シアトル・タコマ国際空港のレンタカー

肯定的： The staff was nice and helpful, and the transport to the rental car facility was convenient. Dropping off the car was smooth as well.

否定的： The line to get the car was stupid long. It moved slowly and took over an hour and a half to get checked in. If I hadn’t pre-paid for the rental, I would have chosen any other rental. The savings using FOX aren’t worth the wait.

否定的： We waited for 1.5 hours to pick-up our car. There were 4 agents working and no computer problems. However, every customer was put through a gauntlet of scare tactics designed to up-sell additional products. We watched 20 customer interactions end in cursing, tears, or frantic phone calls to banks.

肯定的： The vehicle upgrade was nice. The customer service was one of the worst I have experienced in awhile.

否定的： If you manage to get passed the automated maze, the phone line will drop as soon as someone answers. Almost as if they just pick up/hang up the phone immediately on purpose. No one showed up at drop off. I walked to the booth and handed them the keys but never received a paper or email confirmation.

肯定的： Staff was friendly

否定的： The line at the Seattle facility was ridiculous! It took us over 2 hours in line and were told our reserved car (Camry) was sold out! We had no choice but to upgrade to a 4Runner. Was told it was brand new...it was not. Smelled, no car mats, air vent broken in place.Won't use again.

否定的： The car was super dirty - it had not been detailed in months; there was a crack in the windshield right at eye level, the wait to pick up the car was 45 minutes and no attendant on the lot or when finding my car. Overall a terrible experience and I will never rent from them again.