良い点 (+) Had a few problems with concerige service and it simply influenced to total satisfaction. The first problem was restaurant reservation, second one was spa reservation. I guess they’re just fully packed with requests and not so careful to take care of each request. (+front desk staff is not helpful though some requests could obviously be taken care by front desk) Also, spa reservation was cancelled...
悪い点 (-) Location is great, near from all the fancy restaurants and the surrounding area is very comforting and safe. Room is well equipped and cleanliness is perfect. Housekeepers are all very kind and mannerly. Regency Club floor is nice and staffs are friendly too.
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