The staff went out of their way to let us feel at home! The rooms are very small and the bathroom needs upgrading
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
The hotel staff were very friendly, helpful and respectful. Shows excellent customer service apptitude. The tourist assistance staff were also especially efficient. Facilities like spa etc were at a different location, sister hotel - not very convenient. The swimming pool may do with some cleaning up.
Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
The convience to every thing. The willingness of the staff to make our stay very comfortable That there was only Malay type food available at the Restaurant in the Evenings, meaning we had to go else where to eat .
Location was great. It was next to the Victoria mall and near transportation routes. Hotel was a bit run down. The rooms and bathrooms are in need of some refurbishment.
outside noise level, some double glazing would be useful
Checking in and out was very swift. A really comfortable room with all the needed amenities. My room did not have hot water. In winter this could be a problem checked
Clean,excellent service,very polite helpful people ,very organized,excellent cuisine,very beautiful area,feeling of safety The swimming pool could be possibly renovated
After having stayed at all category og hotels for 30 years; this is the most pleasant receprion staf ever. A bit noice from the street, bars and trafic. Hope some will be better after consruction work is finished
Great view to Table mountain from the hotel room.What a way to wake up!A bit noisy from the street,but with earplugs,you won't notice.Restaurants,shops,museums etc in the neigbourhood.
The room (602) was absolutely beautiful with the most stunning view of Table Mountain. Staff were very helpful and pleasant. The garage parking included in the price, was much appreciated and an added bonus when you compare to other hotels parking situations. windows urgently need a wash (on a more regular basis at least) and the shower door did not work (room 602) - a fault from the installers - which the hotel staff should have picked up on a walk around when building was finished. road was very noisy.
In trying to create a balance on all the above points, lack of sleep can lead to murder..... I loved every thing about the hotel, except the unassuming, hidden noise factor that takes over from 11pm -4am every day. Please sound proof the window area.
Contemporary style and location right in the centre. Breakfast is just superb with a special for their yogourt and cooked plates. Staff utterly friendly and accomodating. Cleaning ladies very helpfull. Being located on Long St with Bars and Restos everywhere, it is pretty noisy at night. However on the 5th floor it gets fine. Otherwise room was beautiful and overall hotel is great.
Perfect Hotel, good location. Situated on a very loud street where security is an issue. Surroundings (aka streets) are not well maintained. Be careful at night.
Great location, great design, amazing rooms.....in other words: perfect! Breakfast is poor....you don't understand if the "breakfast included in room price" means continental breakfast or all inclusive, since the staff is handing a menu with prices.....another thing, we came to have breakfast an hour before the official breakfast end time and there was almost no food available....
Helpful staff Noise ++++++ - the hotel is located above a nightclub, surrounded by bars and opposite a backpackers on the only party street in capetown. Do not stay here unless you intend to party and be the last in bed each night a sunrise!
Nice room and nice service A little bit noisy : the windows are too thin to block all the noise from Long Street which is noisy street at night
The hotel is well decorated but dirty, hairs in the bath etc. The location is shocking, it's extremely noisy (Sunday night clubs go till after 4am). We left after 1 night as we had no sleep, and were very disappointed with the hotel and how our problems were dealt with. Everything
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
What is there not to like? ha ha
the fact that sex workers are alowed on the premises.
The staff were very considerate. it was peaceful. the food was excellent.
Quite, clean rooms and friendly staff made stay very enjoyable TV selections (limited stations
Total experience.feel good feeling.breakfast
The Spa was great though fairly expensive. The room was comfortable and breakfast was great
It is a very relaxed hotel with friendly staff and a quiet location in lovely grounds For my last 2 visits there have been noisy building works during the day so one cannot have a nap in a bedroom
Attention to service from the staff and their friendliness. Quality of the food (breakfast, Garden Lounge and Splash).
Vineyard is a favorite of mine - have stayed there many times since 2000, upgrades evident, very clean, quiet, beautiful rooms, great views of Table Mountain - very peaceful and historic. Great restaurant and lounge, wide array of breakfast foods. Staff is super! No
location, privacy and ambience with friendly staff. should have been warned of renovations in progress
A quality hotel with a nice feel and ambiance with top class facilities
Total relaxation. Staff friendly and courteous. Cannot fault anything in this lovely hotel. I look forward to returning. Location was a slight problem without own transport. The hotel claims to have a 'shuttle' bus to and from Cape Town. This is hardly a shuttle, leave hotel at 10 a.m, nothing back until 13.00. 13.00 from the hotel returns at 18.00.At 90R per person each way it's quite costly. I feel the hotel should look closely at this facility.
The staff was EXCELLENT -- accommodating, friendly, and on-the-ball. I was very impressed!
The size of the rooms, excellent design details of the hotel, the butler service and the complimentary shuttle service to the waterfront. Inconsistent housekeeping services
A very luxurious feel -a little over the top even w door man, front desk walkin you to your room... Full apartment, lots of room to spread out, large bedroom, nice bathroom, 2-3 blocks of nice places to eat and shop right next door, but not real close to attractions No black out curtains on living room/hall windows and no door in the bedroom prevents you from getting it dark in bedroom to go to sleep- brin an eye mask
After a week on safari and in some bed and breakfasts in Stellenbosch, my wife and I very much enjoyed our two-night stay at Cape Royale. It was indeed luxurious. The whole hotel, including the rooms were very clean. The staff was extremely professional, efficient and friendly. The parking was good, safe and reasonably priced. The location was also good. We didn't make use of the hotels facilities, but we enjoyed our stay very much. Our only small gripe was there were no towels and no napkins in the kitchen. A roll of paper towels at least would have been nice.
Everything was excellent. The staff couldnt do enough to help make our stay exceptional down to the duty manager spending over an hour getting my laptop up and running. To be able to have a car and driver to take us around free was an absolute bonus. The little bit extra that we paid for this hotel was easily compensated by the savings we made in not having to use taxis. Nothing
Well located and staffed hotel/residence with fine decor. Breakfast is not up to 5 star expectations. Used towels disappeared quickly without being replenished.
Very nice hotel and very friendly staff. Great Location, excellent SPA. Highly recommend it. I heard that If you add your tip to the bill, the hotel do not give it entirely to the staff.
Pool deck, 1800º Restaurant, Hotel Staff, Hotel Facilities, Parking lot, Good Location Bed Size, Living room Window without shades
good proffesional service. rooms are spaceous. location is excellent. the rooms are fully equiped with everything you need and are well maintained.
the way they welcome their guest is awesome. I really enjoyed the dignity given to the clients.
Amazing hotel with prompt and courteous service. The staff were great and the hotel was terrific. Minor draw back was that you need to take a cab to most places but can easily walk if you have 15 minutes to get there.
staff were super supportive. very good location and close to Waterfront Security reaction toward the incident of theft I had in the hotel House keeping is not up to 5 star level, we had to request soap and shampoo although they had cleaned the room just hours before our request.
Modern Hotel with high standards no
Good location rather expensive for the type of room and hotel
Great hotel, Great rooms, Exceptional breakfast We had a "bad" luck, since our room shared a wall with a famous Jazz club Green Dolphin. We enjoyed the fine music from 8-11 in the night. (there are maybe 3 rooms in the whole hotel affected). One night we also went there. Nice club.
lovely room & service no real water view at Dock House-dining room small with no view. However, breakfast at main hotel wonderful - view, service & cuisine. Sorry we took the upgrade. rather stayed at V & A with waterfront view.
The hotel was fabulous. The location and facilities were outstanding. The breakfast was wonderful. Most of all the staff was phenomenal. They were consistently courteous, friendly, knowledgeable and went above and beyond to make our stay absolutely phenomenal.
On the whole very good with one or two small reservations Hefty charge for late check out even though the room was not to be immediately occupied
Location and spacious room. the hotel need renovation. The staff does not respect the guest. They made me wait at reception to go verify if I stole in the room.
location, location, location.....Excellent Staff!....Great Value!!
only the location too expensive for such one
Location Bed was hard
The location of this hotel is incredible, right in the centre of the bustling Cape Town waterfront....you walk out of the front door and you are where you need to be. Very upmarket and classy!
Breakfast buffet and view
The service, the food, the gym and the pool were all very nice. The rooms were comfortable with great views.
Very nice room, well located for the v&a Waterfront and the City Centre
No free internet access. Restaurant not up to the 4* rating.
Great facilities and pleasant environment
Room very good standard with all modern appliances etc Disjointed services - Reception in a different building to bar/restaurant Access by road/path to V & A Waterfront was very difficult despite being nearby Reception Staff not very helpful but other staff very pleasant
Walking distance to V & A The suites were adequate for couples, but I would certainly not be recommend this hotel for acquaintances traveling together, clear glass to the shower and no wall or door separating the bedroom from the bathroom is not ideal for those wanting privacy. The hotel had a feel of a council housing block. Won't be returning
The security was excellent! Staff very helpfull and friendly!
Proximity to waterfront
Proximity to the Waterfront was good and there is parking for visitors. Lack of good printing facilities and Internet access.
manager, bobby-lee was great...made us feel at home.thanks dewald needs to brush up on his customer service, if i am the client i need to be treated like i am the only one who exist in that moment, we had an incident at the hotel where the the panic alarm went off and we paniced and rush out, justine ask what was going on and dewald just rushed pasted us....
Comfortable hotel with kind friendly and helpful staff. Close to the conference center and shops. Very good transport system.
Staff were efficient, helpful and friendly. Room was clean in a state of good repair and well fitted out No parking outside hotel entrance when wanting to book in
Hotel was fantastic ! My cc was billed twice as kayak or get a room.com says they received two reservations at the sand time from me! I only received one confirmation! I spend 30 min on the phone on my dime trying to get them to refund the second charge and it's still not done!
location room price was excessive
Staff from the reception to the hotel operators are largely incompetent, at least the dozen or so we met. Especially the mid-level is a problem. The bottom level staff were fine, but from there up, it was a disaster! see above
I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for. Would have liked it if you could have ordered food at the bar past 10:30pm.
The view is incredible and location. However very lacking for a 5 star hotel, service was terrible and slow, and the hotel looked very tired in places and dated. As a business traveller the room service menu was very limited. Very expensive for what you actually got. On a positive note did feel safe and secure. Yes service for a 5 star hotel was very poor, they did not get one of my orders right!
Stunning location in on of the world's most beautiful cities. The cocktail deck is simply gorgeous. The views from the rooms, inlcuding a large balcony. Outstanding. Hotel is in an aging building, not quite up to scratch given the room cost. My plumbing groaned and shower flooded! Service is average, simply no edge. But, the location...!
Courteous, pleasant, helpfulFront Office and Guest Reataions. Excellent, knowledgable Concierge attention. Fantastic location on the Waterfront with stunning all-round views. Perfectly located for the World Cup Green Point Stadium. Houskeeping well-meaning but occasionally under-performing. Dining facilities lets them down: poor selection of dishes and rather indifferently prepared and amateurishly served. Lets them down.
View from terrace at breakfast / evening.
Willingness to assist in extraordinary requests. i got the impression the B team was on duty compared to my previous stays.
We felt very secure at this hotel. The staff were all very friendly and helpful.The hotel was very close to city. For the price of the stay at this hotel we feel it was very overrated.The price was far too high.The room was nice but needed to be renovated or updated.
The staff was very helpful in arranging outings for us, very accommodating to all our needs. The food in the restaurant was wonderful and the service was top-notch. There wasn't anything I didn't like about the hotel. Would definitely book this hotel again.
helpfulness and friendliness of staff
staff friendliness Access to internet and ironing services
Good breakfast not far from Waterfront, and Table Mountain. We had a sea view from our room.Think it is was safer here at the sea front rather than staying in Cape Town city centre. Outside swimming pool was closed as we were there in the winter (July) The bar only sold bottled beer would have liked a pint of draught beer.
it was really a nice place. bathroom a little old, but overall great
It looks pretty and they do serve a good breakfast. Service, if you press 9 at a hotel, you should be able to get the little basics and your reception could not even provide mini size toothpaste. You have comments block on the website when making a booking does anyone look at it, it was the night of my brothers honeymoon, and I booked there because of recommendation from other families, only to feel embarrassed, that they had single beds.
location good, staff excellent, service very good. Nice and clean hotel overlooking the sea. View from the bedrooms to die for.
very central location in a decent clean hotel at a fantastic price.
Staff very helpfull and pleasant. Rooms a little more ventilated.
The situation of the hotel was very convenient as we were booked to travel to Johannesburg on the Shosholoza Meyl Premiere Class Train the next day. We needed to deliver our vehicle to the station very early in the morning.
This hotel is not up to the general standard of most hotels in Cape Town. Service was very poor, the amenities did not work, the parking system for vehicles is highly problematic and essentially the hotel needs a major overhaul. The toliet was not working, The staff werfe rudhe
The people there were great enjoyed every bit of my stay
When I got to the Hotel there was no record of the reservation that your company had made for me. Luckily they had rooms available which I needed after flying and sitting for 30 hours.
Near to the city centre and shopping.
Proximity to city centre and the V+A Waterfront, etc etc. No issues
The staff was very friendly and helpfull! Room was impecable and clean! Will definitely recommend it to any traveller!
Safety of the place TV screans are too small
The hotel is conveniently located from shopping area and for takinf the hop On Hop off bus. The staff were very helpful. No porter facility. More variety for the breakfast and if the time for serving breakfast could be extended for until 1100hrs. they forgot to send a taxi for pick up at the airport.
Very near to our business partners.
The helpfulness of the staff and the quality of the room we stayed in Trying to find it when arriving by car. It is very difficult to find especialy as to get to it you have to drive up a street marked no entry! Guests should be warned about this as trying to get to the hotel resulted in a very frustrating and stressful hour driving in central Cape Town
Central location,great for walking ever where Hotel heating system in room was hard to work.room was cold even after we had someone check it out
Modern and stylish hotel. The best part of the hotel is the reception staff, extremely helpful and very friendly. They gave us good advice on day trips to Cape Point and Stellenbosch. The location is excellent, nearby a good choice of quality restaurants, Greenmarket, Long Street and the bus stop of the red/blue sightseeing bus. Breakfast is good. The room is good, but could have more closet space, especially for a longer stay. The bathroom is good, but could have more towel racks. Wifi is expensive and sometimes not working.
We enjoyed everything. Byron was extremely helpful and gave us spectacular service. High tea was lovely and the staff friendly as well as efficient and courteous. The grounds and building are simply beautiful
Location and grounds are spectacular, as is the breakfast buffet. Late night noise issues from bar and terrace area kept us awake and even awakened us from a sound sleep one evening. Required repeated calls to front desk to resolve. Bathroom lights also miswired and require turning on room lights which is problematic when companion is sleeping. Overall, it's a very nice hotel with very major flaws.
There was mold on the ceiling of the marble shower due to poor ventilation. While they moved us into another room, one of the attendants commented, "hundreds of our rooms look like that." Not a good state for a 5 star resort.
Lobby entrance and Bar. Gardens are lovely and one can stroll into town by way of the University park right across the hotel entrance.
Central location, comfort and beautiful colonial interiors
We had a huge flat with an excellent view an the table mountain. Very well situated and good price ( we were there in august 2010).
Apartment with kitchen Everything nearby shuts down early, not the most inviting area to walk around after dark
The location was very good and the rooms themselves were really nice. It felt like a spacious 1 bedroom/studio apartment and it was awesome to have a kitchen (although we intended to use it we didn't, the restaurants are great and affordable) The WIFI connection is very slow. This seems to be an issue in South Africa at times, but it was incredibly bad at times. It would take several minutes just to load e-mail. Also, there was no fitness center there. We were given cards to go to a local gym around the corner, we did that one day and then one of the security staff told me they had made a mistake and we weren't allowed. I asked other members at the front desk later, they had no idea of this policy change. In all, I was disappointed there was no fitness center there, felt a little misleading.
Very convenient central location for sightseeing and shopping. Well equipped rooms - loads of space and comfortable furnishings. Good choice of places to eat nearby. Extremely helpful and courteous staff ... after check-out, we requested somewhere to store/re-pack luggage and to shower and change before a late evening flight, and we were kindly allowed this facility at no extra charge. Nothing.
Apartment hotel room was large and fully equipped for extended stays and had an excellent location close to eateries and clubs and added plus a great view of Table Mountain.
The friendly disposition of staff, especially Thembi and Zanele in restaurant. Mary from housekeeping none
Very comfortable with gym facilities The shower in the studio apartment W503 messes on the floor when taking a shower.
Superb quality accommodation in an ideal central location in Cape Town
Rooms are beautiful with fantastic views. Gym access was great. WiFi was TERRIBLE!!!! If you need reliable internet access, this is not the place, the signal is poor, access is difficult and limited. If this was corrected, Madela Rhodes would be a superb hotel.
very comfortable child friendly had to use two lifts to get to breakfast
Hotel was excellent,staff were very friendly an helpfull.Facillities were superb.Had a great time at the hotel
Stunning building and proximity to many attractions in Cape Town, including Company Gardens, Parliament, St. George's Cathedral, Greenmarket Square, etc. Apartment-style is very suitable for family travel. En-suite bathrooms in each of the 2 bedrooms is very convenient and also private enough for the adults, as both were well separated. Guest Loo - what a luxury to have, and the hotel made no hassle of guests in the apartment with you. Staff were accommodating and kind. The state of cleanliness left much to be desired. You have all these great facilities, but when you travelling with small children, you do not want them rolling around on scuffed floors and dirty carpets, nor touching dirty chairs, etc. Throw-up from a previous stay was regurgitated by one of the many basins in the apartment, and never used again. That was disappointing. They do need some assistance with housekeeping, but I found that to be a problem in restaurants as well in Cape Town. Hope that it gets better. The facilities in this apartment do make up for the lack of attention to details, though.