The staff was top notch. Most went above and beyond to assist. The room was comfortable and accommodating. They made me feel welcome and made it easy to relax after a couple of very busy weeks of travel. Strong WIFI, nice business services area. I'd stay there again. Thank you! The bar was a disappointment and a stark contrast to the rest of the hotel. I waited about 5 minutes before I finally had to get someone's attention to take my order (even though there were 2 workers behind the bar the whole time). The layout is not conducive to starting conversations among others at the bar and neither was the staff. I felt like I was inconveniencing them. Also, restaurant staff came to the bar and talked about dining patrons right in front of the guests at the bar. Not professional.
Clean, friendly, easy
cleanliness. average. hotel and its facilities were fine, but not as described on the website. a seat in the corner of the room does not constitute a 'seating area', and two single beds is not a family room. also, the walls appeared to made of paper, extremely noisy.
The hotel is located in a secure complex. All facilities are within walking distance and the staff are the best!
I had no problems with the hotel, it fit what I needed it for. A big plus is all the onsite amenities (casino, convention center etc..) not at all
The hotel is new and very functional with adequate food It would be better with a gym
Very modern & cold.
This was a very safe and close place to stay on a brief overnight airport visit. It was clean and nice, and easy to get out and walk around and have a meal even though we were really jetlagged. The IDEAL airport hotel. It obviously had more to offer than that, but that was what we needed. I did not like only having a curtain - rather than a door - between my bed and the toilet.
Accesibility from airport and to the Gautrain system. The mall within the complex including cinemas. Great stuff.
I chose the hotel primarily for its proximity to the airport. The free shuttle to and from OR Tambo was very convenient. I was not interested in the casino, but found the restaurants within the complex provided a nice variety of meals. The staff were very friendly, everyone from the desk staff to those we passed in the halls. Our international flight did not leave until the evening, but the staff allowed us to store our bags and relax by the pool throughout the day. The breakfast included was delicious. I could not believe all the choices. I have no concerns
The room was very comfortable and clean, and I also liked that I could open the door for fresh air. In the evening I meandered over to the casino area and there were plenty of restaurants plus the casino itself was fun. In the morning I had the breakfast buffet which offered everything imaginable and was very delicious. My stay at Metcourt was a very positive experience and I would stay here again.
Shuttle bus, clean rooms, good breakfast Rooms very small. Not the Metcourt Laurel we have stayed at before
I regard the "unenclosed" bathroom as entirely inappropriate for a hotel at this price level and would not have booked there if I had known in advance. I woudn't stay there again for that reason.
No curtains on the glass door, consequently too light.
A unique guesthouse, home-like, not really a hotel, with lovely accomodations and good breakfast. Staff were nice and friendly, and in response to my booking form request, arranged a tour of Johannesburg and Soweto, and arranged late transport to JNB. No.
Facilities were excellent.
The friendliest staff I've ever encountered, perfect rooms with plenty of comfort, marvelous shower and great food!
Clean and modern hotel, good lounge area, well-stock bar (honesty system), good security. No heating, so quite cold in winter.
Quality of room and restaurant were nice, as well as location close to casino. Ordered wake-up call - never came, lucky to have woken up on my own. Ad said international outlets were in the room - they were not. Airport shuttle bus had a schedule, arrived on time, but then didn't depart for 15 minutes.
The breakfast buffet was grand The rate and size of rooms. Was a little expensive for rooms of that size
Check your bill!!!
Clean rooms, nice bed, good restaurants nearby and great breakfast. Shuttle service back and forth to the airport was excellent. Older rooms, staff is okay and hotel a bit pricey
two bathrooms, bed was comfy Room service answering telephone was very rude to me, food was poor, lights in bathroom didnt work. very expensive for the time I had
The security no.
Staff is excellent, very friendly
Liked the restauruants in the complex and level of security Just too far from Joburg centre
Very nice hotel and casino, luxury rooms and amazing breakfast I had a squeaking pipe in my room and it was hard to sleep bacuse of the noise
The breakfast buffet Staff were rude and service poor
Plenty of food choices and entertainment Getaroom.com screwed up the booking and there was no record of it with the Hotel. Mondior accommodated me though and were very helpful
access to the airport/ friendly staff/ good breakfast
convenient Transit hotel close to airport, with reliable shuttle, reasonable rooms, nice breakfast and easy access to range of restaraunts. Price was hiked due to World Cup
This hotel does not justify the 3000 rands that we paid for a one night stay. It was the little things that let the room down - stains on the duvet cover and towel, no bath robes, hot and cold taps the wrong way around in the shower. However it was the rest of the hotel that was the real let down. Corridors full of detritus, and worst was the lack of restaurant. The staff directed us to the adjoining casino which was full of family restaurants - offering plenty of selection but nothing of quality. Breakfast in the hotel was diabolical with piles of limp egg and bacon that seemed to have been cooked hours before. I don't mind a hotel of dubious quality but not if I'm paying 3000 rands a night.
Lovely room, comfortable bed, beautiful surroundings and friendly staff.
Nice place, welcoming staff. Both bar and braai (barbecue) are lovely...
Extremely clean and nice accommodation, excellent food, great location and even better hosts. Room dining facility was absent.
A very calm, and luxurious oasis which I thoroughly enjoyed during my stopover before departing from SA.
Owner picked me up at the airport, and arranged taxi for way back at 4 am. Good combination of price and quality.
I love the owners. They made everything plesantly confortable for my short stay. n/a
The hospitality of the staff including the owner of the guest house and the homely environment. No
Very clean, owners are very friendly, possibility of having dinner with them for a small fee. The lack of free Internet.
I was made most welome and grateful for being met at the airport and driven back when I departed. My only disappointment was the distance to the airport. When originally booked the Booking.com website indicfated 0.9 kms distance.. not the 9 kms actual distance.
met at airport and returned to airport for onward flight the next day
Very friendly and helpful staff. Lovely room with privacy. Great to have efficient and inexpensive pick-up and delivery from airport. Air-conditioning would have been a bonus.
Airport transfer, room service Tiles in the bedroom
Excellent service - picked up and dropped off at the airport for a nominal fee. The room was beautifully decorated with a lovely bathroom and very comfortable bed. I cannot recommend this place highly enough. No
clean, up to date in facilities, very friendly
Marnie and her family made us feel right at home and saw to our every need. What a wonderful way to get to know Johannesburg. I have nothing to complain about. Everything was wonderful
very clean, close to the airport, good breakfast it is handy for the airport, but difficult to access the city
Very friendly and accommodating staff. \extremely clean room. \good services Very noisy with planes going overhead into the evening
The helpfulness of the hotel staff - they make you feel most welcome & facilitate your stay & travel plan in every way they can. None!
Friendly owners, good room, good breakfast
Staff, breakfast, cleanliness Room a bit chilly in winter, could use a heater
Friendly reception. Secure area. Good location near airport. Light from outside in room during night -- black-out curtains should be used. Covered parking insufficient. Early warning system, dog, too active.
After experience of other hotels/lodges (price, comfort, breakfast, service owners) this was generally poor.
The Welcome. Good service from the start.
Very close to the airport. Not close to anything else. Very clean and comfortable and staff very nice.
The staff was extremely friendly, breakfast was good, room was nice & cozy. Pretty far from city center (although rather close to airport), wasn't too cheap.
It was comfortable, quiet, and friendly. I enjoyed breakfast every mooring, cooked to order. The electronics in the room, (TV, radio, etc) could use an upgrade. There was no internet access.
th environment was very cogy nothing
The Willow Tree Guest House is a delightful little gem just a short trip from Tambo airport. Hosts Shelley and Ian are very gracious and the theme-centered houses look out on a delightful garden with a swimming pool. A full English breakfast cooked to order comes with the package. This is an especially good location for international travelers who are passing through Jo-berg and going on to another African airport the next day (or the reverse). For airport pickup at Tambo, call Shelley when you clear customs and she or Ian will pop right over to pick you up and whisk you off to their welcoming guest house. They couldn’t be kinder or more accommodating.
A small pool, free taxi service to and from the airport. Jimmy, the driver, was lovely and on time. He even drove us to a restaurant for dinner once. Worst guest house I’ve ever stayed in in South Africa. There is no gate attendant and no doorbell, so several times we stood outside the gate for ten minutes or more waiting for someone to notice us so we could be let into the compound. The Wi-Fi was so slow, you should consider it non-existent. It was more expensive than the chain hotels like Sun1, and we had to pay on check-in (probably because they know how many people won't want to pay after staying there!). Other minor annoyances that added up to an all-around negative experience: There was a kettle and two cups in the room but exactly ONE teabag and no coffee. There was also only one towel in the room when we checked in and we had to get another. The TV made strange noises until we realized what it was, and unplugged it. NO sound insulation — you can hear everything going on around you, which woke us up too early both mornings. The bed was insanely warm and we only realized halfway through a sleepless night that the mattress warmer had been turned up all the way to maximum power and no one had warned us when we arrived.