappointed with this.
The staff was extremely nice and accommodating. Very apologetic for the mistakes that were made. The ambiance was on a par with other Kimpton Hotels where we have stayed. Lobby was very pleasant for people watching with a glass of wine We reserved a handicapped suite but it was given to someone else. There was another hdcp room available but it was not great. The room never got made up one day. Food in restaurant not good. and expensive. Location not great.
Courtesy and competence of desk staff, especially Carly. Comfortable bed Room design convenient Quiet room Chef does not know how to make oatmeal! Driver of hotel car recommended instead of a taxi did not know how to get to location to which I was going nor how to use GPS on phone and would not call hotel to get information. No drawer unit in room.
This guest did not leave comments about this hotel.
Boutique style and decor Concerns cleaning staff stole IPhone
This guest did not leave comments about this hotel.
Friendly staff, quiet room with AC that was not too loud. Stairs at entrance made getting luggage to lobby a bit harder. Would have liked nightlight in commode. Free bottled water would have been nice.
good location, good size room
The staff was superb! The room was smaller than my home bathroom. The price was too high. Poor value! No whirlpool & pool area should be remodeled. No coffee machine in the room. The mattress sagged. The bathroom was tiny. The bar area was small, loud & uncomfortable.
The staff was nice They put hold on my debit card which was the only money I had. Was unable to do anything and I ran out of gas on the way home and had send in a payment to the parking garage. Completely ruined my birthday
This is a great hotel in love it. I stay here a lot. The rooms are nice there big too. There is a couple of things they need to work on. They staff always have this bougie I'm better then you attitude every time I go in there now I don't know if it's just me or.... Second I wish they had an adult's only station on the t.v.
Shuttle to Target Field Very pricey for this hotel. Had to pay for parking.
Bed comfort. Parking really BAD. COULDN'T FIND parking. We had my daughter at hospital. We came late. The check in and then relocation to hotel room for people is too far. That was quite a walk for me.
The location was convenient. Short walk to US Bank arena. Staff was friendly. There was a dog in the room next door that was barking. We alerted the staff. Dog was still barking when we returned. Thankfully within 10 minutes of being back in our room it stopped.
The feel and vibe of the place is awesome. It's a cute little building in a sea of mirrored skyscrapers. The guest staff were very friendly and helpful. The beds were very comfortable and there was plenty of space in our room to spread out and for my daughter to crawl around. Lots of great restuarants are within walking distance and the conference center is only 5 blocks away. They even offer to shuttle you over if you don't want to walk that short distance. The pool was a little cold, not too bad, but it could stand to be warmed up a degree or two. The fitness center is very small but adequate. It wasn't crowded when I uesd it but I could see that it could get filled up very fast at the right time of day. One of the 10lb and one of the 12lb weights were missing so I had to use the 15lbs to have a matched set. But that just made me work a little harder which isn't really a bad thing.
The staff was very helpful and courteous - even the parking attendents and shuttle service were fabulous. The restaurant staff and food was great and were surprised at the moderate prices and amount of food for the dollar. Keep up the good work. There seemed to be a low pitch whining / whirring of something --at all times in our hotel room.
I liked the location. AWESOME beds - very comfortable. I wish parking could be free and they would offer a complimentary breakfast.
The outside isn't welcoming because it's under construction But once indoors - it's a Cozy and elegant yet affordable hotel Again the exterior looks a bit scary
1. Fast Check-in 2. Due to room availability, was allowed to check-in 4 hours priot to normal check-in time (Check-in is at 4, was able to check-in at noon) 3. Very Friendly Staff (At Check-in, In the Cafe, Cleaning Staff, etc) 4. On-site parking was well priced 5. Cafe/Restaurant/Bar/Lounge were nice onsite amenities I would stay here again. Rooms slightly dated and remote was slow to change channels on the TV (I am being overly critical here and this did not play into my rating).
The staff was excellent. Very cold pool. The parking lot needs better lighting.
Location, staff and everything were great Nothing to complain about
Clean rooms and walking distance to restaurants and other attractions in downtown Minneapolis.
Nice location. Decent room. No real complaints.
Room was clean, nice desk, updated furniture Shower did not drain, bed was curved (so not flat), and the Internet is not free...
Parking is inconvenient
Great views, nice room. Room windows were drafty, hotel staff seemed generally clueless about their own hotel.
It's a nice get a way.
Great location. Skyway and downtown stores & restaurants super convenient. Clean, light and airy. Giant windows. Great beds. Shower leaked and cupboard door fell off despite being fixed once. I was never told the price of parking. Last year it was free. This year it was $22 a day. Would have like to have known. High cost for in room Internet.
Beautiful, comfortable rooms with amazing city views. The breakfast suite had beautiful views as well. Room service was extremely fast. Parking fee, even though the website said included. Breakfast needed far more selection. Minor complaint: Would be helpful if the room had USB charging ports for cell phones. Most hotels include ports in their lamps or alarm clocks.
The room was very spacious. The staff was fairly responsive once we alerted them of the issues. There were several little things that added up to a disappointing stay for us. Wireless internet was not free in our rooms, which I have only ever experienced at a hotel that was SO nice that it made it worth it to come down to the lobby and use the free wifi. This was not, however, SO nice. The lobby area was small. No late checkout? I have literally never heard of this. I wasn't allowed to check in until 3, so why do I have to be out of the room by noon? They forgot to take off the disabled movies from the previous resident. Again - not a huge deal, but when I called the front desk, the person told me "that's just how it is sometimes" and he "doesn't know how the movies work up there." O-kay... so I asked to speak with a manager, and was placed on hold for way too long. Someone finally called us back and fixed it, but at that point we didn't really feel like spending the money on it. They really should have offered us a free movie or something to make up for it. Oh, they forgot towels when cleaning the room. And there were only 2 to begin with. This seems like a pretty basic step. All of this would have been fine/expected at a 2-3 star hotel, but I expected a little better from this one.
The staff was incredibly helpful and polite. Our room was spacious, clean, and very comfortable. Was fun being able to stay in downtown minneapolis within walking distance of anything you want to do for nightlife. Can't think of anything negative.
Location is great close to Target field and Target Center. AC in the room was terrible room was hot and uncomfortable.
Staff was friendly Clogged sink/then toilet clogged and that wasn't fixed for 12 hours /tv didn't work/glasses not replaced/towels had stains/no fridge where fridge was meant to be/ no offer to move us or compensate us for inconvenience
The room was nice. Good desk, big tv, mini bar and really nice bathroom. Bed was ok. The view was just of the building across the way. No pool for guests.
Modern. Great hip design Was all good
I liked it that even though I booked the reservation online and they had no record of my reservation when I checked in, they found a room for us and upgraded us for a minimal charge. They were very accommodating and apologetic.
Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below) The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
The new rooms were beautiful and big! Very European. I Liked the new design and layout. Bathroom was fun to try since it would be impractical in one's own house! Decor and colors were soothing! The chair in the new room was not very cozy and comfortable. Something softer would be great. Also, the towels are a long way in a cold room from the shower. It would be great if there could be one of those towel warming racks on a nearby wall. Maybe at the other end of the tub - it would be closer!
The room was clean, modern and pleasant. The amenities current and thoughtful. There seemed to be a lot of noise that traveled into our room from the hall (loud laughter from a group roaming the halls at 3AM) and I could hear the unanswered alarm going off for an hour in the neighboring room. We were in room # 717.
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
Nice rooms with modern fixtures. My favorite was the lighting in the bathroom Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
Design, very comfy bed, wonderful bathroom, great room service No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
Water in the room would be nice
Staff were very friendly and helpful. My room alarm went off at midnight. Preprogrammed. I did not check it or set it before bedtime.
The proximity to downtown and shopping was good Parking a rental car was expensive
Location and the door man. The room is a little run down. Towels are old. Tissue was not soft at all.
How nice the hotel was and how comfortable as well. Front desk was very attentive and always took care of my needs! Expensive parking. Also there was a large hair in the bathtub when we arrived. I was supposedly right next to the "loud" elevator but did not hear it once! Overall a very nice stay.
Clean, friendly staff, decent restaurant attached, walking distance to other fun places. In room amenities were in the lower side compared to other hotels in this category.
Service was excellent, friendly staff! We have a 7 month old so a microwave would of helped us with heating up her formula. Microwaves were not available to us.
Man at the front desk was very nice and professional. Location and security of building was also great. Houskeeping used our personal bathroom and left their feces in the toilet. Was going to tell front desk but slipped my mind at check out. I dont want this person fired but I do agree this is incredibly unacceptable.
The front desk was very attentive. My "loud" neighbors who I couldn't even hear were getting a noise violation, but it wasn't the neighbors who woke me up, it was the guard knocking on their door. I was quite unhappy with that guard. We were in a secluded area of the hallway, but it wasn't the neighbors who woke me up, it was the security guard. The extra fees---parking.
Very clean and very helpful . Enjoyed our stay
Gym Facilities are good. The hotel is close to all main attractions, so you just need to walk around it.
It was clean and quiet. The staff was courteous and kind. The parking ramp was convenient but very cramped for a Yukon.
We had a great experience at the Hilton Garden. The valet guys were very friendly and helpful for sure. We couldn't decide where to eat for dinner or where to go. They gave us an idea of what restuarants-bars were close to the area. (almost mini concierges!!) We ended up eating at the restuarant at the hotel, and it was excellent! We enjoyed the two for one bar specials and the food was fantastic. The front desk was helpful with any questions/directions we needed. Overall - great stay! Thank you!! We were going to the Vikings game on Sunday. My son wanted to stay at the hotel where the Vikings stayed at. The description online made it sound like this was the Hilton 'Home of the Vikings' if I recall correctly. As it turned out, the Vikings did not stay at this Hilton, it was one down a few blocks. So be careful with your advertising.
Paying for parking
Enjoyed the beds, pillows, micowave, fridge, casual but stylish environment, not to large of a facility, quiet environment, great city location, nice front desk and bar staff NO
The Hilton Garden Inn was extremely clean, modern, and had the most comfortable beds I've experienced in a hotel.
We liked the staff. They were helpful with directions. The Valets are awesome! Cleaniliness
The staff was fabulous and could not have been more helpful. Room was spacious and comfortable.
a great hotel with a good location for most downtown business. The staff was much better than most and I would stay there again.
Staff was friendly and helpful. Location is very close to the convention center. Shopping aand restaurants are near.
I loved the proximity to the Nicolette Mall in downtown Minn. The staff were extremely well-trained and professional and did I say friendly? The valet parking for $24 for the entire 3 days was an exceptional deal. The pool was a bit small but we did not have time to use it anyways.
I paid for my reservation online with kayak. When I went to check in, I was charged an additional 20 something dollars for insurance. It was refunded after we checked out, but it would have been nice to know in advance.
I liked my stay very much! Nice people, very good and big room, nice beds, liked the towels, everything was clean. Did not hear noise from outside. Location was close to downtown. Breakfast very good I did not like the pizza served in the restaurant of the hotel. There was so much cheese on it, that eating it all would have killed me.
This guest did not leave comments about this hotel.
Great location! The hide-a-bed was VERY uncomfortable. The furniture was in poor condition.
the rooms had kitchens and were very big the only thing is the fee they put on hold i never was told their was a 60$ hold but you get it back so other than that this is great hotel
Excellent accommodations, friendly staff and a location that is within walking distance of concert venues, stadiums and theatres. Everything was great.
This guest did not leave comments about this hotel.
It's awesome. I won't stay downtown any place else. Nothing. It's awesome.
The staff was friendly. The room we booked was large with a lot of extra space, which is always nice considering there were four of us in the room. Pull-out couch is smaller, would only fit one adult comfortably.
Comfort and a great location.
Free Breakfast and Great location $13 dollars for parking
Lovely clean room, nicely designed and laid out. Noise from street, noise from hallway traffic.
The stay was very good. Everything is connected by covered bridges so that I did not have to go outside, which was a plus since we had 15 inches of snow fall during our stay.The only issues that I had were locating the entrance to the hotel and the parking was in a public facility which was a bit pricy. It would have been perfect if the hotel paid for the parking or part of the parking.
Very clean; good breakfast buffet No towels in exercise room; expensive parking;cheap blankets
Good price, great staff, covered parking
Comfort No swimming pool
The welcome by staff and their enthusiasm to ensure that my stay was perfect made my visit absolutely wonderful. My stay with Doubletree was outstanding! I haven't stayed in a hotel with such attention to detail and especially to guest satisfaction in a very long time! I would highly recommend this hotel to others. There was little to quibble with, but at times the cleaning was a bit slapdash, and rather late in the day. (i was out early each day I stayed).
downtown access extra charges - wifi $10 parking $17
Felt fancy, drove up in my muddy f250, looked at this crazy redneck like I was out of place. Had them valet that sucker right on the spot, smiles and friendliness (easy and fast) "that what she said" , had a greeter summon an elevator and direct me to the 5th floor, jammed to some dope elevator tunes. Got to the front desk, a little backed up , the fancy fancy platinum members line was bone dry, guess I wasn't that special. Cutie behind the counter was polite and humorous. (Received the cards) bam elevators, bam at my door on the tenth floor, bam key swiped, and then..... You got to set your expectations on size low, Immediately my buddy had to rub in my face "way to go on getting the smallest room bruh" I replied "ST@#" started getting ready for our concert, I then call the frount desk and ask for one of them rolly beds, "yes sir we will send it right up" bam problem adverted, took an hr to get all ready (bruh was being a pre- donna ) still no bed, phhh we gots to go so they will come drop it off , so we leave ( fast forward through all the dark/IPA non hipster beer fest, eye melting, ear penetrating, mind blowing sounds of senses fail/sum41 and post game pizza at louches) drunk walk back from all that madness, get to the lobby and apparently Vinilla Ice Ice baby is staying there to and had all his groupies waiting down there for them, a couple girls come up to my buddy and ask "do you know which room he is in?" That playa was all like " yeah follow us we just ran to get Ice his "stuff" " up the elevator and to the door *fist bump* open the door......just the small room, 1 bed (no roll out) SMH. Called front desk again "sorry we are completely out" nooooo! I called shotgun so I was legit, buddy froze on the floor, at 3, 5, 8 am sounded like someone was banging on our door, royaly pissed me off, (no one was even there!?) after the second knock and my friend slowly dieing of hypothermia we called and asked them to send up pillows and blankets, got them , bro was no longer a popsicle. Woke up called the manager/ now we all good, I would totally stay here again when I'm downtown!! For realzies!
It's just not worth what they charge. Front desk operations has nice people but not wait lines are long. Noisy and hard to sleep. Beds need to be replaced.
Convenient location, friendly staff, clean, quiet room. Overpriced for the size of the room, which was fine because we weren't in it much, but it really was tiny. Great view, comfortable bar/lounge area and great spot for walking downtown. Garth Brooks
Walking distance to a lot of attractions. Very friendly and helpful staff
Long walk from parking garage
Friendly, helpful staff, comfortable, clean room Confusing parking arrangement
staff was great overall clean bathroom stink long way from parking garage