Friendly staff, decent restaurant, nice view of the mountain s Had a room heater, but rest of the hotel was cold. Free internet didn't work for the most part of our stay. Shelf in shower was broken. Average cleanliness in the room. Entrance was not convenient (had to climb many steps from the road).
The manager (owner) and the staff were very helpful and curtious as well as understanding. Due to political problems in Darjeeling at the time (fight for a seperate state), we were unable to reach Darjeeling (no taxis) on the agreed date. We informed the hotel of the situation and they were very understanding about it and told us that under the circumstances, they didn't mind if we decided not to continue staying in Darjeeling or cancelled our stay in Darjeeling altogether. We could only stay for one day due to these problems although we had booked the hotel for 5 nights. We paid the hotel for the night. Please make sure that no amount is deducted from our creditcard for the darjeeling hotel. Thanks.. The food at the hotel was good. I was rather disappointed about the location of the hotel as it was in a rather dirty area. I had expected it to be in an open area with views of the snow mountains. Also the bathroom was very bad, always wet due to the poor plumbing arrangement.
room upkeep is good food service is poor and badly delayed
Friendly staff and a good little restaurant An STD phone somewhere in the hotel would be a great help to foreign visitors!