The amenities were great. I was given a larger room than expected with a nice (but not lake) view. The location was great and all staff were friendly and helpful. My room was quiet and the bed was very comfortable. My room was also very clean and the tv had a lot of channels. Also, the building and common areas are absolutely gorgeous. I loved the gym facility and going for a swim after a stressful day. My only complaint is that there was a lot of loosely supervised young kids at the pool at 9pm. Would be nice if they had some hours for adults only.
Great Location and staff. Booked direct with Hilton for same price with a better cancellation policy and free WIFI for HHonors guests. Plenty of parking around hotel (spothero.com)
My hotel was right acros from the park..a short walk from the museum and aquarium, as well as a ferry to the pier! The room was clean and large, and the staff was friendly and helpful. The lobby was beautiful! Hotel also has a large pool..was over all very impressed, would stay again on a return visit! That I had to leave!
Large lift lobby, never needed to wait for lifts Exorbitant price for outdated facilities. Extra charge for gym use, for 2-hour checkout extension, poor Wi-Fi coverage, HHonors login doesn't match room reservation detail. Do your wallet a favour and stay elsewhere.
need upgrade. Wall paper in bathroom peered off. Mattress was uneven and too soft. Too dark in the room even in the daytime.
Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it
Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room. Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!
A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.
The location is good: close to subway, next to park, easy to get food to eat. I thought this is a 4-star hotel. When I saw the entrance of this hotel, it looks like 4-star. But when I got into the room, I thought I was in a 2-star Inn. The coffee maker is dirty, full of dust. The computer is not working and not able to off screen. The decoration of the room doesn't look like 4-star. Also, when the guest at next room used the bathroom, the loud "boom" sound would shock you. The WiFi is only free at lobby. The speed is really slow. When I refused to pay $30 for upgrade room with WiFi, the staff looked not happy. My teen girl was very disappointed for her trip to Chicago. She always wants to stay in hotel but this time she didn't want to stay longer.
Glasses which were used and kept aside for replacement were again kept in the same position for usage. they were not replaced just like any other utilities. overall very nice place
I loved the location of the hotel. It was close to all that o came to town for. Plus the view from my room was spectacular! It was very easy to get a taxi, as the doorman did it for me. The staff was so helpful and friendly. Definitely will be returning on my next trip to Chicago! The only real complaint I can make about the hotel is the Herb n Kitchen on the main lobby floor. They claim to serve Starbucks which they do, but it tastes nothing like the real thing. The ingredients in my frap started to separate-- pretty sure te syrup was expired. But other than that, the rest of the hotel was amazing. I look forward to future stays there.
Great location for walking to a concert at soldier field Waited line for 30 minutes to check in and that was for the Hilton Honors pre-checks. Regular check in line was likely 45 minutes+. Keys to our room didn't work. Had to wait in line another 30 minutes for new keys. When we returned at midnight from TS concert and tried new keys they did not work either. Waited 45 minutes for security to open door with 3 small exhausted children. After calling 4 times for security and no luck I finally spoke to a manger and he came and let us in. Was supposed to put new keys under door overnight that was not done. Never received a working key the entire stay. Needless to stay they comped my room. I still had to pay the ridiculous $69 for parking. We will not being staying here again.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Great location and valet parking is great after long drive "Historic " structure inside
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
Great location, clean room, friendly service Food service only began at 6am.
Union駅から徒歩で何とか歩ける範囲で、値段のリーズナブルなホテルとして選びました。まあ、円高のいまなら、日本円で考える限り許容範囲かと。ネット接続は良好。バスルームは古いけれど、シャワーカーテンはきれい。 予約日を間違られ、１ヶ月前に不泊キャンセル料をクレジットに請求された。Booking Com経由で状況を確認するのに時間がかかったが、とりあえず問題はなかった。Booking ComのGoogle mapでホテルの位置が間違っていた。実際は３００m東。ハリソン駅の東側。住所を見て、そのつもりで歩いたので何とかなったが、注意を。
Substandard hotel that charged a a five star rate. Wish I would have slept in my car'.
The location was very good and less expensive than other options in the area. Front desk staff was very nice and accomodating. Our room was blazing hot and we weren't able to adjust the temperature because of the building's older heating system. There was a rowdy group next to our room that kept us awake well past midnight. Security did ask them to quiet down once but the peace did not last. The shower was not clean and there was a pile of crumbs on the floor next to one of the beds. 2 of the lamps in the room did not work.
We liked the cleaning lady. She was kind and the most professional. We also liked the gentlemen who helped us get a cab. He was kind and treated us like family. I didn't like how I specifically paid for a standard dooblw queen room months in advance for three days only to arrive and they tell me, "sorry we on have one queen a couch and a cot". This was not a first come first serve. They told me on the phone specifically what i would have. He room unpaid for. Never once did they try to accomidatw me the next day or offer a discount for the inconvenience.I paid over 700$ so my older boys could sleep on a cot that hurt his back and a roll out couch that the springs poked through . This was our first time to Chicago.
Decent price great location south loop great value. Small bathroom
The location to sightseeing was very nice. Also very convenient to bid and train lines. Also had a very nice pool and workout room The hotel is very old. Our room was extremely outdated. The bathroom was small and disgusting. The tiles were coming up, The tub had issues with draining the water with both showers and baths. Called the front desk twice and no one came.There was sharp pipping sticking out of the wall. Looked to be from and old tub The toilet than began to clog. Tell you about this awesome rooftop view which is actually on the fourth floor. We will not be retir by
Great location if you want to be close to the museum campus. Great value. Walking distance to museums and Soldier Field.
Convenience of the location VERY LOUD neighbors TV didnt work when we arrived, had to be replaced with new
Nice pool. Parking was overpriced and when I asked the receptionist for assistance in locating cheaper parking, she told me that I would just have to walk around and find it. The security guard was very helpful in assisting me with that. Turns out a cheaper parking garage was actually next door. Got into my room to discover that they checked me in for the wrong room. I had ordered and had a confirmation receipt for a standard double, she had given me a single queen. When I tried to call down from the room phone, I could never get through to the front desk. When I called from my cell phone as a new customer, I was able to get through and it took some arguing and reluctance on the clerk's part and a long hold before they would honor the receipt I had for the room I paid for. I had ordered and paid for my room over a month in advance. No hotel restaurant or bar, which forces you to go next door to the Hilton and discover how much nicer their place is. I will not be staying here again.
Staff was very accommodating. There was no hassle and no charge for a pull-out bed. They even granted us an extra hour when we were running late on departure. Sadly, I can't give them a perfect rating. On the floor beneath the desk in our room I found a dirty old razor blade. I firmly believe that this was in place for quite some time because of how it was embedded into the carpet. Had one of my children discovered it first it would have ruined our entire vacation.
it was ok to spend the night. we had to pay for parking $60 per night
The hotel was generally nice. Pleasant staff and great location. Parking was expensive and the rooms were small.
Location + king room was very comfortable 1 elevator broken