the location is good,very clean hotel the shuttle bus services is very helpful No comlpains
the huge comfortable bedrooms, and the excellent staff.
Second time to stay there. First time was given a free upgrade (to an Executive Room) as there were no single rooms available. This time no upgrade but the room was almost as good. The most spacious rooms I've had in my trips in Japan. Good views, good for business district and short walk to main station/shops. The area is a bit of a quieter and a bit of a breather from the crowds/bright lights of the area around the main station. The bathroom could do with being refitted to be more modern and contemporary.
i like the friendly and helpful staff staff. however on the nite of 30th we came back very late and accidentally left our two strollers outside the room. when we checked the next morning the staff at the concierge was not so pleased with our explanation and sort of sternly reminding us not to repeat the same event again. but overall it was a pleasurable experience there.
Extremely polite and helpful staff. Quiet location, very close to Tokyo Metro station. Wifi was expensive and had to be renewed every 24hrs.
The moment we arrived, we were greeted by a posh and luxurious hotel lobby. There's no doubt about it, the hotel is beautiful. The room is even more so. It is spacious, has very modern furnishing and a very unique window that is able to transform itself to look like a Japanese sliding door. The hotel shuttle to Shinjuku Station is most useful. It would be great if the hotel shuttle operates abit longer. It stops at about 9.50pm. Guests that spend late nights out would benefit if the shuttle could extend its operation hours till midnight. It would also be great if the hotel has transportation arrangemen for Tokyo Disney Resort like some Shinjuku hotels that I know.
it is strategically located, and its value for money is an added value. i enjoy the luxuriness of the hotel and its facilities.the staff is very helpful and courteous
huge 'n not cosy
free internet, good in-room coffee maker. Close proximity to metro, restaurants, cafes, department stores and shops
Breakfast options are good. The South wing room bathroom had a slight sewer odor at times.
Location The room and the hotel are not so modern
Comfortable and convenient. Everything is fine.
Great location near the Shinjuku train station. Service was excellent (although perhaps average for Japan). Pillows not so comfortable - would have liked a selection of hard/soft (therefore the OK rating on comfort). Room A/C worked very well (I like to sleep in a cold room). Great view of Mt. Fuji and Tokyo government buildings. I prefer the Hyatt Regency Shinjuku when the cost is reasonable but this time it was considerably higher. Have stayed at Keio plaza about 5 times and at Hyatt about 20 times.
the proximity to shopping, restaurants and transport. Also liked the view from room - comfort of room - range of restaurants in hotel was great - service was friendly and prompt - felt very welcomed - especially as our knowledge of the language was limited - liked the ambience - international Cannot think of a thing we didn't like
The only good thing about Keio Plaza Hotel that they have a shuttle bus line direct to Disney Resort, but need reservation 1 month earlier before the date. The front desk for check-in and check-out really really really not friendly (especially to foreigner), no smile at all and very bad in english. Very old hotel, we've paid for the premier room (recently furbished they said) but still looks old, they're only put more lighting inside the room and LED TV. Better stay at International Brand Hotel.
know location and ease of movement around Shinjuku My room was just off the elevators. And the door jams showed lots of light on the sides and the bottom of the door. Used towels on the bottom to eliminate some but not all....
the airport bus stops at the door step the rudeness of the staff
This hotel location is very good - really near the Shinjuku Station, one of the biggest point of communications in Tokyo. Between Shinjuku Station and Shinjuku Washington Hotel is a tunnel Internet wasn't by wi-fi. It's only with cabel
Good location, fair price, good staff Very small room
The location is not that really that convenient except if you take the airport limousine to the airport, otherwisem, it is a long walk from the hotel to the station, especially when you have to toll the luggage.
very hard bed
Good location for shopping at Shinjuku Room price did not include breakfast
I like that the location it is excellent and its to easy to registration and ubication I will like that the hotel have red wii fii because de internet acces is poor, and the check in time i think that it is too late al 2 00 pm
Great views from room, lots of space in the Park Deluxe room, very good service. The New York Bar on the 52nd has the best view and great jazz nights our rate did not include breakfast..
Best in Class Service, ambience, Decor, Views and Iconic reputations. $40 hamburger in the lounge upstairs. It was delicsious, but wow
A nice hotel living up to luxury billing Having to pay to use leisure facilities and cost of restaurants is too high
Best of it all, the location and the general appearance. Clean, quiet, nice staff and close to a konbi market.Guest rooms are fair in space. Microwace oven and a brand new washing machine. Just to mention something, lets say there was no ofuro, wich may not be necessary for most people, but i think it is one of the nicest things before going to sleep.
Nice ambience , clean ,comfortable, quite near to Shinjuku , fast food , restaurants at doorstep of hotel Rate is less competitive It's quite steep
The rate is cheaper than similar hotels in the neighborhood and breakfast is complimentary.
Convience to subway and did not cost too much considering it was Tokyo. Bathroom was very good. The bathtub was large. We had a city view also. The pillows on bed were hard and small. Room was very efficient but very tight for two people,
Well located and comunicated. Very clean. Little rooms (as usual in Japan) but confortable. Would stay here again.