エレベーターが非常に古い。 部屋がちょっと狭い。 使用したタオル等をルームサービスの人が持って行ったもは、良いが、新しいものを於いてくれなかった。
最初にチェックインしたお部屋が清掃されていない部屋で交渉の結果交換してもらうことに・・・その後に用意された部屋は、既に誰かチェックインして見えて。。。ちゃんとした部屋に入るまでにかなり時間がかかった。 また シャワーが使いにくいという点があまりお勧めできない。でも スタッフや立地条件は最高でした。
Very good location.
Location/spa and swimming pool None
Very good welcome and staff performance An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.
when I make check out from the hotel they told me i have to pay more than what booking website show me,after desscution they agree to refund 110 $ to me.
Comfortable, elegant, convenient excellent accomodations. Food very good but somewhat overpriced. The hotel tower is very tall and our initial room on the 40th floor was very noisy in the wind and rain storm. The swaying was not noticable but the sound of creaking wall and ductwork was uncomfatably loud. The staff did move us to a lower floor to a large apartment suit which was very quiet.
Hotel has great location, very nice accomodations. There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.
They had absolutely no trace of our reservation on arrival, but after some spirited discussion more than made good the upheaval.
Great restaurant recommendation and service!
Location! And they left a small treat for my child every afternoon.
The bed is gorgeusly confortable Many problems with shower, room cleaning, front desk attendece, etc.
Beautiful views from the pool & workout areas. Room was very comfortable. Nice location. No jacuzzi. The sauna was nailed shut.
clean, comfortable,good service.
When I had a problem with the professionality of one of the staff members, the General Manager took action fast and worked a satisfying solution to the problem. The only thing I didn't care for about this Hotel is that it did not offer a shuttle to the airport or my convention.
Clean and comfortable, loved the location, safety, suite was roomy for our two or could accomodate three easily.
Basic Internet was kind of hit or miss on access and performance
Liked everything about it! Amazing location, nice facilities, and friendly staff.
Spacious, very well equiped suites with fridges, microwaves and two TV's - very handy when the World Cup clashes with Wimbledon. All furnishings and fabrics in rooms are of the highest quality. Almost all the staff were very friendly, extremely polite and most helpful. Great location for the Chicago tourist. Swimming Pool needs a refurb, now looking dated and tired. Air-con in gym and workout rooms not working therefore uncomfortably hot. Internet connections in Rooms too slow and no weekly rate for using the facility.
Charles Nancy was very rude and put out by helping me. Also, our keys did not work twice and the cost of the room service is quite ridiculous....$7.00 for dry cereal, plus 18% gratuity pluse $2.50 delivery?! Maybe if the staff was friendly and the service was better, but no way would I ever pay that for a bowl of corn flakes.
Very nice Hotel with a great staff. Valet service was good, bell service was good, front desk service was great. Restuarant was average, parking was expensive.
Toilet flush was EXTREMELY loud. And we could hear the toilets from other rooms as well.
The facilities are good. The location is excellent. The parking is outrageous. $66/day but I think that's Chicago. One of the hotel staff was a bit rude, but the others more than made up for his behavior.
We arrived and there was no parking available and the hot water didn't seem to get any warmer than room temperature.
Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent
I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better
EVERYTHING, THE SERVICE WAS THE BEST AND THE BATHROOMS LARGE AND BEAUTIFULLY DONE. NICE TOUCHES EVERYWHERE! NOTHING
I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia. Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!
Great location across from Saks and neiman marcus. Hotel gorgeous, bright, elegant in public areas, very comfortable and luxurious room and bathroom
Beautiful room. Inpecable service
Chicago Downtown の利便性のわりに低価格なコストパフォーマンス。 建物自体が老朽化しており、ラグジャリーな雰囲気はない。朝食はない。
Rooms were very comfortable and clean. Courteous and friendly staff. Location is excellent for shopping. I definitely would return to stay again.
The accomodations were comfortable, the hotel beautiful, the location convenient, the staff extremely knowledgeable, friendly & helpful. Not really. A common suggestion that I have is in relation to the lights at the nightstand. Most places I've stayed, including this hotel, have both lights for double beds in between them. It would be better to have a light on the far side of the bed so the guest sleeping in the other bed is not disturbed by the late-night reader (me!).
The location was within walking distance to Everything. The hotel was very comfortable.
The people at Wyndham were so helpful making sure everything was perfect for us! No.
Service was amazing. Location was awesome!
Brenda served us for breakfast most days. She was a the best. Always attentive friendly. Took care of us well. Our last day we had a different waitress and our order wasn't right, we couldn't get her attention and had to get a manager in order to get our check. When you go for breakfast in the fabulous restaurant, ask for Brenda. Loved the green drink with Apple, spinach and ginger. It was really good.
I liked it all
Close to shops at magnificent mile Pool was small and not kid friendly. A 16oz pop was $4 plus tax at hotel store
The staff was very helpful and freindly. The room was clean and very nice located near a lot of shopping. Our stay was very enjoyable and we will stay here again soon.
The air conditioning. Our room was not ready at check-in. The bed skirt was torn and stained. The in-room movie played very poorly. The staff was unfriendly.
It was an elegant, comfortable weekend at one of the best hotels anywhere. Nothing
I took my 5 year old to see Chicago. I love the quiet of the hotel. The staff was great. You get what you pay for.
I liked the location of the hotel, and also enjoyed the updated decor of the hotel.The bedding was excellent! Very important to me.... it was clean and luxurious. The bath rooms also were in excellent condition. It did meet my standards. (Extremely picky) I did not like that we had to go to the 12th floor to get to reception.
Beautiful hotel, very enjoyable. Neither Booking com nor the hotel warned us that a change in the reservation, leaving a night earlier, would result in an increase in the quoted daily rate. We were only told that cancellation was required 24 hours in advance without penalty.
Fabulous service, fabulous food, fabulous room. I can't recommed this hotel highly enough!!
We arrived really early and the staff was very accommodating. Our rooms weren't ready but they happily stored our luggage while we went to lunch.
The location is great for visitors interested in shopping and dining the magnificient mile. Staff entered our room while we were there either without knocking or knocking as they already entered. When we got there the room was not ready. Instead of checking us in and telling us the room would be ready at three, they took our luggage and said come back at three. When we got back, there wa a line around the corner and we waited for almost an hour to get checked in to a room that was prepaid. Then the bellman who was absolutely frazzled could not find our luggage with the ticket number. When we got to the room there were no pillow cases on the pillows but a stack of them on the desk. I finished the linen myself. An hour later an attendant walked in without knocking saying she was here to get the pillowcases on. Then twenty minutes later a man with a clipboard apparently checking to see if rooms were ready entered our room and knocked after opening the door and coming in. The next morning my daughter and I were out and a man pounded on the door. My husband, just out of the shower, was greeted by a man that insisted he be let in to change out a TV to a larger size. A whopping 2 inches bigger by the way. After ten minutes of arguing the man went away. We were a half hour from leaving, did not go to Chicago to watch TV in the hotel room and my husband was dripping wet in a towel! We finally were leaving this comedy sketch just to find out that the valet ticket we paid for at registration was not validated and got to stand in line again to get it stamped. Then after standing and waiting for the car for fifteen minutes, it turns out that the valet had already brought it down and parked it in the middle of the sidewalk unlocked. I would not return here another night if it was on the house and they paid me.
Great location, nice view When the air conditioning was running we froze. When it stopped we were burning up!
Super clean room and very nice breakfast selection One of the three elevators was down and the wait for an elevator in the mornings was unbelievable. I waited for 15 min to get onto one that had room for even 1 person.
It was right in the middle of downtown. The first room they gave us had used sheets with lipstick stains on them, and the room had a odor to it, after a little bit of complaining they moved us to another room. The Bathroom in the 2nd room smelled of urine, there was a hole in the lamp shade, the vent for the air conditioner had a very loud raddle to it and there was wall paper pealing off the wall. There was 3 elevators for 40 floors, so it was about a 10 minute wait to exit your floor. I paid 300 dollars for one night, I expected better.
We stayed on the 23rd floor, and we were there for 2 nights. Unfortunately, the elevators were SUPER slow. We waited for over 15 minutes both mornings before deciding to take the stairs. We heard others talking about it at breakfast too. Middle of the day, it wasn't as bad. My legs still hurt from doing so many stairs this weekend. Otherwise, the location to Michigan Avenue was GREAT. Close to our favorite restaurant, Grand Lux.
Everyone went over and above to make sure our family members were taken care We have family staying with you to be close to Hospital friendly staff Clean environment
The internal noise of the hotel made it virtually impossible to sleep past 7 am in the morning. The noise could be heard through out the floor, possibly a plumbing issue or the echoing of the elevators...we made it work, but not an ideal situation for vacationing.
Lovely LARGE room, great view and location, nice area in which to eat breakfast - modern and comfortable with plenty of seating. Full size hairdryer is especially appreciated along with ample clean towels. Some elevator or machinery noise - did not bother me, almost like "white noise," but light sleepers might object.
Friendly and very helpful staff. Room was very nice and location was fantastic! No Pepsi products
In the heart of magnificent mile! Clean room, friendly staff, big room with great view
Hotel location, overall room comfort and view, staff attentiveness, value and breakfast Room location(we are HHonor Members and were put in room on elevator wall), bathroom needs work.Cost of parking.